My complaint was finally resolved - After several useless e-mails and two negative reviews - and actually they sent me the promo gift I was not sent before... Niche-beauty beauty, that's what your cos... See more
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Review summary
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I am in love with Niche Beauty! To start with they deliver your order truly in max 3 working days... they always have a separate "sale"section - in case you want to shop out of a whm!- and, last b... See more
Company replied
I actually love Niche Beauty, and would buy more for it if only they stock my other favourite brand: Act and Acre!
All in all the experience is good, but delivery times should be definitely improved.
Company replied
Company details
Written by the company
NICHE BEAUTY is an online portal founded in Hamburg, Germany and we are dedicated to offer our customers exclusively, exciting and luxurious cosmetic brands from all over the world. Our niche brands were previously known only to insiders and are now available to all of our customers at https://www.niche-beauty.com/en-de/.
Contact info
Spitalerstraße 9, 20095 , Hamburg, Germany
- +49 (0)40 607 72 58 0
- customercare@niche-beauty.com
- niche-beauty.com
3.9
Great
3K reviews
Asks customers to review
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From amazing products
From amazing products, great packing and fast delivery, top notch service.
8 June 2026
Reply from NICHE-BEAUTY.COM
Thank you very much for your trust and positive review. We are pleased that you are satisfied with our services and products.
Your feedback is important to us and we are committed to meeting your expectations in the future.
We look forward to many more positive experiences with you. Your Niche-Beauty.com Team.
Reply from NICHE-BEAUTY.COM
Thank you very much for your trust and positive review. We are pleased that you are satisfied with our services and products.
Your feedback is important to us and we are committed to meeting your expectations in the future.
We look forward to many more positive experiences with you. Your Niche-Beauty.com Team.
Reliable web shop with great products and awesome membership perks
Good customer service, quick delivery and a really nice selection of products. The website is very easy to navigate and the membership deals they offer are very nice. Highly recommend.
6 June 2026
Reply from NICHE-BEAUTY.COM
Thank you very much for your trust and positive review. We are pleased that you are satisfied with our services and products.
Your feedback is important to us and we are committed to meeting your expectations in the future.
We look forward to many more positive experiences with you. Your Niche-Beauty.com Team.
Have been a customer for many years and…
Have been a customer for many years and had good experiences. Great range, good packaging, nice promos. Even if an issue did occur, it was solved properly. For that reason I was negatively surprised with my last order. I received an item that was another version of what was shown on the website. Ironically the response from customer service was that “the images on the website are for reference only”. It’s not even the incorrect version that bothered me. It’s the tone of voice of customer service. No “apologies” or acknowledgment for the disappointment, just “if you are not satisfied with the item, you can download the returns label from the website”.
Update: customer service reached out with apologies and offered a good solution. Adjusted two stars to four stars.
28 May 2026
Unprompted review
Reply from NICHE-BEAUTY.COM
Thank you very much for your trust and positive review. We are pleased that you are satisfied with our services and products.
Your feedback is important to us and we are committed to meeting your expectations in the future.
We look forward to many more positive experiences with you. Your Niche-Beauty.com Team.
Reply from NICHE-BEAUTY.COM
Thank you very much for your trust and positive review. We are pleased that you are satisfied with our services and products.
Your feedback is important to us and we are committed to meeting your expectations in the future.
We look forward to many more positive experiences with you. Your Niche-Beauty.com Team.
Wonderful!
3 June 2026
Reply from NICHE-BEAUTY.COM
Thank you very much for your trust and positive review. We are pleased that you are satisfied with our services and products.
Your feedback is important to us and we are committed to meeting your expectations in the future.
We look forward to many more positive experiences with you. Your Niche-Beauty.com Team.
Highest recommendations
Beautiful website. Nice range of products. Free shipping when you buy for a reasonable amount and free returns. My only complaint is that delivery time is quite long. Of course I am impatient when waiting for my new nice niche products :)
23 May 2026
Reply from NICHE-BEAUTY.COM
Thank you very much for your trust and positive review. We are pleased that you are satisfied with our services and products.
Your feedback is important to us and we are committed to meeting your expectations in the future.
We look forward to many more positive experiences with you. Your Niche-Beauty.com Team.
All in all the experience is good
All in all the experience is good, but delivery times should be definitely improved.
22 May 2026
Reply from NICHE-BEAUTY.COM
Thank you very much for your trust and positive review. We are pleased that you are satisfied with our services and products.
