Nimbus Beds Reviews 

211
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I have purchased every mattress for my house from Nimbus. The staff are very friendly and helpful, giving great advice without feeling under pressure to buy. They go above and beyond in custome... See more

Rated 5 out of 5 stars

From our first visit to Nimbus beds in Thornton till our new bed delivered all very smooth dealings. Jason spent plenty time with us discussing our options re our custom made bed and mattress. Delight... See more

Rated 5 out of 5 stars

Went into Nimbus, Cupar, Des there to help us. Choosing new divan, mattress & headboard. Absolutely no pressure to purchase, great advice on mattresses, sizes etc. we were left to wander & try ma... See more

Rated 5 out of 5 stars

Really decent company with friendly staff. Sales guy knew his stuff. Owner was super friendly when addressing a little hiccup that was sorted with great empathy and promptly. Highly recommend! And the... See more

Company details

  1. Bed Shop

Written by the company

"The Best Online Business 2020" Scotlands Business Awards. Shop with a local brand you can trust! The best in the business!


Contact info

4.9

Excellent

TrustScore 5 out of 5

211 reviews

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4.9

All reviews

(211)

25 reviews in the last 12 months

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Rated 5 out of 5 stars

Jason was most helpful in helping us…

Jason was most helpful in helping us chose the perfect mattress (and pillows!) Very knowledgeable and friendly. Made us feel very welcome and relaxed.
Excellent experience and thank you so much for the advice.
Very happy.

20 March 2024
Unprompted review
Rated 5 out of 5 stars

Problem Solved. Well done, Thornton staff!

Came in knowing exactly what I was going to buy after being told the shop had the stock from another store to find out they didn’t. Thornton store were absolutely amazing in resolving the issue and getting the mattress I needed to take away on the day. Could not praise the staff enough, unfortunately never got their names but two younger men. Well done to you!

11 March 2024
Unprompted review
Rated 5 out of 5 stars

Judge a company on its after sales

Judge a company on its after sales. Thank you Nimbus Beds for putting your customer first. I will continue to use this company in the future because of the will to put things right and they kept me informed after being let down by the manufacturer. Appreciate all your help!! Mattress now in place for my Daughter and looking forward to her coming home from Uni.

23 February 2024
Unprompted review
Rated 5 out of 5 stars

Hidden gem of a shop. Would definitely recommend having a visit to either of there shops to have a look as you will be pleasantly surprised

Had exactly what I was looking for.
Was looking for a headboard for my revamped bedroom. Kinda struggled to find anything that was not overly expensive. Had trip to Nimbus beds (Cupar) and Lo and behold had numerous for a fantastic price. Even in colour I was looking for.
Wish I was needing a new bed as some really nice ones.

12 February 2024
Unprompted review
Rated 5 out of 5 stars

Jason, in the Thornton shop could not…

Jason in the Thornton shop could not have been more personable and helpful today. He was very patient as we tried to find something perfect for us and offered some great advice and guidance. I would 100% recommend the company and it's great to be able to support a local business 😁

4 February 2024
Unprompted review
Rated 5 out of 5 stars

Great service.

The team in store could not have been anymore helpful and kind. Fantastic customer service. The bed was delivered promptly and built up, amazing. Highly recommend using Nimbus beds.

25 January 2024
Unprompted review
Rated 5 out of 5 stars

New mattress from Nimbus…

We ordered a new mattress from Nimbus beds in Thornton. Salesman helpfull explained different mattresses to suit our needs. Delivered as discussed as promised phoned half hour before delivery. Guys were helpful and polite. Would recommend them to family and friends.

