Shuttle service was good, 10 min wait for airport pick up and about 8 min late for hotel pick up but it was not an issue. Would like to have seat belts in all their vans as the roads are bumpy and pot... See more
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Transportation was on time for pickup and drop off. There was only one option for pickup upon departure which was way earlier than necessary. When our flight was delayed there was no opportunity to ch... See more
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The transfer bus was easy to locate upon arrival at the airport and left for the resort in a timely fashion. There was some confusion on our part when the bus arrived to pick us up from the resort... See more
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Our experience with nexus tours has always been exceptional. They take time and care with all your needs from the time that you step on the bus till you arrive at your destination. Highly recommend an... See more
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Company details
Written by the company
NexusTours is a leading destination management company (DMC) specializing in providing exceptional travel experiences across the Americas and the Caribbean. With over 25 years of industry expertise, we offer a comprehensive range of services, including airport transfers, tours and excursions, and personalized vacation packages. Our commitment to customer satisfaction is reflected in our dedication to delivering high-quality service, ensuring unforgettable experiences for travelers. NexusTours is proud to partner with some of the world’s top travel brands, focusing on innovation, reliability, and operational excellence to create memorable journeys for every guest.
Contact info
Mexico
- nexustours.com
3.8
Great
75K reviews
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Reply from NexusTours
Thank you for your kind feedback. We’re very pleased to hear that you enjoyed the experience and that the MC was able to energize the crowd, as well as that our crew made a positive impression with their friendly service.
We truly appreciate you taking the time to share your comments.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Punta Cana snorkel trip
Thus was advertised as a snorkeling trip but the snorkel portion was 20 minutes the remainder was parked in the water at an open party spot with about 50 other boats. The music on the boat was excessively loud. The staff were friendly and helpful and I felt safe but the trip was not advertised to what the outcome was.
11 March 2026
Reply from NexusTours
Thank you for sharing your feedback. We regret that the experience did not align with your expectations, particularly regarding the duration of the snorkeling activity and the overall nature of the excursion.
We understand how disappointing it can be when a tour does not reflect what was advertised, especially when key elements such as snorkeling time are more limited than anticipated. Your comments regarding the environment and noise levels are also appreciated, as these factors significantly impact the overall enjoyment of the experience.
At the same time, we’re glad to hear that you found the staff to be friendly and that you felt safe throughout the excursion.
Your feedback is valuable and highlights important areas where greater clarity and consistency are needed.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Yair is so wonderful !
Yair is so wonderful! He and Stefano really recommended wonderful tours based on our very specific needs! Our family has mixed ages and we wanted something exciting and fun for everyone. They made the booking process easy( and fun). We booked several excursions. They are so charming , intelligent and a pleasure to speak with. I would reccomend them to anyone. They really made our trip! We had a fun, safe, exciting and accessible time. It made our holiday!
19 April 2026
Reply from NexusTours
Thank you so much for your wonderful feedback. We’re delighted to hear that Yair and Stefano were able to assist you in selecting excursions that suited your family’s needs and helped create such a positive experience for everyone.
It’s especially great to know that the booking process felt easy and enjoyable, and that the tours contributed to a fun, safe, and memorable holiday for your family. We truly value comments like yours, as they reflect the effort our team puts into personalizing each experience.
We will make sure your kind words are shared with them.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Positives and some negatives
Some of the information we received was not correct for the Rythms of the Night show. Our dinner was rushed, as we seemed to arrive late. We paid the top tier price and did have priority boarding, but heading back our party of 4 had to sit seperately. Leaving the theatre at the end of the show was slow, hot and dusty. Too many people being funneled through a very small trail to the boat. The show itself was spectacular. Lots of hard work and practice for the performers. This part was excellent! The props and costumes looked top notch! I would not pay for the top tier again or have the dinner. It was not worth it.
16 April 2026
Reply from NexusTours
Thank you for taking the time to share your detailed feedback. We regret that certain aspects of the experience did not meet your expectations, particularly regarding the accuracy of the information provided, the timing of your dinner, and the return arrangements.
We understand how disappointing it must have been to feel rushed during dinner and later be seated separately despite having selected a top-tier experience. Additionally, your comments about the conditions when exiting the venue and boarding the boat are important, as comfort and organization should be consistently maintained throughout the entire experience.
At the same time, we truly appreciate your recognition of the show itself and the performers. It’s great to know that their talent, dedication, and production quality made a positive impression.
Your feedback provides valuable insight into areas where the experience can be better aligned with expectations.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Didn’t give us any info on how to find…
Didn’t give us any info on how to find out about pick up or drop off times. Driver wasn’t sure what gate at airport (neither were we…not on ticket info). Didn’t know about how to find out about delays etc. no Sunwing rep available - supposed to be on hotel site at 9am…wasn’t there we gave up after an hour of waiting
20 April 2026
Reply from NexusTours
Thank you for sharing your experience. We regret the lack of clear and timely information regarding your pick-up and drop-off details, as well as the confusion at the airport. Situations like these can be especially stressful when clear guidance is needed, and we understand how frustrating this must have been.
We also acknowledge your comments regarding the absence of on-site assistance at the scheduled time. Not having access to a representative when expected, along with limited information about delays or procedures, does not reflect the level of organization and support we aim to provide.
Your feedback highlights important gaps in communication and service coordination, and we appreciate you bringing this to our attention.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Driver was timely and friendly.
20 April 2026
Reply from NexusTours
Thank you for your feedback. We’re pleased to hear that your driver was timely and friendly, as punctuality and courteous service are important parts of the experience we aim to deliver.
We appreciate you taking the time to share your comments.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Reply from NexusTours
Thank you for your feedback. We’re glad to hear that overall your experience was good.
