... Reviews 

Worst renting experience ever! I would have give 0 star if I could.
The house look fine when we did our house viewing, but after we sign the contract, things just got worse and worse. First, We were not able to move in according to our contract starting dates. They claimed is because they need to clean and double check everything's alright. But the fact is, they did nothing about the house! beds were broken, heating were not working, the house condition was extremely awful !! They haven’t done ANY CLEANINGS. We weren’t able to use the internet for a Month! and no tele was working even though we paid for tv license! Everytime we called them reporting these issue, they just make excuses and not solving those problems. Our shower head was broken as well and we could not take a shower at all. We told them the situation and hope someone could fix it ASAP, they said ' you can take a bath', I mean, who will take baths only for 3 months straight.This is just ridiculous!!
Worse case, they lied about 'bills included'. They said all bills are included on the website and contract, but we actually need to pay an extra 24 pounds each week where we already need to pay 90 per week, which is a total scam!
I would never ever recommend anyone to rent house through Humphreys.

Shocking! Renter beware. Properties covered in mould, falling apart! They do nothing

I’ve dealt with countless estate agencies, for both renting and buying properties, and I hate cliches but - if I could give 0 stars, I’d give -1 to this happy bunch.

Nicholas Humphreys Northampton is one of the most poorly organised, unprofessional, condescending, and frustrating estate agencies you will ever deal with. A family run business, with each family member being given glorified titles of ‘directors’ and ‘managers’, when frankly they could barely direct and manage a low budget YouTube video. The Carpenters are a plague in the property industry.

I had the misfortune of renting a property through them for a year. We arrived on our tenancy start date 14th July 2022, to find the property had not been cleaned yet, there was plaster around every socket, there were cables hanging down from the ceiling, the cupboards were greasy and yellowed, the oven was filthy and so much more was wrong - I still have the several pictures I sent them. The email was so big, I had to upload the images onto One Drive, as they would not fit onto a normal email.

Time went on, and more problems arose. From damp/mould, to a leak through the boiler, which I reported promptly and never got an update as to when someone would be coming out. When I called to check, a few weeks later, Kate Banas informed me someone could come the very next day. I politely informed her I would be away at a wedding and would like to be there - could they come a few days later instead. She said it was fine, but then emailed me later to suggest if the boiler were to ‘get worse’, due to this ‘delay’ that I had apparently caused, I would have to foot the bill. In short, I replied absolutely not - to which she responded rudely as if it were my fault and apparently the delay was caused because of me - even though I had reported the issue weeks ago, and she was only able remember I had reported the boiler issue because I had made the follow-up call, to ask for an update. This email exchange took place over a shared email inbox - which the directors have an overview over, but no one stepped in to say - you know what, that’s not great customer service, Kate.

The damp/mould mentioned earlier was always dealt with via email - ‘open the windows and use heating’. The windows were opened daily, and heating was used often. Our laundry was done at a laundromat - we were not actively causing any moisture, but Michael Carpenter did not seem to have the critical thinking skills to think - maybe these tenants are not lying and there is just a lot of moisture in that poorly maintained property.

I had many of these exchanges with the Carpenters. At the end of it all, they withheld a lot of my deposit - some of it I agreed with. Other bits, I contested, and some money was taken off after Michael finally agreed. Be wary of this and keep all email threads with this agency. They will also use Kate’s husband, Jacek Banas, to do dodgy work around the house, and then invoice this to the tenant. They will then tell you that he’s cheaper than other quotes, to make it seem like they’re doing you a favour - yes, he is cheaper and for good reason. His work is awful. Poor landlord.

Michael decided to be rude and condescending once again via email about the deposit, to which I responded in the same manner. I got a lovely email from his wife - another self-proclaimed DIRECTOR - saying she did not ‘appreciate my tone’. I advised her to speak with her team about tone and customer service, before commenting on mine, as I’d been nothing but polite and cordial to them, until I had those exchanges with her husband and Kate.

There were many other things that I do not have the time to go into. The titles that these poor-excuses-for-estate-agents have given themselves, are not worth the paper they are written on. Strange individuals with no people skills, decorum or moral compass. Even if I did love a property in the future, I would not look twice at it, if it were being marketed by these individuals. Stay well clear. They will likely respond to this with lies, and I expect nothing less.

