Nicholas John Interiors Reviews 

82
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the beautiful product quality and the exceptionally friendly delivery staff who carefully assemble items and remove all packaging materials. Many people note that orders arrive very quickly and warmly appreciate the smooth, very efficient, and professional purchasing process from start to finish. However, some customers also noted occasional communication delays and a somewhat frustrating lack of updates while waiting for their online orders to arrive. A few reviewers also experienced slightly longer delivery times than expected or occasionally received items with minor flaws before everything was finally resolved.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently praising the quick and professional... See more

Product

Customers consistently note positive experiences with product, highlighting stunning and beautiful items like... See more

Service

Clients share positive opinions on service, highlighting very speedy and efficient support alongside quick... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising the exceptionally polite, friendly, and... See more

Order

Consumers find order satisfaction to be very high, frequently praising the fast delivery, great pricing, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wonderful Sideboard, very good quality. Just love it! AND an EXCELLENT!!!! delivery service. Just wow, I am speechless how polite the boys were. Brought everything inside, check the sideboard if every... See more

Company replied

Rated 5 out of 5 stars

Really helpful customer service team and great communication. Happy to price match and would always prefer to give them the business as they are so helpful. Items dispatched promptly - I am a r... See more

Company replied

Rated 5 out of 5 stars

Overall good service! Had no communication/update re my order but understood there was a 4 week wait. After second email for feedback they came back and chased the delivery company. Arrived a few day... See more

Company replied

Rated 5 out of 5 stars

New ceramic top dining room table - great price, great service, very short lead time. I must give a special mention to the guys who delivered my table. They were very knowledgeable on the assembly an... See more

Company replied


Company details

  1. Furniture Store

Written by the company

At Nicholas John Interiors we provide a range of crystal, glass and mirrored furniture, as well as a variety of home accessories, mirrors and bespoke wall art. We have a fantastic range of statement and home lighting available both in store and online via our website, with free delivery on all lighting. If you are looking for a specific item for you home, simply ask and we can usually source it.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

82 reviews

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4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.6

All reviews

(82)

44 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Side Board

The product quality was outstanding, and I was genuinely impressed with the overall experience. The delivery was excellent and arrived well within the timeline promised by the company, which I really appreciated. The delivery company was also very professional they took away the packaging and cleaned up afterward, which made the whole process even more convenient and stress-free.

I also appreciated that they carefully inspected the products to ensure everything was in perfect condition before completion of the delivery. That level of attention to detail and customer care really stood out.

My only suggestion for improvement would be better communication during the delivery process. While the order arrived on time, it would have been reassuring to receive more updates or progress notifications while waiting for the delivery.

Other than that, everything was excellent. I’m extremely satisfied with my purchase and would definitely recommend the company to others.

18 May 2026
Nicholas John Interiors logo

Reply from Nicholas John Interiors

Thank you for such a thoughtful review! We’re so pleased you’re happy with your sideboard and that our delivery team took such good care of everything. We also really appreciate your feedback regarding delivery updates and will take this on board as we continue to improve our service.

– Team Nicholas John Interiors

Rated 5 out of 5 stars

Delivery was perfectly on time

Delivery was perfectly on time , beautiful lamp, would recommend

15 May 2026
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Reply from Nicholas John Interiors

Thank you for your lovely review! We’re so pleased you love your new lamp and that everything arrived right on time. We really appreciate the recommendation.

– Team Nicholas John Interiors

Rated 5 out of 5 stars

Beautiful side table

Esy to order
Lots of choice
Delivery on time
So happy with my side table, matches beautifully with the coffee table.
Thank you so much

4 May 2026
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Reply from Nicholas John Interiors

Thank you for your lovely review! We’re so pleased your new side table looks beautiful alongside your coffee table and that everything went smoothly from ordering to delivery. Enjoy your new set!

– Team Nicholas John Interiors

Rated 5 out of 5 stars

Great service

Great service , great communication and amazing sofa

21 April 2026
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Reply from Nicholas John Interiors

Thank you for the lovely feedback! We’re so pleased you love your new sofa and had a great experience with us. We really appreciate your support.

– Team Nicholas John Interiors

Rated 5 out of 5 stars

Great customer service

Great customer service, quick to answer my questions re the product i was interested in.
Fast delivery, the delivery guys unwrapped and put the item together.
Very good service.

17 April 2026
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Reply from Nicholas John Interiors

Thank you for your lovely review! We’re so pleased our team could help with your questions and that everything went smoothly through to delivery and assembly. We really appreciate your kind words.

– Team Nicholas John Interiors

Rated 1 out of 5 stars

AVOID.....Do not buy from this company

AVOID.....Do not buy from this company. Paid for expensive set of bedroom furniture, first piece arrived damaged. And customer service is terrible. Ask for an update when I will receive another and NO REPLY. So they have my money and won't reply or update on delivery.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Furniture arrived with prior…

Furniture arrived with prior notification from courier, 2 men, absolutely excellent. Carried the furniture in the house, assembled and took packing away for us. A pleasure to have such a positive experience. Thankyou. Furniture looks lovely in place too.

