Shuttle service was good, 10 min wait for airport pick up and about 8 min late for hotel pick up but it was not an issue. Would like to have seat belts in all their vans as the roads are bumpy and pot... See more
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Review summary
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Based on these reviews
Transportation was on time for pickup and drop off. There was only one option for pickup upon departure which was way earlier than necessary. When our flight was delayed there was no opportunity to ch... See more
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The transfer bus was easy to locate upon arrival at the airport and left for the resort in a timely fashion. There was some confusion on our part when the bus arrived to pick us up from the resort... See more
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Our experience with nexus tours has always been exceptional. They take time and care with all your needs from the time that you step on the bus till you arrive at your destination. Highly recommend an... See more
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Company details
Written by the company
NexusTours is a leading destination management company (DMC) specializing in providing exceptional travel experiences across the Americas and the Caribbean. With over 25 years of industry expertise, we offer a comprehensive range of services, including airport transfers, tours and excursions, and personalized vacation packages. Our commitment to customer satisfaction is reflected in our dedication to delivering high-quality service, ensuring unforgettable experiences for travelers. NexusTours is proud to partner with some of the world’s top travel brands, focusing on innovation, reliability, and operational excellence to create memorable journeys for every guest.
Contact info
Mexico
- nexustours.com
3.8
Great
75K reviews
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Reply from NexusTours
Thank you for taking the time to rate your experience with us. We are thrilled to hear that you enjoyed our services, as our team is dedicated to creating exceptional experiences for all our guests. We truly appreciate your support and look forward to welcoming you back for more memorable adventures with NexusTours!
Alejandro Vazquez – Senior Director of Customer Success. NexusTours
They was great keep up the great work❤️
They was great keep up the great work❤️Carlos hey the best customer service and a big bright smile. Keep up the great work.
11 April 2026
Unprompted review
Reply from NexusTours
We're happy to hear that you had a great experience! We appreciate your kind words regarding the customer service and the positive attitude. Thank you for your feedback!
Reply from NexusTours
We appreciate your positive feedback and are so glad to hear we care about people. Thank you for your support.
Dunns River was the best
Dunns River was the best. Plus we had a very informative guide on the bus and a fantastic driver. Thank you for the great experience.
20 April 2026
Reply from NexusTours
We're happy to hear that you enjoyed Dunns River, the guide, and the driver. Thank you for sharing your experience with us; we appreciate your positive feedback.
Reliable
When I wasn't sure what I was looking for, like a van or a representative, they were easy to find, organized, uniformed, friendly, and lighthearted. The were punctual, informative, and made the effort to make you feel safe and seen.
19 April 2026
Reply from NexusTours
We're so glad to hear that you found our team easy to locate, organized, and friendly. It's wonderful that you felt safe and seen, and that our team was punctual and informative. We appreciate your positive feedback!
Your excursions offered are very…
Your excursions offered are very interesting,
Your representive Josee art thé RIU Bávaro Palace is very nice. Thé guides and staff on thé excursions know Their job provide good entertainment. They are courteous and make ouf lives pleasant.
But thé organisations are failing to follow basic safety rules.the tour ofsurrounding : the bus has no Windows and thé trafic is dangerous.
On the catamaran; no enough life jackets, no safety ramps for boarding the small Beats to get and from Catherina and Seona is lands.
Therés nothing planned to provide shelter when we go trough a rainstorm.
29 March 2026
Reply from NexusTours
We appreciate your feedback on the excursions and the service provided by our representative and guides. We're concerned about your comments regarding safety measures. We will review the transportation, life jacket availability, boarding procedures, and shelter provisions to ensure they meet required standards.
My husband and I thought we’d get a…
My husband and I thought we’d get a private shuttle to and from the resort since we had our 3 young kids with us. We were under the impression that the shuttle was going to be at the airport waiting for us once we arrived but it wasn’t which was very disappointing as we have young kids. The shuttle ended up arriving after waiting 30+ mins thankfully but it was very disappointing that we had to wait for so long.
21 April 2026
Reply from NexusTours
We apologize for the dissatisfaction you experienced with NexusTours. Your comments highlight areas where we need to improve, and we are committed to addressing these issues.
Could you please email me at avazquez@nexustours.com with your booking number and further details about your experience? I will personally look into the matter and ensure that your concerns are addressed promptly.
Thank you for bringing this to our attention. We hope to earn back your trust and have the opportunity to serve you better in the future.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours
The staff were good & well qualified
The staff were good & well qualified, however, the tours we took had several undisclosed added costs which I feel should have been disclosed at the time of booking.
19 April 2026
Reply from NexusTours
We appreciate your feedback. We're glad the staff met your expectations. We're sorry to hear about the undisclosed costs and will review our booking process to ensure transparency in the future.
Timely pick up
The service arrived on time at our hotel and drove us to the airport as expected. I did need to confirm with the company our location, as they emphasized date and time but not location. As we missed connecting with the same company at the airport when we arrived the week prior, confirming the location seemed necessary to ensure success.