I wouldn't have given a star if I could. A property manager in an office in Derby is not empathetic, does not represent the tenant's interests, and does everything the greedy landlord thinks up, not caring how it affects the tenant. Avoid the whole office if you can. By the way, the lady's name is Jodie Santo. There is no humanity, no decency, no desire to help. Humanly, it's a double zero. Never again with this agency. Nodding dog all.

Every untrustworthy company. And unprofessional.They put bills on my name without my knowledge.
The bills were included in the rent. And they are not willing to sort out. Every rude managers as they call them self. Stay way from this money grabbing company

Be very careful what you complain about, they WILL divulge information, they shouldn't, but they do.
We had a Nicholas Humphreys Tenant next door that were utter nightmares. We made several complaints which were never looked into however, they told the nightmare next door where the complaint came from. Then the proverbial hit the fan! They were finally evicted for none payment of rent, not the trouble they were causing the neighbours!
These people/staff, couldn't run a tap.
The damage had been done but looking into the trail of complaints, and now having all of the proof that they broke the law, it's time to hit them where it will hurt.

This is the worst company ever. We have had a broken washing machine for 8 weeks now with no hope for it being fixed/replaced and no offer to pay for the increasing laundromat fees.

We contact them at least 2/3 times every week since the issue was reported, we are lucky if we get a reply and if we do the staff member is extremely rude and non-sympathetic.

As students who live far away from home and work part time doing our washing is very important and it has caused genuine physiological distress not being able to easily wash clothes.

We get given a day they will come to replace it but we hear nothing on the day and then have to get in contact with them ourselves and they push it back even further.

We have had so many issues in the past and have had the same sort of responses and support. It feels like they don’t care because we are students and think we just lay around all day doing nothing and don’t care about anything.

I will be telling everybody i can within my university to not go with this company. If you are thinking of choosing them do not be fooled by how nice they are in the beginning because as soon as you sign on that disappears.

Awful. Absolutely awful. They refuse to fix anything and then blame it on you. I’ve been without heating for over 4 months, still counting. Love paying for something I’m not even getting.

My son and his 7 friends were renting an amazing house and the landlord offered a further year at £160 per week which in the students eyes was high but at no time did the estate agent advise that due to the current financial market, this was a reasonable increase and now because this estate agent completely let them down by not guiding them at all, they are homeless for 2023-2024 and are going to be completely reliant on a place in halls that will only allow 6 of them to be together, if there are any spaces. With little experience of renting, they should at least have been guided and or given first refusal on an alternative 8 bed. I also feel that it would be part of an estate agents duty on behalf of tenants to at least been a mediator and try to reach a compromise between tenant and landlord instead of just allowing 8 young people to potentially have nowhere to live in the summer of 2023.

I honestly have no words. I cannot put into words how dirty, shameful, dishonest and awful this company is. Do not under any circumstances sign up with them. It will only cost you time, emotional stress and a lot of money. They should not even be legally approved to continue their services.

After staying in a property rented to me and my family in 12 months.we did everything to make the house how we left it but Humphrey found a way to steal our £250 from our security deposit saying for cleaning mean while immediately we left new tenants moved in the next day.be careful with them

Hello everyone, I hope this message is read by someone who wants to rent a house with this terrible real estate agency, we rented the house online, when they gave us the house it was in poor condition, all dirty with spiders everywhere, holes with water, the heating did not work, my partner had asmas and almost had to go to the hospital, Do not rent with this real estate they are scammers. Be careful those who come from another country.

Hello everyone. I hope this message will be read by anyone who decides to rent a property with this estate agent. We are a group of five students from Spain and we decided to rent a flat to come and study our final year in Derby. The property was rented in June without previously seeing it in person, all through the internet, and when we saw the photos and video of the house, we thought it looked good and decided to contact Nicholas Humpreys. Arriving from Spain for the first time at the house where we were going to spend a whole year we were almost in tears. The house was a complete disaster, the smell in that house was disgusting, everything was very dirty, there were holes in all the walls, there were two empty fire extinguishers lying on the floor, IN EVERY ROOM THERE WERE ABOUT 20 SPIDERS, mattresses with urine and dirty, the heating didn't work, there were leaks... an endless list of crazy things that we will attach photos and videos for you to see for yourselves. After all this, they tell us that the house is in perfect conditions to live in and that is what we have decided to rent. Be very careful before signing a contract with them, and read carefully because they will deceive you. With all this, they are not even willing to give us back our deposit money, as we are obviously moving to another house. This message is aimed especially at people who come from another country without first seeing the property in person, because they will probably be victims of a scam, which is what happened to us. I would also like to take this opportunity to ask the owners of this real estate agency to stop acting like this with people, you can't imagine how painful and sad it is for us and our parents to come from another country and find something like this.

