Nickola Candela Reviews 

252
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

The customer service I have received has been excellent. I haven't received my samples yet due to holidays, but as soon as I do I will be reviewing again. Looking forward to getting them!

Rated 5 out of 5 stars

I love this company. The products are packed so beautifully and packed carefully. They arrive quickly and nothing is too much trouble I have enjoyed Reed diffusers, wax melts and now car diffusers.... See more

Rated 5 out of 5 stars

My order arrived within 48 hours and I didn’t need to spend a fortune for free delivery. I know the products with be fantastic as I bought refills for the diffusers I already have which were Chr... See more

Rated 5 out of 5 stars

Excellent service - they contacted me to explain one item was out of stock and then substituted with another candle. Delivery was very quick (next day) and the candles are wonderful. Very natural scen... See more

Company details

  1. Home & Garden

Written by the company

Here at Nickola Candela we're trying to do something different! We not only care about providing great quality candles, but also care that you care about the environment. So all our candles are vegan but we also are mindful that the main ingredient in candles is soya wax ! We give back £1 for every candle you buy to the Bumblebee Conservation Trust. So when you purchase a candle you save a bumblebee .


Contact info

4.9

Excellent

TrustScore 5 out of 5

252 reviews

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4.9

All reviews

(252)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love my candle

I love my candle, it smells amazing. But from the second you open the box it's like your birthday, beautifully packaged, even tiny detail is thought through. Love this company

13 May 2021
Rated 5 out of 5 stars

I bought two of the Reed diffusers

I bought two of the Reed diffusers. Both arrived quickly and were packaged well to ensure no breakages. There are a wide range of scents and I found that they are strong enough to fill a room but without being over powering.

1 May 2021
Rated 5 out of 5 stars

Can’t recommend enough

I first discovered these candles through my Iggybox subscription and have since suspended it to keep exploring these wonderful scents. Every one I’ve ordered is fantastic - nuanced and beautiful - the scent throw is excellent, and the glass jar looks lovely in my room. Even better - the customer service is fantastic. Personable, helpful, and Joelle goes the extra mile. Can’t recommend enough, frankly!

23 April 2021
Unprompted review
Rated 5 out of 5 stars

The best reed diffuser!

I ordered the Matt Black 100ml Reed Diffuser in Black Amber & French Lavender. I had received a candle with this scent as part of my Iggy Box candle subscription so I already knew I'd love the scent but I'm obsessed with this diffuser. Firstly it looks great on my bathroom shelf but secondly and most importantly the scent throw is insane, fills the whole room and smells amazing every time I walk in there - Delivery was super quick, packaging is great; highly recommend!

22 April 2021
Rated 5 out of 5 stars

Excellent website and the delivery came…

Excellent website and the delivery came so quickly. The goods were packaged securely and looked fabulous.
One of the items I ordered had a crack in the lid (noticed before being dispatched) and I received a lovely email from Joelle explaining this & refunding me the money.
Great Customer service.
Will definitely use This company again.

19 April 2021
Rated 5 out of 5 stars

Great service

Great service, quick delivery and the product is great. Will definitely use again and have recommended to friends.

14 April 2021
Rated 5 out of 5 stars

Easy to use website

Easy to use website, ordered reed diffuser refill. Arrived promptly and lovely smell. Good packaging and a little present of seeds to attract bees. Will definately order again!

11 April 2021
Rated 5 out of 5 stars

Absolutely amazing

I am delighted with the order and this business. First off delivery took only three days and packaging is beautiful. Everything so well thought through, info cards, scratch card and seed discs make it soo much more interesting. Every detail is perfect. I'll be coming back to this shop.

10 April 2021
Rated 5 out of 5 stars

The most wonderful company

I first discovered these gorgeous candles when I got sent one in my Iggy Box in 2020. I was hooked right away - I loved the branding and decided to take it away with me on a special trip... where we got engaged! The scent will always remind me of my 'engagement candle'- Black Amber and French Lavender FYI!

I shared the news on Instagram and tagged the brand and Joelle kindly sent a complimentary candle to celebrate in the same scent. I've since ordered these for my wedding favours and have been a loyal customer ever since. Joelle couldn't have been more prompt and helpful.

Everything oozes luxury from the scent, branding and customer service. The ethos behind the brand and the mission to save the bees is something close to my heart. Thank you for introducing me to your beautiful candles. Safe to say I'm addicted!

17 March 2021
Unprompted review
Rated 5 out of 5 stars

I bought an apothecary candle set and…

I bought an apothecary candle set and unfortunately it arrived broken, due to careless handling at the post office. I contacted the shop with a photo and they immediately apologised and sent me a free replacement. I also received a 20% off gift card by way of apology. The candle set is beautiful and the scent is amazing. I will definitely be purchasing again from this fantastic shop. Definitely worth the price and beautifully presented too!

16 March 2021

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