17 January 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service from start…

Excellent customer service from start to finish. Matt and the nimbus team always had my interests at the forefront of their mind when helping me choose a product. The same could be said about the subsequent follow up after i received my order. Excellent communications post order. Professional company who you should definitely use if you want an excellent product and excellent customer service

9 January 2024
Unprompted review
Rated 5 out of 5 stars

First class service from start to…

First class service from start to finish and would definitely recommend. Very knowledgeable as Matt in the Cupar branch was very professional and knowledgeable and helped me select the right mattress and bed frame as I had no idea what to choose as there was so much choice. They delivered all that they promised. Delivery itself was on time which was under 2 weeks from when ordered. Was kept informed at all times. Highly recommend. Thanks again and keep up the good work.

15 November 2023
Unprompted review
Rated 5 out of 5 stars

Extremely happy with service

Went into the showroom and was not pressured into buying anything, gave superb advice and was honest with all our queries. Will use again and recommend to everybody we know. Glad to buy locally too.

19 October 2023
Unprompted review
Rated 5 out of 5 stars

Happy to recommend Nimbus.

Having worked in the bed industry for many years previously myself I find bed shopping frustrating.

100% not the case with todays experience. I visited Des in the Cupar branch. His wealth of knowledge about the products was refreshing to say the least. He’s clearly passionate about matching the correct mattress to your needs (yes one mattress doesn’t fit all). There was no hard sell just factual information about each product. He took his time to obtain feed back after trying each mattress to ensure the correct fit. I’m happy to recommend Nimbus based on my experience with Des he’s a real asset to your brand. I’ll certainly return for our next bed purchase for another room. Thanks!

11 October 2023
Unprompted review
Rated 5 out of 5 stars

The service was amazing and the quality…

The service was amazing and the quality of the bed frame and mattress are excellent. We had a bad experience with Dreams, so went here to buy. They could not have been more helpful and understanding. I would recommend anyone to buy a bed from here.

15 April 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant service and product!

We bought our bed after visiting both the Cupar and Thornton showrooms where all the staff including owner, George and manager, Des could not have been more helpful.
The bed was delivered to us within 2 weeks and was fitted in a very professional manner by cheery staff. The bed itself is great!
Many thanks!!

17 July 2023
Unprompted review
Rated 5 out of 5 stars

Great experience with Nimbus Beds

We popped in to the shop in Thornton to see the mattresses on display. There was not the usual push towards the expensive end of the market that some of the well known companies try to get you to purchase.

Jason got us to lie on one of the beds & explained how our body curvature should fit into the mattress, another thing we did not get shown from some of the well known companies.

In fact Jason told us there was a great deal on offer for one of the beds that he thought would suit us, which we tried and both liked.
We did not feel pressured in any way to buy.

We ended up buying another bed as well plus an Ottoman base and headboard.

All of the staff including the owner were very friendly & told us all about how the company want to expand and open more places.

We would most certainly tell others about our experience and recommend them to buy from.

Thanks
John & Lynn

28 June 2023
Unprompted review
Rated 5 out of 5 stars

First class service from nimbus beds…

First class service from nimbus beds Thornton store, customer service was excellent, Prices excellent , Thank you to Jason and George for having the patience with my jumping back and forward trying to decide what I wanted, the 2 delivery lads Daniel and Louis were absolute sweethearts, I wouldn’t hesitate to recommend this company

23 June 2023
Unprompted review
Rated 1 out of 5 stars

Really disappointed that a mattress…

Really disappointed that a mattress bought under 2 years ago is coming away at the seam.Company not interested,just told its only guaranteed for a year,no consideration taken into account for the life expectancy of a mattress.I have never had a mattress do this they have all done there time with out any problems.

30 May 2023
Unprompted review
Nimbus Beds logo

Reply from Nimbus Beds

Hi Jackie,

I am so sorry you felt that the company was ‘not interested’, I can assure you this was not the case at all. We try to help all of our customers in the best way we can, however, on this occasion our hands were tied due to the warranty period being expired.

We have now improved our services by offering an extended warranty on all of our beds and mattresses to avoid this becoming a future problem. I do apologise that this service wasn’t available to you at the time purchase. If there is anything else we can help you with then please do not hesitate to get in touch and we will be more than happy to assist.

From Nimbus Beds Team

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