11 March 2026
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Reply from Nicholas John Interiors

Thank you so much for your kind words. It’s really lovely to hear the delivery team looked after everything and made the experience such a positive one. We’re also so glad the furniture looks great in your home — that’s always the best part.

– Team Nicholas John Interiors

Rated 5 out of 5 stars

Slightly longer delivery time

Slightly longer delivery time, but after I called to chase it was then dispatched and the delivery guys were great. The sideboard itself is beautiful. Many thanks

25 February 2026
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Reply from Nicholas John Interiors

Thank you for your feedback. We appreciate your patience, and we're really pleased to hear the sideboard was worth the wait. It's great to know the delivery team took good care of everything and that you're happy with the piece.
– Team Nicholas John Interiors

Rated 5 out of 5 stars

Beautiful table. Great price.

A really beautiful table at a great price. Delivery took a week longer than expected apparently due to the supplier and not Nicholas John. However, delivery were efficient, they put it together quickly, placed it and promptly took the packaging away which was a bonus. Very pleased!

18 February 2026
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Reply from Nicholas John Interiors

Thank you for your lovely review. We're so pleased to hear you’re happy with the table and that the delivery team made the process easy. We really appreciate your patience with the delivery time and hope you enjoy the piece for years to come.

– Team Nicholas John Interiors

Rated 5 out of 5 stars

Delivery was brilliant

Overall good service!
Had no communication/update re my order but understood there was a 4 week wait. After second email for feedback they came back and chased the delivery company. Arrived a few days after! And the item ordered is stunning!

18 February 2026
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Reply from Nicholas John Interiors

Thank you for your feedback. We’re really pleased to hear you’re happy with the item and that the delivery went smoothly in the end. We appreciate your patience and your kind words about the service.

– Team Nicholas John Interiors

Rated 4 out of 5 stars

Fabulous item and delivery team however…

Fabulous item and delivery team however contact from Nicholas John Interiors is very poor around progress of order. I contacted
them on a number of occasions with no response at all, until literally a few days before delivery was due.

9 January 2026
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Reply from Nicholas John Interiors

Thank you for your feedback. We're really pleased to hear you’re happy with the item and the delivery team, but we're genuinely sorry the communication wasn’t up to standard during the process. We truly appreciate you bringing this to our attention and will be reviewing how we can improve this moving forward.

– Team Nicholas John Interiors

Rated 5 out of 5 stars

Great console table

Great console table. Excellent finish. Delivery as expected

6 January 2026
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Reply from Nicholas John Interiors

Thank you for your review! We're so pleased you're happy with the console table and that everything arrived just as expected.

– Team Nicholas John Interiors

Rated 5 out of 5 stars

Very good service

Very good service

27 December 2025
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Reply from Nicholas John Interiors

Thank you! We're really glad to hear you were happy with the service.

– Team Nicholas John Interiors

Rated 5 out of 5 stars

Very helpful

Really helpful on chat and friendly polite delivery service

22 December 2025
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Reply from Nicholas John Interiors

Thank you so much! We're glad our team could assist you on chat and that the delivery experience was just as positive.

– Team Nicholas John Interiors

Rated 5 out of 5 stars
Nicholas John Interiors logo

Reply from Nicholas John Interiors

Thank you! We're so pleased to hear you’re happy with both the products and the service — it means a lot to us.

– Team Nicholas John Interiors

Rated 5 out of 5 stars

The delivery lads were great they…

The delivery lads were great they unpacked my furniture and also took the packaging away

22 December 2025
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Reply from Nicholas John Interiors

Thank you for your lovely feedback! We're so pleased to hear the delivery team took good care of everything — it's great to know they made the experience smooth and hassle-free.

– Team Nicholas John Interiors

Rated 4 out of 5 stars

Coffee table is beautiful

Coffee table is beautiful
Slight miss communication regarding delivery time however when it arrived the delivery was good and the man very helpful

17 December 2025
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Reply from Nicholas John Interiors

Thank you for your feedback! We're so glad you love your coffee table and that the delivery went smoothly in the end. We appreciate your patience around the timing and will work on making that part clearer next time.

– Team Nicholas John Interiors

Rated 5 out of 5 stars

Fantastic delivery, love my new coffee table !

Fantastic delivery. Lovely guys who delivered so friendly , set up my coffee table. And I love my new coffee table it’s exactly what I wanted .

9 December 2025
Nicholas John Interiors logo

Reply from Nicholas John Interiors

Thank you so much for your kind words! We're so glad to hear the delivery team took great care of you and that your new coffee table is exactly what you were looking for.

– Team Nicholas John Interiors

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