NICHE-BEAUTY.COM Reviews 

It took them a week to ship my order after I paid for it — unbelievable. I would never have placed my order if I had known about it! Also, I never received any confirmation emails or updates about my order being delayed, etc. — n o t h i n g.
(At this point, I just hope the order actually arrives.)

Update: received my order, got a wrong product, trying to exchange it, but the customer support is not replying.

I used to be a very loyal customer of Niche Beauty and have been purchasing from them for several years. In terms of product assortment and quality, I have always been very satisfied and had no complaints.

However, my most recent order (GE11932498554NL) was extremely disappointing.

My issue has been ongoing for almost a month, and during this time I have been contacted by four different customer service representatives. Unfortunately, none of them have provided a clear or appropriate resolution to the problem.

An item from my order was missing , as well as an incomplete promotional box that did not contain all the advertised items (byredo blanche perfume). Despite multiple attempts to resolve this directly with customer service, I was only offered a 15% discount code, which does not address the actual issue of undelivered goods.

Repeated “under investigation” updates without a final solution have made the process unnecessarily long and frustrating.

I am very disappointed, as this is not the level of service I previously associated with this company.

My issue still unresolved, i received the 15% voucher, which I didn’t wanted and my cases just closed.

Niche Beauty has a wide variety of brands which are difficult to get elsewhere. In addition, the ordering and delivery process is fast and seamless with regular shipping updates.

I love the quality and the huge products offering. And the frequent discounts applied. Top!!

This was honestly one of the worst customer experiences I have ever had when purchasing niche perfumes.

The company chose the worst possible courier service in the destination country. For an entire week, the courier kept pretending that delivery would take place, sending emails and SMS messages, but no real delivery attempt was ever made.

After several days of this, the parcel was simply left at a pick-up point far away from the original delivery address, in a no-go area of the city. This is completely unacceptable, especially for an expensive niche perfume order.

Customer service has been equally disappointing. I contacted them and asked for assistance, but received no proper response and no meaningful support.

When customers pay a premium price for niche perfumes, they expect a premium service — or at the very least, a reliable delivery process and responsive customer care. Unfortunately, this company failed on both.

I had a wonderful experience with NICHE-BEAUTY.COM
There was a small issue with my order, but their customer service team handled everything quickly, professionally, and very kindly. Communication was excellent throughout the whole process, and they were exceptionally generous in resolving the situation, which I truly appreciated.
It’s rare to come across such thoughtful customer care nowadays. I’ll definitely be ordering from them again and would happily recommend them to others!😊

Fast and efficient delivery, niche beauty products coming up to my doorstep. Thank you.

I placed and paid for an order, but unfortunately never received the package.

At first, customer service responded and started an investigation. However, after several weeks, I am still without a product, refund, or clear resolution. Communication has also become very limited despite multiple emails and phone calls from my side.

I understand that shipping investigations can take time, but as a paying customer I expect more proactive communication and a clearer solution process.

I hope this matter will still be resolved properly?

I’ve been a customer for many years. They used to be very reliable and professional. Now it’s become a terrible website. I placed an order, paid for it, and for no reason at all, they canceled it a few days later. Customer service—which was completely useless—simply wrote that the system had canceled the order and that I would have to place it again if I wanted it. No explanation, no apology. Unacceptable.
Customer service was very slow to respond to my complaints. Although they admitted it was a problem with their system, they didn’t offer any real help and just kept telling me to place the order again. I’m just sorry I can’t give less than one star. Shameful.

On 14 April I ordered 2 products form their webpage, received their confirmation order, and a couple of minutes later, I received a cancellation email from their services, saying that my cancellation had been received and nothing would be charged on my credit card.
On 16 April the amount of the cancelled products was charged on my credit card. I emailed Customer service on 16 April to ask for a refund. We have emailed back and forth for over 2 weeks, and they are claiming that no order was processed by their services, and that no payment transaction is pending from their side. I have sent them both their confirmation and cancellation emails, as well as my bank receipt showing the charge as proof of my claim. No success, they keep saying they have no payments pending. In sum, they refuse to refund their charge for the products they cancelled and never arrived.
I have made a complaint through my bank for misuse of my credit card.
Be aware if you receive an automatic cancellation after your order and ask your credit card company to block any payments to them!!
The only not negative thing I can say about the whole experience is that staff at Customer service write politely.