17 April 2026
Reply from NexusTours
We appreciate that our service was punctual for your airport transfer. We'll review our confirmation process to ensure location details are clearly communicated. Thank you for your feedback.
I don't leave bad reviews but this time…
I don't leave bad reviews but this time I feel compelled to do so. The bus had literally no suspension. I assume the air ride is defunct and it should not be in service. Unsafe, ridiculously uncomfortable. The driver was rude and abrasive at best even yelling at us as we walked away from the bus at the airport for not tipping. We didn't even have bags that he had to handle. Should have paid the hundred bucks for a cab.
19 April 2026
Reply from NexusTours
Thank you for sharing your feedback with us. We are deeply sorry for the issues you faced during your NexusTours experience. This is not the level of service we aim to provide, and we are committed to making things right.
Please reach out to me at avazquez@nexustours.com with your booking details and any additional information. I will investigate the matter and get back to you with a solution.
We appreciate your feedback and hope to have the chance to provide you with a better experience in the future.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Well-organized transfers
Well-organized transfers. Rep friendly and on site every day of our stay.
20 April 2026
Reply from NexusTours
We're glad you found our transfers well-organized and our representative helpful during your stay. Thank you for your positive feedback; we appreciate it!
Reply from NexusTours
We're so glad to hear that our drivers were kind and polite! We appreciate your positive feedback and high rating.
The rep was easy to find on arrival at…
The rep was easy to find on arrival at the airport. Very helpful with luggage.
21 April 2026
Reply from NexusTours
We're happy to hear that our representative was easy to locate upon your arrival at the airport and that they were helpful with your luggage! Thank you.
Excellant resort with lots of…
Excellant resort with lots of restaurants and coice of pools
20 April 2026
Reply from NexusTours
We're happy you enjoyed our resort's many restaurants and pool options. Thank you for your positive feedback; we appreciate your time!
Somewhat disorganized upon arrival in…
Somewhat disorganized upon arrival in Mexico. Had to taxi to airport on departure as no transport arrived to take us. As a result was a real rush to at airport.
9 April 2026
Reply from NexusTours
We are truly sorry to hear about your recent experience with NexusTours. We strive to provide exceptional service, and it’s clear we fell short in your case. Your feedback helps us improve, and we take it very seriously.
To help us resolve this, please email me at avazquez@nexustours.com with your booking number and more details about what went wrong. I will personally ensure that your concerns are addressed.
Thank you for your patience and understanding as we work to improve our services.
Alejandro Vazquez – Senior Director of Customer Success
Excellent excursion
My husband and I travelled to Aruba to celebrate our retirements. We took the UTV excursion with Rich as our guide. He was very knowledgeable about the area and eager to share. The UTVs were awesome! We all definitely put them to the test! Climbing up the rocks and driving through the dust storm was a blast! You will definitely need sunscreen and a face mask or bandana to cover your mouth and nose. I would also suggest some kind of eye protection such as goggles for those wearing contacts. Don’t hesitate to book this excursion! I would definitely recommend it!
16 April 2026
Reply from NexusTours
We're happy you celebrated your retirements with us in Aruba! It's great to hear that you enjoyed the UTV excursion and that our guide shared their knowledge of the area. We appreciate you recommending the protective gear and are glad you had a blast! Thanks for your recommendation!
We had a few requests that were taken…
We had a few requests that were taken care quickly.
We were here in October 2025 during the hurricane and we want to commend the staff for all their care and hard work to keep things going and reassuring us. We just love this place so we booked for this time. We are glad we did. Just an awesome resort and staff.
21 April 2026
Reply from NexusTours
We're happy to hear that our staff quickly addressed your requests. We appreciate your kind words regarding our team's efforts during the hurricane. We are so glad you enjoyed your stay at our resort!
The staff was fantastic
The staff was fantastic, friendly and always there to help. Location was beautiful.
But the food gave us a negative experience. It was poor at the best. Advertising culinary experiences from all over the world his far fetched.
Food safety is also an issue, roaches are roaming the omelette station, check under the microwave, that seems to be there home.
I am a Swiss trained chef and I have worked all-inclusive resorts in the Caribbean, I know the challenges with qualified staff. But this was the worst food we have experienced in 11 trips to Mexico
21 April 2026
Reply from NexusTours
We appreciate your feedback and are happy you enjoyed our staff and location. We're concerned to hear about your food experience and the issues you encountered. We'll address your comments regarding food quality and safety with our team. Thank you for bringing this to our attention.
Reply from NexusTours
We appreciate your 5-star rating! We are so happy to hear that you found our service good and the driver friendly. Thank you!
Great driver
21 April 2026
Reply from NexusTours
We greatly appreciate your positive feedback! It’s fantastic to hear that you enjoyed your trip with NexusTours. Your kind words motivate us to continue delivering exceptional experiences to all our guests.
We can’t wait to have you travel with us again soon!
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
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