We regret that the food did not meet your expectations. We understand that dining is an important part of the overall experience, and your comment has been noted as an area where improvements can make a meaningful difference.
We appreciate you taking the time to share your thoughts with us.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Reply from NexusTours
Thank you for taking the time to share your feedback. We’re pleased to hear you had a good experience, and we truly appreciate your kind words.
Your satisfaction is important to us, and we hope to have the opportunity to welcome you again in the future.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
The staff were great
The staff were great. Minus the woman who fell on the cataraman. Being picked up at 0600 then returning to resort at 2130 made it an extremely long day. I wish there was more time on the beaches and less time at stops. It wasn't enough time for it all. Snorkeling was rough waters and not clear water to see much of anything.
20 April 2026
Reply from NexusTours
Thank you for taking the time to share your experience. We’re glad to hear you found the staff to be great, as our team works hard to provide attentive and supportive service throughout the day.
At the same time, we regret that certain aspects of the excursion did not meet your expectations, particularly the length of the day, the distribution of time at each stop, and the snorkeling conditions. We understand how a very long schedule combined with limited time at key locations can affect overall enjoyment.
We also take note of your comments regarding the conditions during snorkeling, as visibility and sea state are important factors in delivering the experience as described.
Your feedback is appreciated and helps us better understand where adjustments may be needed in the flow and balance of the itinerary.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Transfer to a from the airport was…timely
Transfer to a from the airport was quick and easy. Time for pickup at hotel and drive were right on time. Drive was pleasant in a clean comfortable ride.
Bokking process was easy and the service staff was professional and helpful.
21 April 2026
Reply from NexusTours
Thank you for your kind feedback. We’re very pleased to hear that your airport transfers were smooth and punctual, and that you found the vehicle comfortable and well maintained.
We’re also glad the booking process was easy and that our service team was able to assist you in a professional and helpful manner. Providing a seamless experience from start to finish is exactly what we aim for.
We truly appreciate you taking the time to share your comments.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Reply from NexusTours
Thank you for your feedback. We’re glad to hear you found our drivers friendly, as providing courteous and welcoming service is an important part of the experience we strive to deliver.
We appreciate you taking the time to share your comments.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Bus was easily identified and the rep
Bus was easily identified and the rep. Gave us all the info we needed
15 April 2026
Reply from NexusTours
Thank you for your feedback. We’re pleased to hear that the transportation was easy to identify and that our representative provided you with all the necessary information.
We appreciate you taking the time to share your experience.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Great experience on a glass bottom boat!
21 April 2026
Reply from NexusTours
Thank you for your feedback. We’re delighted to hear you had a great experience on the glass bottom boat and that you enjoyed the excursion.
We truly appreciate you taking the time to share your comments.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Busses are on time and drivers are…
Busses are on time and drivers are helpful and knowledgeable.
21 April 2026
Reply from NexusTours
Thank you for your feedback. We’re pleased to hear that the buses were punctual and that our drivers were helpful and knowledgeable throughout your experience.
We truly appreciate you taking the time to share your comments.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Reply from NexusTours
Thank you for your feedback. We’re very pleased to hear that everything was great and that you had a positive experience.
We truly appreciate you taking the time to share your comments.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
The best
On time, great comfortable buses and courteous staff. Could ask for no better.
21 April 2026
Reply from NexusTours
Thank you for your feedback. We’re very pleased to hear that your experience was punctual, comfortable, and supported by courteous staff. It’s great to know everything met your expectations.
We truly appreciate you taking the time to share your comments.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Transfer was not only late picking up…
Transfer was not only late picking up from resort but there was not enough room for all guests. At least 4 vans were sent to pick up guests flying home to Edmonton. The tour representative made my party of three (including a minor) separate! I was absolutely beyond upset that this would happen in a foreign country. So I myself had to ride in a van leaving behind my husband and son who supposedly would be riding in the next one. When it arrived for them, there were once again not enough seats as the van was too full of luggage. The driver moved so my son could sit but made him climb over people and suitcases to get to the seat. He’s 12 and tall for his age so this was not easy. My husband was forced to sit in another row and upon travel suitcases fell on my son several times. Thank goodness we found each other at the airport but I will NEVER book a holiday ever again with any company who uses Nexus. The disregard for safety, especially that of children’s is rooted in much to ever risk again. Other families travelling on the same flight were also shocked by this and advised they would not be booking themselves.
17 April 2026
Reply from NexusTours
Thank you for taking the time to share such a detailed account of your experience. What you describe regarding the delay, the vehicle capacity, and especially the separation of your family—particularly involving a minor—is deeply concerning and not reflective of the standards we aim to provide.
We fully understand how distressing it must have been to be separated in those circumstances, as well as the discomfort and safety concerns during the transfer. Situations involving insufficient seating, luggage management, and passenger safety—especially for children—should always be handled with the utmost care and professionalism.
Your feedback highlights serious gaps in service execution that should not occur, and we sincerely regret the impact this had on your journey home. We also recognize the added frustration of experiencing this in an unfamiliar environment.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
On time as usual
16 April 2026
Reply from NexusTours
Thank you for your feedback. We’re pleased to hear that the service was once again on time, as consistency and reliability are key priorities for us.
We appreciate you taking the time to share your comments.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Reply from NexusTours
Thank you for your feedback. We’re glad to hear you enjoyed a comfortable ride and that the bus met your expectations. It’s also great to know our drivers made a positive impression with their service.
We truly appreciate you taking the time to share your comments.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Reply from NexusTours
Thank you for your feedback. We’re very happy to hear you had a great experience and that you’re considering coming back again—that’s exactly the kind of impression we aim to leave.
We truly appreciate you taking the time to share your comments.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
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