Your feedback is important to us and we are committed to meeting your expectations in the future.
We look forward to many more positive experiences with you. Your Niche-Beauty.com Team.
The best beauty site
The best beauty site! Best range of products, best prices, and excellent customer service. Every order has been perfect. I wouldn’t shop anywhere else for my beauty products!
18 May 2026
Reply from NICHE-BEAUTY.COM
Thank you very much for your trust and positive review. We are pleased that you are satisfied with our services and products.
Your feedback is important to us and we are committed to meeting your expectations in the future.
We look forward to many more positive experiences with you. Your Niche-Beauty.com Team.
Reply from NICHE-BEAUTY.COM
Thank you very much for your trust and positive review. We are pleased that you are satisfied with our services and products.
Your feedback is important to us and we are committed to meeting your expectations in the future.
We look forward to many more positive experiences with you. Your Niche-Beauty.com Team.
A lot of choice in exclusive brands
16 May 2026
Reply from NICHE-BEAUTY.COM
Thank you very much for your trust and positive review. We are pleased that you are satisfied with our services and products.
Your feedback is important to us and we are committed to meeting your expectations in the future.
We look forward to many more positive experiences with you. Your Niche-Beauty.com Team.
My first shopping experience has been…
My first shopping experience has been simply great. The parcel arrived perfect and in a timely manner with DHL. The welcome present was awesome!
18 May 2026
Unprompted review
Reply from NICHE-BEAUTY.COM
Thank you very much for your trust and positive review. We are pleased that you are satisfied with our services and products.
Your feedback is important to us and we are committed to meeting your expectations in the future.
We look forward to many more positive experiences with you. Your Niche-Beauty.com Team.
Haven't received order yet and you want a review?
You sent me an email to review my first order...I still haven't received it🤷🏻🤷🏻🤷🏻. strange way to wheel in your customer
I hope you understand I'm not happy with these kind of email...I'd rather receive info on the delivery then to toot your horn
14 May 2026
Reply from NICHE-BEAUTY.COM
Dear Customer,
We apologize for the confusion and understand your frustration regarding the review request email.
Your order, placed on 14.05.2026, was shipped on 15.05.2026 and successfully delivered on 20.05.2026.
We are very sorry if you did not receive the tracking information in time, and we completely understand how this could have caused inconvenience.
Thank you for your feedback — it helps us improve our communication and customer experience moving forward.
Kind regards,
Your Niche-Beauty Team
returns made difficult
I do like Niche beauty and have ordered from them many times. They are reliable and shipping is quick. My own gripe is that they make it difficult to return items when you check out as a guest. The process is not streamlined for this. Since i almost never return beauty items, this isn't a big deal, but recently I decided after clicking buy that I wanted a different skin tint color instead. Item was still sealed as I already decided before I received the delivery that I should get a different color. Anyhow, I found the process very difficult and annoying so I ended up just keeping the color that I didn't want and having to order a new one. So a word of warning to those who are checking out as "guest" and not logged into an account when purchasing....you might find the return process more difficult than usual.
17 May 2026
Unprompted review
Reply from NICHE-BEAUTY.COM
Thank you very much for your trust and positive review. We are pleased that you are satisfied with our services and products.
Your feedback is important to us and we are committed to meeting your expectations in the future.
We look forward to many more positive experiences with you. Your Niche-Beauty.com Team.
It took them a week to ship my order…
It took them a week to ship my order after I paid for it — unbelievable. I would never have placed my order if I had known about it! Also, I never received any confirmation emails or updates about my order being delayed, etc. — n o t h i n g.
(At this point, I just hope the order actually arrives.)
Update: received my order, got a wrong product, trying to exchange it, but the customer support is not replying.
11 May 2026
Unprompted review
Reply from NICHE-BEAUTY.COM
Dear Customer,
Thank you for your review and sorry for the inconvenience.
We already resolved the first issue via e-mail. Regarding the incorrect item received, we have not received a new message from this e-mail address about the matter.
To help resolve this as quickly as possible, we have now sent you another e-mail with the details of your order so you can cross-check the items received and get back to us with the necessary information for a replacement.
We appreciate your patience and look forward to resolving this for you.
Your Niche-Beauty Team
Unresolved issue for almost a month
I used to be a very loyal customer of Niche Beauty and have been purchasing from them for several years. In terms of product assortment and quality, I have always been very satisfied and had no complaints.
