I have been with NIQ for over 15 years when I first started there were no problems. I used to get newsletters every month with details of everything including my rewards now I don’t get any updates, I... See more
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The NielsenIQ Consumer Panel is a nationwide research community where real people share real shopping data. Members scan everyday purchases and share feedback using our app, helping brands improve products, prices, and innovation. Your insights help shape better, fairer shopping experiences, and you’re rewarded for taking part. We respect your privacy: we never use your personal data for advertising or marketing, and we never sell, publish, or license your personal information.
United States
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 2 weeks
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Don't understand the -ve reviews. Been using them several years, and earned quite a lot in that time. Occasionally equipment or interface has presented a temporary problem, but customer service has been very helpful.

Reply from NIQ - NielsenIQ
Never in my life have i EVER hated the fact that any FAKE COMPANY has tried to continue to get their SCAMS out there harder and bigger jus because of MY OWN IMPACT OF EXPOSURE TO potential future SCAMMERS!
Understand, I do this to help others so other people have no need to go through the whole rigmarole of what comes from applying to such innocent seeming institutions.
Peace and love to you all. Everyone everywhere.
I applied with these to test the theory as I usually do.
Then i relentlessly got 3x CALLS each day afterwards from FAKE FINANCIAL INSTITUTIONS!
They are LITERALLY in my opinion ARE JUST A DATA COLLECTION SCAMMER SO THEY CAN GET U ON THEIR DATABASES AS IF THEY KNOW WHO U ARE.
I used False Information like NAME and EMAIL ADDRESS also maybe a “real number” that u hold to receive the calls from (a disposable unused sim is my preference) Then sat back and watched the drama unfold.
THE FINANCIAL PEOPLE CALLED ME THE EXACT SAME NAME I FAKED WHEN MAKING THE ACCOUNT WITH THESE RIDICULOUS PEOPLE.
So. To conclude.
IVE NOTICED SINCE EXPOSURE OF THEIR LOGISTICS ON FACEBOOK -BY MYSELF.
THAT THEIR STATS ON HERE HAVE BOOMED UP TO 31%minority AS OPPOSED TO THE PRIOR 25% IT HELD BEFORE WITH 5⭐️ REVIEWS. Dodgy experience I.M.O.
The financial institutions tried asking me if i would like to BUY an I.S.A. for ‘children’, but banks actually pay us in their offering of hundreds of pounds sometimes just to switch.
So that approach alone is dodgy as heck (in my opinion)
PLEASE DON’T BE FOOLED GUYS. THESE GUYS ARE TRIPPING THEMSELVES UP.
THEY’RE SOOOOO OBVIOUS. SCAMMERS ARE SOOOOO EASILY LEAD so r EASY TO WORK OUT - IF UR CAREFUL IN HOW U CONDUCT YOURSELF TO TEST THE WATER (so to speak)
Take care with the online world people and keep yourselves safe.
Here is my response to nielsenIQs reply to me.
Look.
I have reached out many times and ur attempts to scam me got worse. Stop pretending ur a legitimate company. That by the way we all have absolute ability to check out through registration of companies through checking what ur revenues r and what ur registered company number is. How much tax u pay (or dont pay in your case) and much more information is available on u.
Stop with your lies and deceit.
Just be a real & honest company 🤦♂️

Reply from NIQ - NielsenIQ
Been with them for years , I've gotten some beautiful gifts for my points over the years. When the site was updated there were a few problems as you'd expect with updates but nothing that couldn't be sorted with a few easy steps. Glad I joined.

Reply from NIQ - NielsenIQ
Would give 0 stars if I could. Scanned for over 10 weeks and went to redeem points but accessing the rewards section is impossible. Asked to change password, sends a one time code, asks to enter password 2 times but the second box is greyed out, so can't complete this step.
Never get a response from support and tells me my account doesn't exist, but more than capable of messaging me every week.
No way to close account or remove phone number either. I'll stick to Shop&Scan, been using that for 3 years with no issues at all.

Reply from NIQ - NielsenIQ
Just don’t bother registering or downloading the app. A complete waste of time. Can’t access my reward catalogue and when I called them they said my account does not exist despite me having points on it.

Reply from NIQ - NielsenIQ
Not only it is a scam, but ever since I put my phone number there, I get bombed with messages and voice calls on whatsapp from numbers from algeria and etc. I tried logging back on the nielseniq app but i need a registration key which they never actually give you. Wanted to deactivate my account and make the calls and messages stop, but I haven t found a solution yet.

Reply from NIQ - NielsenIQ
I just redeemed my points and it was so fast, I thought it would take some days but it took few minutes and I got my digital gift card. Secondly, their customer service is wonderful. They respond immediately. Will continue scanning with this panel.

Reply from NIQ - NielsenIQ
I was in hospital very ill ,in coma.Screamed and shouted at by an agent demanding to know why i was not scanning I explained i had was in a coma until recent she laughed and blocked my acc
Dreadful from start to a very quick finish. I went away and told them I wouldn’t be scanning only to receive an incredibly rude email this morning telling me that as they hadn’t heard from me, my account was cancelled and if I wanted to redeem my points, I had a few days to do so. Went to the Rewards Catalogue and completed the ludicrously complicated system to log into that, only to get a message to say “please contact our Help Desk”. When I finally managed that, I could barely hear the woman on the other end of the phone and she refused to listen to me, constantly speaking to me as if I was a child! My Reward Points are 100 under the minimum required to claim a voucher which would have meant just one more scan! However, as my account was closed well before I was informed that it was going to be, I couldn’t do that! Rude tone in all correspondence and impossible to talk to! Way too much trouble for very little (if any) reward! Stay clear and save yourself a massive headache!
Excellent app! I scan my groceries while purchasing at the store for faster process.
the rewards team are awaste of time you cannot get to speak with them i have received avoucher which i cannot use as thereis no credit on it, the worst company i have ever used
Awful company, awful website, awful app. I've been with this company for over 20 years and I've finally had enough. Account deleted and app deleted. Don't bother signing up to be a member as it's not worth your time. As I said been with them over 20 years and only accumulated enough points for a few items, the rewards are not worth the effort.
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