NIQ - NielsenIQ Reviews 177

TrustScore 2 out of 5

2.2

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Review summary

Created with AI, based on recent reviews

Evaluating 49 reviews, most reviewers were unhappy with their experience overall. Many people encountered significant difficulties with customer service, often finding it unresponsive or unhelpful when trying to resolve issues. Customers frequently reported problems with accessing their accounts, particularly after phone number changes, leading to prolonged lockouts and frustration. There were also concerns about the app and website, with some users experiencing slow performance, errors, or issues with point accumulation and voucher redemption. Conversely, a small portion of people felt satisfied with the app's ease of use for scanning items and appreciated the rewards they received, such as Amazon vouchers and other valuable products. Some reviewers also noted that their experiences were positive, with quick and easy voucher redemptions and no significant issues.

What people talk about most

User experience

Customers had ambiguous experiences with the user experience, with many expressing satisfaction with the... See more

Application

Customers consistently note ambiguous experiences with the app, with some finding it easy to use for scanning... See more

Website

Clients share ambiguous opinions on website functionality, with some reporting positive experiences like... See more

Customer communications

People report negative experiences with contact, citing difficulties in reaching customer service and... See more

Product

Users describe ambiguous interactions with product, with some customers reporting issues like points not... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I have been with NIQ for over 15 years when I first started there were no problems. I used to get newsletters every month with details of everything including my rewards now I don’t get any updates, I... See more

Company replied

Rated 2 out of 5 stars

I have been diligently scanning my shopping for about a year now - first voucher arrived - no problem. Ordered second voucher over a month ago - nothing. I reached out via email - they bombard you w... See more

Company replied

Rated 2 out of 5 stars

Easy to scan and a very easy to use app. I’ve been scanning for 20 months and successfully rewards twice. On the third attempt I did not receive the reward. I contacted them and was told it had been... See more

Company replied


Company details

Written by the company

The NielsenIQ Consumer Panel is a nationwide research community where real people share real shopping data. Members scan everyday purchases and share feedback using our app, helping brands improve products, prices, and innovation. Your insights help shape better, fairer shopping experiences, and you’re rewarded for taking part. We respect your privacy: we never use your personal data for advertising or marketing, and we never sell, publish, or license your personal information.


Contact info

2.2

Poor

TrustScore 2 out of 5

177 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Don't understand the -ve reviews

Don't understand the -ve reviews. Been using them several years, and earned quite a lot in that time. Occasionally equipment or interface has presented a temporary problem, but customer service has been very helpful.

26 January 2024
Unprompted review
NIQ - NielsenIQ logo

Reply from NIQ - NielsenIQ

Thank you for sharing your positive experience! We're delighted to hear that you've found NIQ Panel beneficial over the years. We appreciate your loyalty and are here to assist whenever you encounter any challenges. Thank you!

Rated 1 out of 5 stars

IVE EXPOSED THEM on FACEBOOK WITH THIS WEBSITE’s REVIEWS AND MY EXPERIENCES

Never in my life have i EVER hated the fact that any FAKE COMPANY has tried to continue to get their SCAMS out there harder and bigger jus because of MY OWN IMPACT OF EXPOSURE TO potential future SCAMMERS!
Understand, I do this to help others so other people have no need to go through the whole rigmarole of what comes from applying to such innocent seeming institutions.

Peace and love to you all. Everyone everywhere.

I applied with these to test the theory as I usually do.
Then i relentlessly got 3x CALLS each day afterwards from FAKE FINANCIAL INSTITUTIONS!
They are LITERALLY in my opinion ARE JUST A DATA COLLECTION SCAMMER SO THEY CAN GET U ON THEIR DATABASES AS IF THEY KNOW WHO U ARE.
I used False Information like NAME and EMAIL ADDRESS also maybe a “real number” that u hold to receive the calls from (a disposable unused sim is my preference) Then sat back and watched the drama unfold.
THE FINANCIAL PEOPLE CALLED ME THE EXACT SAME NAME I FAKED WHEN MAKING THE ACCOUNT WITH THESE RIDICULOUS PEOPLE.

So. To conclude.
IVE NOTICED SINCE EXPOSURE OF THEIR LOGISTICS ON FACEBOOK -BY MYSELF.
THAT THEIR STATS ON HERE HAVE BOOMED UP TO 31%minority AS OPPOSED TO THE PRIOR 25% IT HELD BEFORE WITH 5⭐️ REVIEWS. Dodgy experience I.M.O.

The financial institutions tried asking me if i would like to BUY an I.S.A. for ‘children’, but banks actually pay us in their offering of hundreds of pounds sometimes just to switch.
So that approach alone is dodgy as heck (in my opinion)

PLEASE DON’T BE FOOLED GUYS. THESE GUYS ARE TRIPPING THEMSELVES UP.
THEY’RE SOOOOO OBVIOUS. SCAMMERS ARE SOOOOO EASILY LEAD so r EASY TO WORK OUT - IF UR CAREFUL IN HOW U CONDUCT YOURSELF TO TEST THE WATER (so to speak)
Take care with the online world people and keep yourselves safe.

Here is my response to nielsenIQs reply to me.

Look.
I have reached out many times and ur attempts to scam me got worse. Stop pretending ur a legitimate company. That by the way we all have absolute ability to check out through registration of companies through checking what ur revenues r and what ur registered company number is. How much tax u pay (or dont pay in your case) and much more information is available on u.
Stop with your lies and deceit.
Just be a real & honest company 🤦‍♂️

12 January 2024
Unprompted review
NIQ - NielsenIQ logo

Reply from NIQ - NielsenIQ

Thank you for sharing your concerns. We take feedback seriously, and it's distressing to hear about your experience. However, it seems there may have been some confusion. We want to assure you that we are a legitimate company dedicated to providing genuine services for quite some decades.

