Easy ordering process and able to obtain products not available elsewhere. Good communication via email updates. Did take a while to arrive though (couple of weeks) so speedier method of shipping woul... See more
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Replied to 84% of negative reviews
Typically replies within 1 month
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Great product
A happy customer
My item was easy to order & was delivered very quickly
I ordered a bag of arugula powder for…
I ordered a bag of arugula powder for £50 and its 100% not arugula.
It's got no peppery taste at all, that's how I know.
£50 for some grass powder 👍🏻
I also expected it to come from the UK because of their name, it's not from the UK at all.
Don't waste your time or money.

Reply from NineLife United Kingdom
Really easy to navigate website
Really easy to navigate website, great range of products well priced and delivered exactly when they said it would be delivered
Good communication and product thanks
Parcel came on time
The only negative about this company is…
The only negative about this company is that it is the US. That makes it a problem due to the changes insitituted by the new government that causes a lengthy delivery time as well as shipping costs. Similar to China, another place I think long and hard about ordering from.
I love that I could track my order by a…
I love that I could track my order by a click of a link that was sent.
Went to purchase a pelvic support belt…
Went to purchase a pelvic support belt for 107 pounds and they want 7 pounds postage on top.
Jog on that's a rip off it should be free for pain relief products at over 100 pounds. Definitely not British company it's probably China so no thanks and I'm glad I checked trustpilot first.
Not a trustworthy vompany
They sent me 5mg capsules of cycloastragenol...I ordered 6 bottles at a cost of £1,200 for 25 mg capsules.they refused compensation as 14 days from delivery had passed..I have lost a lot of money... DON'T buy from this company..
Product is great
Product is great. Delivery, though as advised, not that fast so make sure you order in time.
What I ordered is what I got
I contacted the company via email and they assured me I would receive the correct order. Since I had previously lost money returning wrong items from other vendors, I was very satisfied when my order arrived correctly.
Worst company to ever purchase items…
Worst company to ever purchase items for. I purchased some tea which were extremely expensive but I was in the UK for a short time and decided to buy a few. I was told my order would an arrive between 17th and 20th of March. It didn’t arrive and no communication was received in that regard. My tea arrived on the 27th luckily I was leaving the UK on 28th. Upon opening the package I saw only half of my order. I quickly contacted the company to let them know and find out why I had received a part of my purchase. I was told the other order was out of stock, again it didn’t say that on their website and I didn’t receive that information. I have been going back and forth with this company to refund the money of the part that wasn’t delivered. One Alex has just been telling me about vouchers and discounts code until the get the issue resolved. I have told him countless of times I don’t need a voucher, I need my money back. Also I have left the UK. Items haven’t been delivered I need a refund. I feel this is a very dodgy and can’t be trusted. Stay away from them. I’ve had to report the issue to my bank.

Reply from NineLife United Kingdom
VERY POOR customer service - AVOID AT ALL COSTS
When purchasing the order started having loads or junk calls and emails and my card was blocked. Messaged into cancel the order and get absolutely nowhere they just keep cutting me off and won’t send a confirmation email. But just keep ending the messaging abruptly VERY POOR customer service! I can’t see me getting a refund - complete scam!
AVOID THIS COMPANY AT ALL COSTS, THEY’RE AWFUL YOU WON’T GET ANYWHERE!!!
AVOID AVOID AVOID

Reply from NineLife United Kingdom
Life-changing
The product was just as expected and something that has changed my life.
Helpful for my Rheumatoid Arthritis
Helpful for my Rheumatoid Arthritis, but took longer then expected to arrive.
No messing!
No messing!! Ordered, waited and then delivery come ... Brilliant and good quality product too! Will, for sure, recommend and have done already
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