However, my most recent order (GE11932498554NL) was extremely disappointing.
My issue has been ongoing for almost a month, and during this time I have been contacted by four different customer service representatives. Unfortunately, none of them have provided a clear or appropriate resolution to the problem.
An item from my order was missing , as well as an incomplete promotional box that did not contain all the advertised items (byredo blanche perfume). Despite multiple attempts to resolve this directly with customer service, I was only offered a 15% discount code, which does not address the actual issue of undelivered goods.
Repeated “under investigation” updates without a final solution have made the process unnecessarily long and frustrating.
I am very disappointed, as this is not the level of service I previously associated with this company.
My issue still unresolved, i received the 15% voucher, which I didn’t wanted and my cases just closed.
16 May 2026
Unprompted review
Reply from NICHE-BEAUTY.COM
Dear Customer,
Thank you for your feedback and for being a loyal customer over the years. We are very sorry to hear about your recent experience and understand your disappointment regarding the missing item and the incomplete beauty box.
To allow us to properly cross-check your case and confirm whether the matter has already been fully resolved, we kindly ask you to provide us with more details.
Alternatively, you can contact us directly at customercare@niche-beauty.com so our team can review your case again and assist you further as quickly as possible.
We appreciate your patience and hope to restore your confidence in our service.
Kind regards,
Your Niche-Beauty Team
Amazing shopping experience with Niche Beauty!
Niche Beauty has a wide variety of brands which are difficult to get elsewhere. In addition, the ordering and delivery process is fast and seamless with regular shipping updates.
7 May 2026
Unprompted review
Reply from NICHE-BEAUTY.COM
Thank you very much for your trust and positive review. We are pleased that you are satisfied with our services and products.
Your feedback is important to us and we are committed to meeting your expectations in the future.
We look forward to many more positive experiences with you. Your Niche-Beauty.com Team.
I love the quality and the huge…
I love the quality and the huge products offering. And the frequent discounts applied. Top!!
10 May 2026
Reply from NICHE-BEAUTY.COM
Thank you very much for your trust and positive review. We are pleased that you are satisfied with our services and products.
Your feedback is important to us and we are committed to meeting your expectations in the future.
We look forward to many more positive experiences with you. Your Niche-Beauty.com Team.
This was honestly one of the worst…
This was honestly one of the worst customer experiences I have ever had when purchasing niche perfumes.
The company chose the worst possible courier service in the destination country. For an entire week, the courier kept pretending that delivery would take place, sending emails and SMS messages, but no real delivery attempt was ever made.
After several days of this, the parcel was simply left at a pick-up point far away from the original delivery address, in a no-go area of the city. This is completely unacceptable, especially for an expensive niche perfume order.
Customer service has been equally disappointing. I contacted them and asked for assistance, but received no proper response and no meaningful support.
When customers pay a premium price for niche perfumes, they expect a premium service — or at the very least, a reliable delivery process and responsive customer care. Unfortunately, this company failed on both.
13 May 2026
Unprompted review
Reply from NICHE-BEAUTY.COM
Dear Customer
Thank you for taking the time to share your feedback and also for your e-mail communication with us.
We sincerely apologize for the inconvenience and frustration caused by the delivery experience and understand your disappointment, especially for a premium order.
We are glad that we were able to resolve the matter together via e-mail communication. As a gesture of apology for the inconvenience caused, we also provided you with a sorry voucher.
Your feedback is very important to us, and we will continue working to improve both our delivery experience and customer support. Thank you again for your patience and understanding.
Kind regards,
Your Niche-Beauty Team
Highly recommended!
I had a wonderful experience with NICHE-BEAUTY.COM
There was a small issue with my order, but their customer service team handled everything quickly, professionally, and very kindly. Communication was excellent throughout the whole process, and they were exceptionally generous in resolving the situation, which I truly appreciated.
It’s rare to come across such thoughtful customer care nowadays. I’ll definitely be ordering from them again and would happily recommend them to others!😊
13 May 2026
Unprompted review
Reply from NICHE-BEAUTY.COM
Thank you very much for your trust and positive review. We are pleased that you are satisfied with our services and products.
Your feedback is important to us and we are committed to meeting your expectations in the future.
We look forward to many more positive experiences with you. Your Niche-Beauty.com Team.
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