NICCE Reviews 

1,349
TrustScore 2.5 out of 5

2.6

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Rated 1 out of 5 stars

Absolutely avoid no customer care ! Never replied to several emails over 2 weeks time the only way to contact is via email which once again you never get a response ! Defiantly a trading standards iss... See more

Rated 3 out of 5 stars

Great clothing at reasonable prices and fairly quick deliveries. However their Customer Service when a problem arises is appalling - after several emails, photos etc of a faulty tee-shirt I gave up a... See more

Company replied

Rated 5 out of 5 stars

I’ve ordered over 20 times from NICCE never had any issues, if I’ve needed to return it’s fast and simple , there customer support reply very fast, shout out to Holly in the customer service team aswe... See more

Company replied

Rated 1 out of 5 stars

They refused to accept y return which didn't fit. Despite the website saying easy returns AND all clothing can be returned on the product page. Awful people to deal with. I sincerely hope the busines... See more

Company details

  1. Streetwear Store
  2. Clothing Store

Information provided by various external sources

Clean, simple, quality contemporary casualwear and streetwear designed in East London. Shop the latest NICCE menswear & womenswear collections. Free delivery on all orders over £50.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 70% of negative reviews

Typically replies within 2 weeks

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2.6

All reviews

(1,349)

35 reviews in the last 12 months

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Rated 1 out of 5 stars

Scumbag company has taken my money and…

Scumbag company has taken my money and blocked my email. Trying to say I've received my order when it was only partially delivered lated January. It's now April 2024 and still no update and half the order is missing. The app SHOP has it even stated that it was partially delivered but these numbskulls at nicce seem to think they can get away with half orders at full cost. This is by far the most disgusting company I've ever bought from. Reporting them for fraud

6 April 2024
Unprompted review
Rated 1 out of 5 stars

Absolute joke of a company

finally got a reply after weeks of waiting, they offered me a replacement for a damaged item, all I had to do was reply to them saying "Yes", funny enough I can no longer send them emails, I have tried on all 3 of my email accounts and all 3 get this error message when i try to reply! This is an absolute joke of a company!

why is none of my emails sending to nicce now! Guessing they've changed there settings after all the complaints they are getting!

5 April 2024
Unprompted review
Rated 1 out of 5 stars

NICCE order #38368

NICCE order #38368

Ordered goods back in November and have been chasing a refund for 4 months now. No response whatsoever - absolutely terrible company. Please avoid ordering with them to ensure you don't waste your money

23 November 2023
Unprompted review
Rated 1 out of 5 stars

Order #385140

Ordered 5 items in December, only got one. Have tried multiple times to contact them, still no answer.

2 December 2023
Unprompted review
Rated 1 out of 5 stars

I have been trying to sort out a return…

I have been trying to sort out a return which came dammage packege and no return note,its been six days since i herd from you,so tommorow i will be returning the parcle with a letter before the 14 days runs out, i hope this can gets sorted out before the end of the 14 days because i canot aford the lost , thankyou

28 February 2024
Rated 1 out of 5 stars

I am not happy at all I have only…

I am not happy at all I have only received 2 out of my 3 items since mid Jan and not arrived I have emailed and received no response this is awful service and want my money back asap my order number is 394824 please look into as I would love resolution

10 March 2024
Unprompted review
Rated 1 out of 5 stars

Tshirt arrived damaged

Tshirt arrived damaged, I have emailed customer support to ask for an replacement and prepaid label to return the original, no phone number to contact, 5 days later still no reply, terrible service

1 March 2024
Rated 1 out of 5 stars

Refund given after almost 3 months of…

Refund given after almost 3 months of placing an order for several items. I didn't cancel the order, I waited patiently following a recent email explaining the delay. Really rubbish service, I wont bother with this company again.

22 February 2024
Unprompted review
Rated 2 out of 5 stars

Order

Order number: #395210
I emailed them in regards of cancelling an order and it has been 2 weeks and still no response. I sent them another email to send me a returns form as it did not come with one, and still no response, so how can one expect to return a parcel within 14 days, if the company themselves are taking long to respond and resolve an issue. Pretty disappointing, as I buy clothing from this brand often.

20 February 2024
Unprompted review
Rated 1 out of 5 stars

Shocking customer service

Order #394223
My son placed the above order on the 9th Jan for 4 items. Money was taken straight away and nothing arrived in the 5 days the website suggests delivery should take. But as we thought Nicce were a reputable brand didn’t worry about it too much. After 10 days we emailed asking for an update. Somewhat surprisingly from some of the reviews I have now read we actually got a reply. This said there had been logistical issues along with lots of orders hence the delay. The next day half his order arrived. Since then we have emailed again only to receive the generic automated reply. Here we are 42 days after ordering with only half an order, no communication and significantly out of pocket. It’s a shame really as the clothes are great if/when you get them.

It’s May now and still nothing. Downgraded review to 1 star as there is no lower option.
Will not be buying/recommending again. Will go to sports direct and buy off the shelf in future

New update. Thought we would try one last time. Sent a short email yesterday asking for a refund. Had confirmation today they have issued a refund. No apology or explanation but fingers crossed it’ll all be over soon

9 January 2024
Unprompted review
Rated 1 out of 5 stars

#394655

#394655
I made an order well over a month ago and I’m still yet to receive my order. Sent multiple emails and no response.

17 January 2024
Unprompted review
Rated 1 out of 5 stars

Bunch of scammers!

Bunch of scammers!! I placed an order for Xmas for a few items, but the never arrived. Sent them countless emails with no response so had to go through my bank for a refund. Eventually 3 months after the purchase I got an email stating they didn't know what happened bla blah blah & issued me a 15% discount off my next order WHICH I WON'T be using!! The cheeky buggers then tried to denied the claim through my bank!! PLEASE STAY CLEAR OF THESE SCAMMERS!!

15 December 2023
Unprompted review
Rated 1 out of 5 stars

Order not arrived

I have ordered 3 times in a short time. 1 package has not arrived. No response to emails had to do a claim through my bank. Other 2 orders came eventually but delivery was extremely long and I had emailed them about these too with no response.

16 February 2024
Unprompted review

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