In the end it was more expensive than I thought
Company replied
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The goods are a little expensive but worth it! They were sent quickly and the company even helped out with customs charges. Thank you!
I've had a great experience. EU had some not so obvious customs fees. But Ninelife solved it very smooth. Thank you
💚 💚 💚
I have ordered from USA a probiotic through NineLife.
NineLife didn't have it in stock but they managed to get it anyhow. That was great. The price included transportation. What I later was not happy about is that the customs fees was to be paid by the customer and this was not clearly stated in the web site. I wrote to customer service and they have been very kind taking care of return me the money paid for the customs fees. Probiotics arrived safely.
Product was as advertised and delivery was on time:-)
Your website os easy to navigate, buying experience great and fast shipping as well.
The produkts are fine.
Not 5 stars because of a bit long time delivery. I am not afraid shopping here Alain
I'm really glad they carry this product that I was previously bringing over in my suitcase!
Super fast delivery even though it's from USA to Denmark. Got exactly what I ordered and everything went smoothly. 10/10
Scam company ! I want my money back. Made an order 31th january and still havent received a tracking number. Sent several emails with no response. Everytime I I look at my order on their page they change the date for whe the order was confirmed. Stay away from this SCAM!!! Finally they answered me saying the package is on its way, they also sent me a scam tracking number, link only worked one time, and end destination was London hahaha I live in Copenhagen. Stated many times I want my money back. Now they tell me to contact courier ohhh also package has been delivered, I really don’t know to who! Cuz I haven’t received anything. They just take ur money
SCAM SCAM SCAM SCAM 🚩🚩🚩
The product was shipped from the USA, and I received a customs invoice for the shipment. I paid the customs fee, and was reimbursed for the full amount by Ninelife.
Ninelife could save a lot of money by registering as an importer and charging Danish VAT for purchases on their website. This would save them the 160 Danish Kroner fee which Postnørd charges for each shipment,
Fast delivery and good customer support when items ended up in customs
My order went well but had to pay additional custom expenses. So be aware when ordering outside EU.
I recently ordered Kayanoya Original Dashi Stock Powder (8g packets x 30) from Denmark from their local domain (ninelife.dk), where it seemed to be available. It took a month to arrive (they may have said so at the webpage, I don't remember, unfortunately). When it did, I had to pay taxes at the post office. On contacting customer service, I was told that the item had been sent from the US, as it was not available locally. I was promptly reimbursed the amount I paid for customs and customer service was excellent.
The customer service was very good. The company representative worked hard to make sure that I was refunded the import fees.
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