It doesn’t matter who Nextt hires there is something wrong and can never seem to fix the poor management and lack of communication with both staff and clients.Scheduling: Issues with inconsistent rost... See more
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Based on the last 6 months, and I have been with Nextt for almost 8 years now, their services toward long-standing clients is garbage. Not only do support workers show up late or not at all, some are... See more
Company replied
In the Sydney branch both Monique and Indra are professional. We are blessed to have 2 wonderful leaders who are respectful of both the clients and staff. In return we appreciate there leadership I f... See more
I have worked with Casey at Nexxt Suppirtung my sister for nearly 2 yrs , all of her support workers are kind ,Courteous, Caring group of ladies who are all very skilled at what they do everyday, .... See more
Company details
About nextt.com.au
Written by the company
Since 2005, Nextt has been a trusted provider of disability and mental health support services, working alongside individuals to help them achieve their goals. Our dedicated team of over 1,300 employees serves more than 700 clients across Australia.
Nextt is known for its experience supporting people with complex behaviours, communication differences, and high physical support requirements. We're registered to provide services under government funding bodies like NDIS, icare, LSA, TAC, and NISSQ.
We're in NSW - Sydney, Terrigal to Newcastle, Forster to Coffs Harbour to Grafton. In Qld including Brisbane and Toowoomba. In Adelaide. And across Victoria in Melbourne, Ballarat and Geelong.
Contact info
Level 4, Suite 402, 70 Riley Street, 2010, Darlinghurst, Australia
- 1300 369 568
- support@nextt.com.au
- nextt.com.au
Replied to 66% of negative reviews
Typically replies within 1 month
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NEXTT
Its been hard with the lock-down in Victoria,due to the Coronavirus (covid-19). Looking after my mental heath has been challenging ,but with my worker from Nextt who has been my only visitor to come to my home .
Has been my life saver right thou all of this with his humour, sensitive and caring ways with me.
Also when I needed help with getting some face masks ,my coordinator from Nextt organize that and had them drop to my house.
i
My son’s support
Dealing with nextt has always been pleasant. The staff are caring and listen to any concerns you may have about the care you’re receiving. The support worker through nextt is wonderful and in it because they’re passionate about helping others not just a job.
You have done nothing for me for a year and a half nothing what so ever
Do you have done nothing for me for one year and a half nothing what so ever I asked you to do things you said you would send me an email about food you have done this not nothing you say you actually do I don’t need you and your company
My son is so happy at his day service
My son is so happy at his day service, always happy and smiling. I can’t ask for anything but that. Reliable and caring, always happy with their service.
I have had nothing but great dealings…
I have had nothing but great dealings with Next. My case co-Ordinator Bernadette has been doing a wonderful job
Big thank you to Kim G
Big thank you to Kim G, attentive and amazing with her knowledge and advise.. Her support is welcomed and much appreciated.
Cancel c,Kent data base no longer…
Cancel c,Kent data base no longer required to receive emails
I like how I can pan over the video
Sarah always does her best to…
Sarah always does her best to accomodate my needs thanks

Reply from nextt.com.au
Poor experience with Nextt
Poor experience with Nextt. Unclear communication between the multiple stakeholders at Nextt and I have not felt supported throughout the process. The situation has not been made any easier with Nextt’s involvement
Thank you very much for your kind…
Thank you very much for your kind efforts with us.
I have no complaints in respect to the…
I have no complaints in respect to the quality of service. Simply EXCELLENT. Communication is highly professional which is so important in a field such as this.
Incompetence
Kept promising service delivery, delivered zero. Kept handing to another person who was shocked the last person delivered zero, and that person also delivered zero. Very unimpressed. Over a long time period. Incompetent.
Nextt has been very helpful and the…
Nextt has been very helpful and the staff is very friendly and kind
Everything is going well with Samuel
Everything is going well with Samuel. He's enjoying spending time with his support worker Brad. He is a very nice young man who tries to encourage Sam to try different activities when they go out together.
good services and happy
The company is great
The company is great. However, when a roster has been altered I was never updated of the change. Shortage on staff recruitment but would occasionally have some shifts covered.
Great care given, supported by very good management support
My mother has full time care at home due to having a very serious accident. All the staff care for her very well.
If any problems do arise, the manager we deal with is very caring, ethical and is always prepared to listen and sort out any problems that may occur.
I would highly recommend Nextt care.
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