Safe Hands Home Improvements Reviews 

240
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's excellent service, noting efficient communication, timely arrivals, and quick installations. The staff are frequently highlighted for their professionalism, friendly demeanor, and helpful explanations, ensuring a pleasant experience. Many consumers also appreciate the very reasonable and transparent pricing. Reviewers often mention the staff's thoroughness in explaining how systems work and their care in keeping the work area tidy. Customers feel confident in the company's expertise, noting the installers' knowledge and professional approach.

What people talk about most

Service

Clients share positive opinions on service, with many reviewers highlighting the excellent customer service... See more

Staff

Consumers consistently report positive experiences with staff, highlighting their professional, friendly, and... See more

Price

Users describe positive interactions with price, consistently finding it excellent and reasonable. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a lovely friendly and polite young man. Conar arrived to install my smoke and heat alarms this morning. He carried out the work very professionally and neatly and took away all excess wrappings... See more

Rated 5 out of 5 stars

Impressed by the professionalism of this Company. Booking an appointment was simple. Mark, who installed the smoke and heat alarms was extremely friendly and helpful and explained everything as he did... See more

Rated 5 out of 5 stars

Best service, reminder day before, text on day and call with ETA. All explained and discussed, efficiently fitted and cleaned up. Best price, travelled to Inverness and met my two large Pointers, w... See more

Rated 5 out of 5 stars

Had interlinked alarms fitted yesterday. Excellent customer service from start to finish. Quick call back after completing online enquiry form. Alarms fitted two days later by Declan, a lovely youn... See more


Company details

  1. Home Improvement Store

Written by the company

At Safe Hands Home Improvements, we're your trusted partner when it comes to enhancing the safety and security of your home. We specialize in delivering top-notch home security solutions that give you peace of mind. Whether you require a security alarm system or interlinked smoke alarms, we've got you covered. Our commitment is to provide you with the highest level of protection for your home and loved ones. Choose Safe Hands Home Improvements for a safer and more secure living environment.


Contact info

4.9

Excellent

TrustScore 5 out of 5

240 reviews

5-star
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1-star

No recent history of asking for reviews

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4.9

All reviews

(240)

28 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fire safety

Booking was first class, communications were excellent, bang on time ! Professional approach, really good 👦 .
I never shopped around but am pleased with the units quality and the company's standards of workmanship & knowledge.
No hesitations about giving them this praise. Conner a gentleman.

6 July 2026
Unprompted review
Rated 5 out of 5 stars

New Wireless Alarm System

Just had Connor install wireless alarm system in my home, very easy user friendly to use. From start to finish Connor was very informative, would highly recommend using Safe hands.

6 June 2026
Unprompted review
Rated 5 out of 5 stars

Mark has just fitted my smoke and heat…

Mark has just fitted my smoke and heat detectors. Such a professional and friendly guy. Got them all installed in no time. Mark explained everything - he is very knowledgeable. The whole experience from booking to the installation was so easy. I can’t praise Mark and Safe Hands Home Improvements highly enough.

7 June 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

We had our smoke alarms fitted by Marc. From the get go he was polite and pleasant but more importantly very knowledgeable about the alarms, the law and what we needed for our property. He got to work and took care within our home, treating it as he would his own by not leaving a mess and causing minimal damage with removing old alarms. He explained thoroughly how the alarms worked, what to do should they sound and left us feeling in very safe hands.

We would highly recommend.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

You’re in “Safe Hands” with Mark

Saw the ad on tiktok and within 5 minutes of making an enquiry, I was already booked in for that week. Mark who installed my alarm system was professional and installed it in no time whilst I was in a team meeting so no noise disturbances at all. An absolute gentleman, you are definitely in Safe Hands with this company.

Thanks again!

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Fire Alarm Installation

Lewis arrived on time and explained what the job entailed. No mess, no fuss. Excellent price and first class service and would happily recommend.

3 April 2026
Unprompted review
Rated 1 out of 5 stars

Very disappointed with my dealing with…

Very disappointed with my dealing with 'Safe Hands' company after arranging to have linked smoke alarms fitted. I contacted the company and gave them all my details, post code etc and a appointment time was set. Several days before the appointment I was contacted to see if I could get the alarms fitted earlier. I explained that my house was a holiday house and that I would be going up the night before before the appointment. On the morning of the appointment I received a call to say my address was too far away for the installation to be done. They had been notified of my post code well in advance. I had travelled over 100 miles. Have had no apology from the company and my calls have not been returned. Very poor service. Would not recommend. Matthew Sneddon 07737570053

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Great service done properly and…

Great service done properly and professionally. We were happy with the Installation and price and have no hesitation in recommending thus company for anyone looking for this service.

22 February 2026
Unprompted review
Rated 5 out of 5 stars

Glasgow Company

Glasgow Company. I live in Edinburgh. Appointment was for 12 noon. Came on time. Very pleasant experience and pleased with rge work.

3 February 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend Safe Hands Home Improvements

Impressed by the professionalism of this Company. Booking an appointment was simple. Mark, who installed the smoke and heat alarms was extremely friendly and helpful and explained everything as he did the installation. He made sure I knew how to operate the system. I appreciated the fact that he removed his boots when he arrived😀. Highly recommend this Company.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Perfect

Best service, reminder day before, text on day and call with ETA.
All explained and discussed, efficiently fitted and cleaned up.
Best price, travelled to Inverness and met my two large Pointers, without running away 😂
Please do roofing too!!

26 January 2026
Unprompted review
Rated 5 out of 5 stars

Enquired about alarm system on FB after…

Enquired about alarm system on FB after reading reviews and within minutes I had an appointment for fitting them. On the day, I got a few texts giving me a time but I just b4 the time I got a phone call from the young man saying he had a puncture and was I okay for him to come a bit later, which they did. Both fitter and young guy he was training came in, showed me the alarms and how they worked. Really chatty young men who had the alarms fitted within 25 minutes and no mess whatsoever. Price was what they advertised. Easy from start to finish

19 January 2026
Unprompted review

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