Some friends and I have rented a property from NH this year in Stoke after renting from student cribs (SC) in the previous year we felt SC would come to the house a little too much often without telling us 24 hours before, we now realise how lucky we were that SC were actually as involved as they were. Biggest issue we had last year was the boiler broke in December which SC got someone to come fix at 9pm the day we reported it which in hindsight was fantastic. About 3 weeks after moving into the NH property our oven broke which we noticed late at night so the following morning I called NH was told they would send someone out at some point that week, 2 weeks later the oven was still broken and we heard nothing from NH, So once again I called them was told they would call me back the following day which they never did its now been just under a month since we reported it. With the extremely high prices currently due to global on-goings, tax increases and any other reason the Tories think of to take money from the public this has made living very hard as buying fresh food or takeaway every day adds up very fast and everyone in this property is starting to consider refusing to pay the next rent instalment until the oven is fixed. We are also considering seeking legal advice regarding the money we've had to keep spending to survive as a result of NH's negligence. I am also going to be copying and posting this on all review sites for NH in the hopes that public shaming might give them incentive to actually do their job.

THIS COMPANY IS A SHAMBLES, DISHONEST BUNCH OF CROOKS WITH NO COMPASSION TO ITS TENANTS.
WE HAVE BEEN WITHOUT HOT WATER AT THE PROPERTY IN SOUTHAMPTON (5 Students are residents) FOR 10 DAYS NOW….PROMISES MADE TO FIX ARE CONSTANTLY BROKEN AND NEW DATE COME AND GO WITHOUT FIXING THE BOILER. NUMEROUS PHONE CALLS FROM THE RESIDENTS AND OUR PARENTS HAVE BEEN IGNORED.
THEY EVEN HAD AN EXPERT ENGINEER WHO SAID HE WOULD WORK OVER THE WEEKEND TO FIX IT, BUT THEY REFUSED THAT WITHOUT ANY CONSIDERATION TO US, THE TENANTS.
WE HAVE HAD TO GO THROUGH SOUTHAMPTON CITY COUNCIL ENFORCEMENT TEAM TO GET A RESOLVE, THEY WILL NOT LET US CONTACT THE LANDLORD DIRECT TO REPORT OUR PLIGHT
AVOID THIS COMPANY AT ALL COSTS AT YOUR PERIL

Nicholas Humphreys are an absolute disgrace. They let substandard properties and then charge tenants to fix all the problems. They allow contractors to access the property whenever they want. They collude with landlords to extort as much money as possible from students. The "contractor" that they send is actually the landlord who has no plumbing or electrical experience and will botch any job he does - and will say that it is the tenants fault and charge them for it. I cannot overstate how awful this company is and I would strongly suggest that you do not rent through them - you will have such an awful experience.

My daughter is a tennant at one of their rental properties and I am guarantor (which I am happy to do). For the first year contact they had typos and miscalculations in the guarantor contract, and when they asked me to email my personal documents, and I asked for a secure upload (email is not secure), they had none. Ultimately I photocopied them and gave them to my daughter to hand them over. This year, they have lost my proof of id, so want something again, and still have no secure upload process (although they are now using docusign for the contract - this is an improvement). From the landlord, I guess this is all fine, as it is none of their problem, but for the users of the service they provide, it really is very poor.

If only I could give no stars.
As a tenent renting though this company, our experience was terrible. Checks not completed, no tenenecy support at all. Did everything they could to make sure we lost our deposit. HUGE and unaffordable rental increase. Paperwork not correct. Then to top it off, totally ignored my official complaint!

Student in Nottingham.
When we first moved in, the house was full of black mould and hadn't been deep cleaned despite the promise that it had been, We had to clean it ourselves. The manager of the house (his name was Liam) never had direct contact with us he always passed it on to other workers who weren't assigned to our property. We didn't have a working hoover for the whole year of our tenancy despite asking for one multiple times. It took them two weeks to fix our heating when we were in one of the coldest weeks of March where temperatures hit -1C. Very weaselly company who don't even do the bare minimum of looking after the house never even consider signing up with them.

Dealing with this companies is a nightmare. They will make you regret choosing them more with every interaction you're forced to have. They're always late to reply. They will try to weasel out of anything.