NICCE Reviews 

1,349
TrustScore 2.5 out of 5

2.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Absolutely avoid no customer care ! Never replied to several emails over 2 weeks time the only way to contact is via email which once again you never get a response ! Defiantly a trading standards iss... See more

Rated 3 out of 5 stars

Great clothing at reasonable prices and fairly quick deliveries. However their Customer Service when a problem arises is appalling - after several emails, photos etc of a faulty tee-shirt I gave up a... See more

Company replied

Rated 5 out of 5 stars

I’ve ordered over 20 times from NICCE never had any issues, if I’ve needed to return it’s fast and simple , there customer support reply very fast, shout out to Holly in the customer service team aswe... See more

Company replied

Rated 1 out of 5 stars

They refused to accept y return which didn't fit. Despite the website saying easy returns AND all clothing can be returned on the product page. Awful people to deal with. I sincerely hope the busines... See more

Company details

  1. Streetwear Store
  2. Clothing Store

Information provided by various external sources

Clean, simple, quality contemporary casualwear and streetwear designed in East London. Shop the latest NICCE menswear & womenswear collections. Free delivery on all orders over £50.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 70% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.6

All reviews

(1,349)

35 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Order #395012

Ordered a Hoodie over a month ago and still have not received anything. Emailed them a few times and zero response. Heard a lot of other people have had the same problem. No clue how they are still going.

15 February 2024
Unprompted review
Rated 1 out of 5 stars

POTENTIAL BUYERS.. read all the reviews.. funny how they are all similar!

To think I was a big supporter of this brand...

Awful experience, placed an order on 18th Dec, parcel did not arrive until 3 weeks later. They only sent me 3 of the 6 items. All which were part of a full tracksuit.
I have requested my money back as I no longer want the products - no reply.
I have requested to return the items - no reply
I have sent 2 complaints - no reply.

I will not longer use this brand, therefore if anyone has any suggestions.. please let me know :)

Having a look at the reviews, i am not the only victim!!

A message to all potential buyers.. avoid and choose a brand that actually send the products! If i could give this 0 stars i would!

19 December 2023
Unprompted review
Rated 1 out of 5 stars

Placed my order 2.5 weeks ago

Placed my order 2.5 weeks ago! No delivery information and no response from multiple emails after placing an order for a gift it’s now to late! AVOID AT ALL COSTS! Really disappointed.

28 January 2024
Unprompted review
Rated 1 out of 5 stars

Order #385870

Order #385870
Worse company ever ... do not buy from here!!!
Where is my order I have been waiting since the 2nd of December from when I placed the order. If you cant provide me with the goods I want a full refund. I have also sent emails to your company with zero response this is awful how your taking peoples money that they have work hard for and not giving them a their items or a refund. You have the nerve to send promotional emails to encourage others to buy more but you haven't yet sent out orders from early December. You should be ashamed of your company absolute scam. Will be reporting to trading standards!!

2 December 2023
Unprompted review
Rated 1 out of 5 stars

Worst experience

Order number: #395019
Order has been placed more than 2 weeks ago and still I don’t have any delivery date. In addition, they don’t even reply to my emails.

12 February 2024
Unprompted review
Rated 1 out of 5 stars

Not recommended!!

I placed my order in early December, the ordered arrived and was not even the products I ordered. Having paid a further €15 to return the goods I received an email saying that I would get my refund within 3-5 working days!!! I'm still waiting, it's Feb 10th....sent numerous emails and no response. Disgraceful, terrible customer service, really disappointed. Order #385470

8 December 2023
Unprompted review
Rated 1 out of 5 stars

Items not delivered

Order number: 395065
Items ordered and never been despatched with zero communication. Emails sent with absolutely 0 replies, money obviously been taken. I’ve literally paid £5 for delivery just for no items to come through. I just want my order or atleast my money back so I can buy from somewhere else.!

31 January 2024
Unprompted review
Rated 1 out of 5 stars

Shocking company

Order #391016

I think everyone has given Nicce plenty of time to respond to emails & post on here yet you still do nothing , you will comment on this post to look good & send your fake apologies but still won’t send our items or a refund . 
It’s disgusting how you can continue to take peoples money & not send the goods …… funny how you still have the time to post on Instagram yet you can’t email anyone back at all 🤷‍♀️ , oh & comments are off on insta aswell …. What’s the matter don’t want to hear how bad the company is 🤣 .
I think we should all be standing up to this company & not stop until they do the right thing ! I will be taking you to a small claims court just because I can 🤩 & I think the company needs to learn you can’t treat people this way !

7 February 2024
Unprompted review
Rated 1 out of 5 stars

Status of order unfulfilled #390842

Status of order unfulfilled #390842

shocking still no refund from a £100 order that was never sent on 15.12.24 nearly 2 months and still no refund. all i get is a copy and pasted reply about how they want to improve there services on the 1 star reviews i have left. I WANT MY MONEY BACK.

Please issue the refund and stop giving me the same old paragraph about how you are working through to get refunds sorted its been 2 months!

15 December 2023
Unprompted review
Rated 1 out of 5 stars

Order #394885

Order #394885
Shouldn't even get 1 star , order placed 3 weeks ago , no communication, sent them 3 emails to find out where order is had no response other than a generic email saying they will be in contact (they won't) extremely poor customer service (non existent) give me my money back ‼️‼️‼️

13 January 2024
Unprompted review
Rated 1 out of 5 stars

My order number #385881

My order number #385881. I did order stuff from NICCE on 2nd DECEMBER, still no items or refund received. Everytime I write my review/experience in trustpilot, NICCE reply and promise refund and also offer voucher but matters ends their . They do nothing about it. Today is 6th FEBRUARY I haven't received anything. Soon they see this review, to look good, they will write back with promise of refund and curtsey voucher but then do nothing. I am genuinely fed up of chasing them to refund my money. I think that's what they want. They want customer to give up chasing up them so they can keep customer's money and increase their revenue. I am going to complain in consumer to close this website. I am not the only ine they stole money from, I saw so many people's review on here trying to get their money back.

2 December 2023
Unprompted review
Rated 1 out of 5 stars

Do not buy from this company

Warning - Do not order, no response to any emails you pay for items and still after 2 weeks they do not get dispatched. Had to claim back from bank in the end wish i had checked reviews beforehand!

17 January 2024
Unprompted review
Rated 1 out of 5 stars

Order 391732 not arrived 6 weeks on

Order 391732
Like many other reviews I placed an order on 18th December and have had nothing arrive. Received a generic email on 18th Jan to say they were struggling with technical difficulties but someone would be in touch and not to send emails chasing (so I didn’t) but its now 2 weeks since that email and I’ve had no further communication from them! If you can’t deliver just give me a refund Nicce!

2 February 2024
Unprompted review
Rated 1 out of 5 stars

Order number 389978

I made and paid for an order (389978) on the 13 of December 2023 and only one of the two items I ordered arrived. I have sent several emails and had no response. This was supposed to be a Christmas present for my son. It’s now 7 weeks later and still nothing. Completely unacceptable.

13 December 2023
Unprompted review
Rated 1 out of 5 stars

Ordered and still waiting

Ordered and still waiting! Sent emails and had no response yet the money has been taken from my account! Wish they were as quick to deliver the goods and reply to emails as they are to take the funds! Very very disappointed and will not use ever again!

17 January 2024
Unprompted review
Rated 1 out of 5 stars

takes way too long

takes way too long
i am missing 2 jumpers and it was three weeks before it came. only the bikini came and it was too big so i am returning it. i am expecting money back from this encounter and i‘m still waiting on your first refund from the 11th of december.

25 January 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look