My complaint was finally resolved - After several useless e-mails and two negative reviews - and actually they sent me the promo gift I was not sent before... Niche-beauty beauty, that's what your cos... See more
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Review summary
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I am in love with Niche Beauty! To start with they deliver your order truly in max 3 working days... they always have a separate "sale"section - in case you want to shop out of a whm!- and, last b... See more
Company replied
I actually love Niche Beauty, and would buy more for it if only they stock my other favourite brand: Act and Acre!
All in all the experience is good, but delivery times should be definitely improved.
Company replied
Company details
Written by the company
NICHE BEAUTY is an online portal founded in Hamburg, Germany and we are dedicated to offer our customers exclusively, exciting and luxurious cosmetic brands from all over the world. Our niche brands were previously known only to insiders and are now available to all of our customers at https://www.niche-beauty.com/en-de/.
Contact info
Spitalerstraße 9, 20095 , Hamburg, Germany
- +49 (0)40 607 72 58 0
- customercare@niche-beauty.com
- niche-beauty.com
3.9
Great
3K reviews
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My order WTEJC2607861
My order, place on 27 November and worth 578 euro, was shipped by DHL but the package was found in Italy with no contents and therefore I is undelivered. I wrote 4 emails to customer service but my messages were totally ignored, DHL are asking me to contact Niche Beauty to ask them to get in touch with DHL to resolve the issue.
I am very disappointed in the way Niche Beauty, from whom I have ordered in the past, are dealing with this problem.
27 November 2025
Reply from NICHE-BEAUTY.COM
Dear Customer,
We are very sorry to hear about this frustrating situation and completely understand your disappointment. We truly appreciate that you have now contacted us via e-mail, as this will allow us to investigate the case directly and work with DHL to find a proper resolution for your missing order.
We are committed to resolving this matter as quickly as possible and will keep you updated through your e-mail.
Kind regards,
Your Niche-Beauty Team
Spam
When I ordered, I was signed up for their newsletter. Emails arrive daily, and there are a lot of them. I've unsubscribed four times, but they keep coming. The site doesn't care what you think—they'll just send you spam in huge quantities, which I can't unsubscribe from.
Additional information: I received 24 emails of varying content between November 28 and December 5. Of these 24, only two contained order tracking numbers. I had already used the 15% promo code for my first order, but they sent it again on December 5.
28 November 2025
Reply from NICHE-BEAUTY.COM
Dear Customer,
We are very sorry for the inconvenience this has caused. According to the tracking details, both of your orders have already been delivered.
Regarding the newsletter issue, that definitely should not be happening — once you unsubscribe, the emails should stop. Please send us an official message at customercare@niche-beauty.com so we manually remove your address from all mailing lists to make sure the problem is fully resolved.
Thank you for bringing this to our attention.
Your Niche-Beauty Team
Super! Good discounts on quality products.
1 December 2025
Reply from NICHE-BEAUTY.COM
Thank you very much for your trust and positive review. We are pleased that you are satisfied with our services and products.
Your feedback is important to us and we are committed to meeting your expectations in the future.
We look forward to many more positive experiences with you. Your Niche-Beauty.com Team.
Reply from NICHE-BEAUTY.COM
Thank you very much for your trust and positive review. We are pleased that you are satisfied with our services and products.
Your feedback is important to us and we are committed to meeting your expectations in the future.
We look forward to many more positive experiences with you. Your Niche-Beauty.com Team.
Reply from NICHE-BEAUTY.COM
Thank you very much for your trust and positive review. We are pleased that you are satisfied with our services and products.
Your feedback is important to us and we are committed to meeting your expectations in the future.
We look forward to many more positive experiences with you. Your Niche-Beauty.com Team.
I ordered 300 euros worth of product
I ordered 300 euros worth of product, and they gave me two small samples! This is simply awful and you should be ashamed!
26 November 2025
Reply from NICHE-BEAUTY.COM
Dear Customer,
Thank you for your feedback and sorry for the disappointment.
Generally, our customers can choose two free samples per order. These are usually very small, standard samples that we offer with every order.
Larger or more exclusive samples are generally available as part of special beauty deal promotions, which are also usually not combinable with discount codes. You applied the 25% Black Friday promo voucher on your order.
We hope this clarifies the situation. We appreciate your feedback—it helps us to further improve our service.
Kind regards,
Your Niche-Beauty Team
I am totally disappointed by following…
I am totally disappointed by following items:
Und Gretel
WINT Mascara / Mascara
Art-Nr.: 262-034
and
Ilia
Limitless Lash Mascara After Midnight - Black / Mascara
Art-Nr.: 153-283
I suggest a high-end online shop such as Niche should delete such products as they overshadow all other fantastic products.
Beside these two items, I am happy with my shopping and the platform.
Best Regard, Elmira
17 November 2025
Reply from NICHE-BEAUTY.COM
Thank you very much for your trust and positive review. We are pleased that you are satisfied with our services and products.
Your feedback is important to us and we are committed to meeting your expectations in the future.
We look forward to many more positive experiences with you. Your Niche-Beauty.com Team.
Very easy to shop at Niche-Beauty
17 November 2025
Reply from NICHE-BEAUTY.COM
Thank you very much for your trust and positive review. We are pleased that you are satisfied with our services and products.
Your feedback is important to us and we are committed to meeting your expectations in the future.
