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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers found the products to be of good quality and as advertised, with some even highlighting the availability of hard-to-find items. Several people also praised the ease of use of the website and the promptness of delivery, noting that their items arrived on time and in good condition. However, some people were dissatisfied with the overall cost, finding products to be more expensive than anticipated, especially after additional customs fees and taxes. A number of customers also experienced unexpectedly long delivery times and were surprised by import duties, which were not clearly communicated on the website. There were also mentions of issues with order processing and a lack of responsiveness from customer service.

What people talk about most

Product

Customers had ambiguous experiences with product. Many reviewers praised the product itself, describing it as... See more

Delivery service

Consumers find delivery service to be ambiguous. While many reviewers praise fast delivery, with items... See more

Price

Reviewers highlight negative aspects of price, primarily due to unexpected additional costs. Many customers... See more

Order

Reviewers mention ambiguous feedback about order. Some customers found the ordering process easy and smooth,... See more

Website

Clients share negative opinions on the website. Many reviewers describe the website as a scam, with some... See more

Based on these reviews

Rated 5 out of 5 stars

I bought “Thyroid Support - Bugleweed, Motherwort and Lemon Balm” - fantastic product! T4 and T3 were almost down to normal after 10 days! I ordered on 31.01.26 and received the product (in De... See more

Rated 5 out of 5 stars

I have ordered from USA a probiotic through NineLife. NineLife didn't have it in stock but they managed to get it anyhow. That was great. The price included transportation. What I later was not happ... See more

Rated 5 out of 5 stars

Really good service. Long delivery time due to customs. But Ninelife continuously follows up on the shipment and refunds the customs.

Rated 1 out of 5 stars

My mum thought she ordered 2 pieces of Bioniq toothpaste from a Danish website. She payed 368,- Danish Kr.!!!! Now she has to pay another 165,95 for custom to receive it, and I can see from her mail... See more

Company replied

Rated 1 out of 5 stars

I ordered an item from NineLife without being informed that I, as the customer, would have to pay for return shipping — even when it involves international shipping to the U.S., which is both expe... See more

Company replied

Rated 1 out of 5 stars

Don’t use this website when living in Denmark. It is not located in danmark. It looks like a Danish website. Support of the website is unreachable. You don’t see anywhere that your item comes fr... See more

Rated 1 out of 5 stars

Worst experience. It took them 2 weeks to deliver and at the end I had to pay customs even though it looked like I am buying from a Danish site and company.

Company replied

Rated 1 out of 5 stars

I paid an absurd 326 DkKr for a single 85g tin of smoked oysters, stupidly assuming there would be more than one tin. I then had to pay another 170 DkKr for told skat. I know this was largely my fault... See more

Company replied

Rated 1 out of 5 stars

DON'T BUY FROM THEM IF THERE IS A LOCAL OPTION! It looks like they are Danish but they aren't and you get nailed on Toll and import fees. Regardless of the price of your item you get dinged for 160kr... See more

Company replied

Rated 1 out of 5 stars

Bought dragons breath chili from them. Yes, also got tariff in dk. Like others. In regards. I just ate a chili 20-30 mins ago. I’m no chili expert, but dragons breath is one of strongest on the market... See more

Company replied

Rated 1 out of 5 stars

Basically, the title. Be prepared to pay almost double the price overall with import taxes.

Company replied

Rated 5 out of 5 stars

Heinz discontinued one of my favorite sauces, which were nowhere to get; neither in Europe nor in the US. NineLife Denmark was able to provide this sauce to me. 1000 Tak

Rated 5 out of 5 stars

I've had a great experience. EU had some not so obvious customs fees. But Ninelife solved it very smooth. Thank you 💚 💚 💚

Rated 1 out of 5 stars

The contact phone and address are not real. Even the chat box for live chat is not responding more than asking order ID. That is a real shame! DK-NL#P450069857

Company replied

Rated 5 out of 5 stars

Items arrived on time, and in good condition. Also, it was exactly what I ordered. Another satisfied customer :-)

Rated 5 out of 5 stars

The product was as advertised, and was of excellent quality. It arrived on time and in good condition. :-)

Rated 5 out of 5 stars

Products are as advertised and arrive in good condition, and on time. No complaints!

Rated 1 out of 5 stars

Invoiced 175 DKK extra in import taxes — misleading and unethical from a ".dk" website. Without any warning, I got a 175 dkk invoice for an item purchased on ninelife.dk.

Rated 2 out of 5 stars

05 oktober: Order DK-NL#P542274199 confirmed 11 Oktober: Order DK-NL#P542274199 from NineLife - Denmark has been shipped 19 oktober: received update from NineLife via trustpilot that I should... See more

Company replied

Rated 2 out of 5 stars

The website is a scam. I didn't realise until I googled the address and the phone number. It belongs to other scam websites. I asked for a refund, and it didn't come through. Latest status 29/... See more

Company replied

Rated 4 out of 5 stars

It took a little, before my order arrived Even I had to pay a tiny amount in customs, I'm happy with the delivery. NineLife reimbursed my what I had to pay additionally in customs clearance

Rated 4 out of 5 stars

Items arrived fast, in good condition and I´m exited to see what it will do for us. One thing, because of ninelife.dk I was not expecting the package to arrive from abroad with extra cost. Still it w... See more

Rated 4 out of 5 stars

Good news: correct and fast delivery. Bad news: would have been nice to know about the tariff, when ordering.