It has happened many times that I receive the notification on their special offer (box you receive if you spend certain amount), but then I realise the box isn’t available for delivery to my country-Croatia. It would not be so annoying if they just could answer me what is the reason for this, but they completely ignore my messages. Not only that: recently they have erased my really polite comment to their post on Instagram advertising Anne’s box which was also not available for delivery. I find this totaly unprofessional and not customer oriented.

Besides the delivery taking a long time to arrive, the carrier falsely claimed that nobody was home — even though I was there all day — and said that I would have to pick up the package at a pickup point, without even providing the name or address of the location. I contacted Niche Beauty, and, basically, they told me to sort it out myself with the carrier, as if the poor service provided was somehow my problem. Honestly, I only buy from this website because it’s the only place that sells the product I want; otherwise, I would never shop there again, nor would I recommend it to anyone.

If zero stars were an option, that is exactly what I would give.

I placed an order for shampoo and conditioner on April 11th. As of May 5th, nothing has been delivered. This is an unacceptable delay by any standard.

What makes this worse is the complete failure of customer support. I sent emails on April 19th, 20th, 23rd, 24th, and 28th — all ignored. I then called on April 24th, 28th, and May 2nd. Each time, I reached the same agent who was unable to resolve anything and repeatedly gave empty promises with shifting deadlines. Every follow-up resulted in the same response: “tomorrow.” Nothing was ever done.

This goes beyond poor service — it shows a total lack of accountability. I was also hung up on multiple times, and when I called back, I was wrongly accused of disconnecting the calls myself. That is both unprofessional and unacceptable.

Failing to deliver an order for over three weeks, ignoring repeated contact attempts, and refusing to issue a refund is not just bad service — it is a breach of basic consumer expectations.

I had a really great experience shopping on your website. Everything was clear, easy to navigate and the product selection is beautiful and well curated. I especially love discovering high-end makeup and skincare brands in one place.
My order process went smoothly and I’m excited to try my new products. I also really appreciate the option to choose samples it’s such a nice way to discover new favorites. Looking forward to ordering again!

Orders are send very quickly. The website is very easy to use.

In all these years, ordering multiple times a year, I only had an issue once with a broken powder. It was fixed immediately.

Fraud. No address. AI responses. Had to contact credit card company for refund. Avoid!

Nice website, offer is great, but if you are ordering from outside of Germany, the app and desktop website don’t accept your voucher codes. First I could not validate my VIP code, I contacted Customer Experience but only got a reply after one full week. Then I had for 15€ vouchers but could not validate them, same issue, my delivery country was changed automatically to Germany iso Belgium. I contacted them again on 25/4 but still waiting. Not really “VIP” treatment. Customer Service is not “Niche”!

I recently started shopping at Niche Beauty and placed 6 orders just last month. However, my experience has been deeply disappointing. After reaching VIP status, I did not receive either the 15% discount voucher typically granted for status upgrades or the coupon for the VIP Welcome Box.

The same technical failure occurred with my daughter’s account; she recently reached the Exclusive level, yet no coupon for her Welcome Box was generated.

To make matters worse, when I received my previous Exclusive Box, I found expired products inside: a pack of Mario Badescu patches that had expired three months ago. The packaging was covered in dust, suggesting it had been sitting in the warehouse for a very long time.

I had read concerning reviews regarding how Niche Beauty handles disputes, and unfortunately, I am now experiencing these issues firsthand. Despite our loyalty and high spending, the lack of communication and poor quality control with 'rewards' are unacceptable. Neither I nor my daughter feel valued as customers, and we are seriously reconsidering whether to continue shopping here.