We look forward to many more positive experiences with you. Your Niche-Beauty.com Team.
Produts are perfect, longer delivery, high prices
Produts are perfect, I am happy with them. But- prices are quite high, and delivery was a bit longer than expected.
13 November 2025
Reply from NICHE-BEAUTY.COM
Thank you very much for your trust and positive review. We are pleased that you are satisfied with our services and products.
Your feedback is important to us and we are committed to meeting your expectations in the future.
We look forward to many more positive experiences with you. Your Niche-Beauty.com Team.
Reply from NICHE-BEAUTY.COM
Thank you very much for your trust and positive review. We are pleased that you are satisfied with our services and products.
Your feedback is important to us and we are committed to meeting your expectations in the future.
We look forward to many more positive experiences with you. Your Niche-Beauty.com Team.
my experience with this company is…
my experience with this company is great! always high quality products and satisfaction with my purchase...
8 November 2025
Reply from NICHE-BEAUTY.COM
Thank you very much for your trust and positive review. We are pleased that you are satisfied with our services and products.
Your feedback is important to us and we are committed to meeting your expectations in the future.
We look forward to many more positive experiences with you. Your Niche-Beauty.com Team.
Excellent products!
8 November 2025
Reply from NICHE-BEAUTY.COM
Thank you very much for your trust and positive review. We are pleased that you are satisfied with our services and products.
Your feedback is important to us and we are committed to meeting your expectations in the future.
We look forward to many more positive experiences with you. Your Niche-Beauty.com Team.
I absolutely love NicheBeauty
I absolutely love NicheBeauty: fast shipping, amazing high-quality products, lots of discounts, loyalty points system, very nice and professional and fast to reply customer service. I only buy my skincare/haircare/supplements/makeup/ perfumes from Niche-Beauty.
8 November 2025
Reply from NICHE-BEAUTY.COM
Thank you very much for your trust and positive review. We are pleased that you are satisfied with our services and products.
Your feedback is important to us and we are committed to meeting your expectations in the future.
We look forward to many more positive experiences with you. Your Niche-Beauty.com Team.
Hope this puts people’s minds at ease.
I live in England, U.K.
Placed my order for a beautiful hairbrush through Niche beauty, just three days ago, and got a proper bargain thanks to the 15% newsletter discount code. They have an excellent range of La Bonne Brosse hairbrushes and it was the best deal I could find for the colour I wanted.
The buying process was simple and I received the order confirmation immediately. I became a little concerned after reading the negative reviews but needn’t have worried at all. The estimated day of delivery had originally been Wednesday but my brush actually arrived two days earlier than planned, packaged beautifully and delivered safely by FedEx express who kept me up to date the whole time. The brush is exquisite, I am in love. So grateful for this wonderful experience and will definitely be ordering again.
7 November 2025
Unprompted review
Reply from NICHE-BEAUTY.COM
Thank you very much for your trust and positive review. We are pleased that you are satisfied with our services and products.
Your feedback is important to us and we are committed to meeting your expectations in the future.
We look forward to many more positive experiences with you. Your Niche-Beauty.com Team.
Reply from NICHE-BEAUTY.COM
Thank you very much for your trust and positive review. We are pleased that you are satisfied with our services and products.
Your feedback is important to us and we are committed to meeting your expectations in the future.
We look forward to many more positive experiences with you. Your Niche-Beauty.com Team.
Products great
Products great! Delivery great! But I need to cancel some orders I made yesterday to apply the singles code today! Can someone help me before the package is shipped?
4 November 2025
Reply from NICHE-BEAUTY.COM
Thank you very much for your trust and positive review. We are pleased that you are satisfied with our services and products.
Your feedback is important to us and we are committed to meeting your expectations in the future.
We look forward to many more positive experiences with you. Your Niche-Beauty.com Team.
I was delighted with super fast…
I was delighted with super fast shipping and delivery. The product was also great, so greatest satisfaction! Thank you Niche-Beauty!
4 November 2025
Reply from NICHE-BEAUTY.COM
Thank you very much for your trust and positive review. We are pleased that you are satisfied with our services and products.
Your feedback is important to us and we are committed to meeting your expectations in the future.
We look forward to many more positive experiences with you. Your Niche-Beauty.com Team.
Reply from NICHE-BEAUTY.COM
Thank you very much for your trust and positive review. We are pleased that you are satisfied with our services and products.
Your feedback is important to us and we are committed to meeting your expectations in the future.
We look forward to many more positive experiences with you. Your Niche-Beauty.com Team.
the product property and price
a range variety of products describing in detail the product and price.
4 November 2025
Reply from NICHE-BEAUTY.COM
Thank you very much for your trust and positive review. We are pleased that you are satisfied with our services and products.
Your feedback is important to us and we are committed to meeting your expectations in the future.
We look forward to many more positive experiences with you. Your Niche-Beauty.com Team.
I don't have my order yet.
3 November 2025
Reply from NICHE-BEAUTY.COM
Dear Customer,
Thank you for your message.
Your order was shipped on 03.11.2025, and according to the tracking information, it was delivered today, 05.11.2025.
We will be sending you an email shortly with the tracking details so you can verify the delivery information. If you are still unable to locate your package, please respond to that e-mail and we will be happy to assist you further.
Thank you for your understanding,
Your Niche-Beauty Team
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