Rated 4 out of 5 stars

On time delivery and fast customer service - Only the medicine has got shorter expiration date than I expected ( It was Around 1 year )-Else all fine

Rated 4 out of 5 stars

The goods are a little expensive but worth it! They were sent quickly and the company even helped out with customs charges. Thank you!

Rated 5 out of 5 stars

You had the product that I wanted and managed to send it to me. Well done!


3.1

Average

TrustScore 3 out of 5

136 reviews

5-star
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1-star

Replied to 80% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

DON'T BUY FROM THEM IF THERE IS A LOCAL…

DON'T BUY FROM THEM IF THERE IS A LOCAL OPTION!
It looks like they are Danish but they aren't and you get nailed on Toll and import fees. Regardless of the price of your item you get dinged for 160kr. minimum. Buy from someone else.

23 September 2025
Unprompted review
NineLife Denmark logo

Reply from NineLife Denmark

Hej Patrick,

Vi beklager de uventede toldgebyrer. Vi sætter pris på din tålmodighed, mens vi arbejder på at løse problemet for dig.

Jeg har sendt en e-mail til din registrerede e-mailadresse, og jeg ville sætte pris på, hvis du kunne fortsætte samtalen der. Vi håber, at du vil give os en chance til at betjene dig bedre i fremtiden.

Tak for din forståelse.

Med venlig hilsen,
NineLife

Rated 1 out of 5 stars

I paid an absurd 326 DkKr for a single…

I paid an absurd 326 DkKr for a single 85g tin of smoked oysters, stupidly assuming there would be more than one tin. I then had to pay another 170 DkKr for told skat. I know this was largely my fault. But these prices are outrageous.

17 September 2025
Unprompted review
NineLife Denmark logo

Reply from NineLife Denmark

Dear Customer,

We sincerely apologize for the customs charges you encountered. Thank you for your patience as we process your refund.

Regards,
NIneLife

Rated 3 out of 5 stars

It's not cheap

In the end it was more expensive than I thought

11 August 2025
Unprompted review
NineLife Denmark logo

Reply from NineLife Denmark

Hi Per,

Thank you for bringing this to our attention. However, we are unable to trace an order that corresponds to your review. Could you please provide the order ID? This will help us resolve the matter quickly.

Regards,
NineLife

Rated 1 out of 5 stars

I have NOT received my package!

I have NOT received my package!

22 July 2025
Unprompted review
NineLife Denmark logo

Reply from NineLife Denmark

Hej Mark,

Jeg er virkelig ked af forsinkelsen med din ordre. Vi gennemgår situationen og holder dig opdateret undervejs. Jeg har sendt en e-mail til din registrerede e-mailadresse og vil venligst anmode om, at vi fortsætter korrespondancen via samme tråd for en smidig løsning.
Vi sætter stor pris på din tålmodighed og forståelse i denne periode og håber at få mulighed for at yde dig en bedre service fremadrettet.

Tak for din forståelse.

Med venlig hilsen
NineLife

Rated 4 out of 5 stars

Good stuff

Items arrived fast, in good condition and I´m exited to see what it will do for us. One thing, because of ninelife.dk I was not expecting the package to arrive from abroad with extra cost. Still it was worth it :)

11 July 2025
Unprompted review
Rated 1 out of 5 stars

Worst experience!

Worst experience. It took them 2 weeks to deliver and at the end I had to pay customs even though it looked like I am buying from a Danish site and company.

22 May 2025
Unprompted review
NineLife Denmark logo

Reply from NineLife Denmark

Hi Mister Shamir,

We sincerely regret the delay in your order and the inconvenience caused by the customs fees. Thank you for your patience as we work on addressing this issue.

I have sent an email to your registered email ID and kindly request that you continue correspondence through the same email thread for further updates.

We truly appreciate your understanding, and we hope to have the opportunity to serve you again in the near future.

Regards
NineLife


Rated 1 out of 5 stars

I ordered an item from NineLife without…

I ordered an item from NineLife without being informed that I, as the customer, would have to pay for return shipping — even when it involves international shipping to the U.S., which is both expensive and complicated.

When I contacted their customer service to ask if there was an alternative solution, I received a short reply: “This is the only process we follow” — with no understanding of the situation or willingness to help.

It’s really poor practice not to clearly inform customers of such terms before purchase, and I feel misled. I won’t be shopping here again and would not recommend it to others unless they are prepared to cover high return costs out of their own pocket.

17 May 2025
Unprompted review
NineLife Denmark logo

Reply from NineLife Denmark

Hi Dando,

Thank you for your feedback. However, we cannot trace an order corresponding to this review. Could you please share the order ID? This will help us address the matter quickly.

Thank you!
NineLife

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