The behavior you described is not reflective of our practices. We do not engage in any fraudulent activities or sell personal information to third parties. Your privacy and security are of utmost importance to us.

We urge you to reach out to us directly with more details so we can investigate this matter thoroughly. We value transparency and integrity in all our dealings.

Thank you for bringing this to our attention, and we hope to resolve any misunderstandings promptly once you reach out.

Rated 5 out of 5 stars

Been with them for years

Been with them for years , I've gotten some beautiful gifts for my points over the years. When the site was updated there were a few problems as you'd expect with updates but nothing that couldn't be sorted with a few easy steps. Glad I joined.

12 January 2024
Unprompted review
NIQ - NielsenIQ logo

Reply from NIQ - NielsenIQ

Thank you for taking the time to give us your feedback. We’re glad you’re enjoying being part of NIQ Panel. We are continuously working to improve your experience – thank you for being understanding regarding technical inconveniences, we really appreciate it!

Rated 1 out of 5 stars

Would give 0 stars if I could!

Would give 0 stars if I could. Scanned for over 10 weeks and went to redeem points but accessing the rewards section is impossible. Asked to change password, sends a one time code, asks to enter password 2 times but the second box is greyed out, so can't complete this step.
Never get a response from support and tells me my account doesn't exist, but more than capable of messaging me every week.
No way to close account or remove phone number either. I'll stick to Shop&Scan, been using that for 3 years with no issues at all.

7 January 2024
Unprompted review
NIQ - NielsenIQ logo

Reply from NIQ - NielsenIQ

Thank you for your detailed review. We’re sorry for the inconvenience of the website security step, it was never our intention to disturb user experience. We’d like to investigate this situation further, could you kindly provide us more information using this form https://forms.office.com/r/PRrakjuLPZ?

Rated 1 out of 5 stars

Waste of time

Just don’t bother registering or downloading the app. A complete waste of time. Can’t access my reward catalogue and when I called them they said my account does not exist despite me having points on it.

1 January 2024
Unprompted review
NIQ - NielsenIQ logo

Reply from NIQ - NielsenIQ

Thank you for your detailed review. We’re sorry for the inconvenience of the website security step, it was never our intention to disturb user experience. We’d like to investigate this situation further, could you kindly provide us more information using this form https://forms.office.com/r/PRrakjuLPZ?

Rated 1 out of 5 stars

Not only it is a scam

Not only it is a scam, but ever since I put my phone number there, I get bombed with messages and voice calls on whatsapp from numbers from algeria and etc. I tried logging back on the nielseniq app but i need a registration key which they never actually give you. Wanted to deactivate my account and make the calls and messages stop, but I haven t found a solution yet.

20 December 2023
Unprompted review
NIQ - NielsenIQ logo

Reply from NIQ - NielsenIQ

Thank you for sharing your concerns. We are deeply concerned to hear about your experience and it's important for us to clarify that we do not engage in any fraudulent activities or condone spamming

Your privacy and security are of paramount importance to us, and we take all necessary measures to protect your personal information. We do not share phone numbers or any other sensitive data with third parties without your explicit consent.

Please note the login is using OTP (one time password), which is sent at login time to your email or phone number, whichever you choose.

As for the suspicious calls we'd suggest to reach out your phone number service as often they have additional layers of security for this kind of situations. Thank you!

Rated 5 out of 5 stars

Great so far

I just redeemed my points and it was so fast, I thought it would take some days but it took few minutes and I got my digital gift card. Secondly, their customer service is wonderful. They respond immediately. Will continue scanning with this panel.

1 November 2023
Unprompted review
NIQ - NielsenIQ logo

Reply from NIQ - NielsenIQ

Thank you for taking the time to evaluate our service and provide us with your valuable feedback. We are truly delighted to hear that you enjoy being a part of the NIQ Panel! Your insights and opinions are incredibly important to us as they help us continually improve our offerings.

We appreciate your commitment and look forward to continuing to serve you.

Rated 1 out of 5 stars

dreadful company

I was in hospital very ill ,in coma.Screamed and shouted at by an agent demanding to know why i was not scanning I explained i had was in a coma until recent she laughed and blocked my acc

20 October 2023
Unprompted review
Rated 1 out of 5 stars

Dreadful!!!

Dreadful from start to a very quick finish. I went away and told them I wouldn’t be scanning only to receive an incredibly rude email this morning telling me that as they hadn’t heard from me, my account was cancelled and if I wanted to redeem my points, I had a few days to do so. Went to the Rewards Catalogue and completed the ludicrously complicated system to log into that, only to get a message to say “please contact our Help Desk”. When I finally managed that, I could barely hear the woman on the other end of the phone and she refused to listen to me, constantly speaking to me as if I was a child! My Reward Points are 100 under the minimum required to claim a voucher which would have meant just one more scan! However, as my account was closed well before I was informed that it was going to be, I couldn’t do that! Rude tone in all correspondence and impossible to talk to! Way too much trouble for very little (if any) reward! Stay clear and save yourself a massive headache!

24 October 2023
Unprompted review
Rated 1 out of 5 stars

Awful company

Awful company, awful website, awful app. I've been with this company for over 20 years and I've finally had enough. Account deleted and app deleted. Don't bother signing up to be a member as it's not worth your time. As I said been with them over 20 years and only accumulated enough points for a few items, the rewards are not worth the effort.

24 May 2022
Unprompted review
Show reviews in all languages. (177 reviews)

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