898 total
I hired Sofia when we moved to Brisbane and so glad I did. Sofia is kind, caring and has a beautiful personality. I highly recommend Sofia as she is extremely helpful.
Date of experience: 13 July 2024
Reply from Hireup
Hello, thanks for writing this lovely review. We're so glad that you found Sofia; she sounds like a fantastic support worker! If there's anything we can do to support you, please just get in touch. Best wishes!
I love working with people and helping them to have a better life I and really enjoying the work iv been doing can’t wait to pick up more shifts
Date of experience: 11 July 2024
Reply from Hireup
Hi Dominique, it's so lovely to hear how much you enjoy being a support worker! If there's anything we can do to support you, please just get in touch. All the best!
Having such a reliable driver to take my son to outside activities is wonderful. It has given him an outlet which has helped him immensely. Sheng is always punctual, polite, concerned for his comfort and very efficient, giving no cause for concern. I am very grateful for his service.
Date of experience: 30 June 2024
Reply from Hireup
Cheryl, this is wonderful to hear! We're so glad to hear that you're enjoying Hireup and that you’ve found Sheng; he sounds like a great support worker. If there's anything we can do to further support your son or you, please just get in touch.
All the best, Kate.
always professional easy to manage bookings and good clients to work with.
Date of experience: 14 July 2024
Reply from Hireup
Hi Craig, we're so glad that you've found our platform easy to use and that you have connected with great clients. If there's anything we can do to further support you, please get in touch. All the best!
Sarah Carswell (Business Development Manager)
What an incredible lady and asset to this organization.
She is kind, caring, supportive, efficient, always goes the extra mile, extremely organized. She has made my transition as a client to this organization very easy. She has outstanding communication skills, loads of follow ups and keeps me well informed. She is a great team player and I feel very honored and privileged to have her support me. Congratulations Sarah on a job well done. Kerry G
Date of experience: 25 June 2024
Reply from Hireup
Hi Kerry, thanks so much for this lovely feedback! We're so glad that Sarah was able to make your transition onto Hireup easy. We'll be sure to pass your feedback onto Sarah, she'll be so pleased. If there’s anything we can do to further support you, please just get in touch.
All the best, Kate.
To be honest, the platform is so easy to use. It’s good to connect a clients especially those that you know already and that you support regularly the team Hireup make everything simple and very user friendly. Training is great that is provided digitally as well.
Overall I feel my experience with Hire up is a positive and good experience.
Date of experience: 26 June 2024
Reply from Hireup
Christian, thanks for your review! It's great to hear that you're finding our platform and training easy to navigate. If there's anything we can do to further support you, please just get in touch.
Best wishes, Kate.
Excellent place to work, good pay rate and very easy to work and get paid procedure. Once you started working you will get shifts from the providers through Hireup. Very friendly and supportive staff as well
Date of experience: 01 July 2024
Reply from Hireup
Hi Thushari, this is wonderful to hear! We're so glad to learn that you're having a great Hireup experience. If there's anything we can do to further support you, please just get in touch.
All the best, Kate.
I am so thankful to have the opportunity to support a young lady and a child to manage to have a healthier living not only the elderly
as I usually went through,flexibility is what I need at this point of my life and always someone pick up my phone call whenever I need help which is excellent, much appreciated!!
Date of experience: 24 June 2024
Reply from Hireup
Hi Waraporn, thanks so much for this feedback! We're so glad to hear you're having a great Hireup experience. If there's anything we can do to further support you, please just get in touch.
All the best, Kate.
My first experience with Hire up admin person was excellent as she helped me through registration and ensured I was comfortable with the app. Secondly carer Gene went out of the way during meet and greet to help me with my bookings.Gene is very friendly helpful and punctual and keeps me posted about the times he drops Kunal to the community or when he reaches to pick him up.I can trust him to care for my son
Date of experience: 06 June 2024
Reply from Hireup
Malini, this is wonderful to hear! Thank you for telling us about your experiences. We're so glad to hear that you're enjoying Hireup and that you’ve found Gene; he sounds like a great support worker. If there's anything we can do to further support you, please just get in touch. All the best, Kate.
Alway accomodating
Great staff in house
I really enjoying dealing with Hire Up
Wouldn’t go anywhere else 😊
Date of experience: 28 June 2024
Bianca was wonderful in taking Dion out into the community, supporting him with travel, purchase of tickets & food & epilepsy medication given. Dion has complex needs and she is wonderful in caring for him.
Highly recommend Bianca to anybody!
Date of experience: 16 June 2024
Reply from Hireup
Hey Helen, thanks for the lovely review. It’s great to hear that you’ve found Bianca; she sounds like a fantastic support worker. If there's anything we can do to further support you or Dion, please just get in touch. All the best, Kate.
Hireup might be great for the workers but is a terrible experience for disabled clients.
It used to be OK but has gone downhill fast in terms of quality of staff and finding workers that will actually stick around. In my experience over 18 months workers are only on the platform for for a short while until they finish studying or they retire or move or something. Then the process starts all over again.
It's exhausting and depressing to have to keep trying to find new people.
I'm often left without support for weeks.
Would not recommend.
Date of experience: 23 May 2024
Reply from Hireup
Hello, thanks for sharing your feedback with us. We’re sorry to hear that you’ve not had a great experience in finding long-term workers. We’d love to understand more about your experience and how we can better support you. If you’d like to reach out to us on (02) 9113 5933 or at hello@hireup.com.au, we’d be happy to discuss this further with you. Thanks so much again for reaching out.
Best wishes, Kate
Great staff to work with so far. But some people are not responding when they have read the messages which is annoying and stressful when your needing supports
Date of experience: 15 June 2024
Reply from Hireup
Hello, thanks for sharing your feedback with us. We’re pleased to hear that you’ve found some great workers through Hireup. We’re also really sorry to hear you haven’t been getting replies from messages. If you’d like to contact our team on (02) 9113 5933 or at hello@hireup.com.au, we’d be more than happy to receive further feedback about this. Thanks so much again for reaching out.
Best wishes, Kate
I like the reminder note a day before my shift
But I would still like a ID lanyard I know we have a ID on our profile but when working in my clients apparent s I don’t carry my phone you know when putting out rubbish or collecting mail or parking. I get stopped by other residents who are you how did you get in so I would love an ID Lanyard please
Date of experience: 30 October 2023
Reply from Hireup
Hi Marina,
Thanks for taking the time to leave us a great review. Unfortunately we are unable to provide physical lanyards at this time- so I would encourage you to keep your digital ID on your phone with you at all times. Alternatively, you may like to screenshot this, and print out a copy to carry with you physically.
I hope that helps.
Warm regards,
Lowri
I have tried other agencies, but this one is so thorough and helpful. So far I am very happy with the carer provided and the general admin procedures.
I highly recommend this agency .
Date of experience: 05 May 2024
Reply from Hireup
Thanks so much for the lovely review, Michelle! We're so glad to hear that you're having a great Hireup experience and that you’ve found a great support worker. If there's anything we can do to further support you, please just get in touch.
All the best, Kate.
I like the fact hire up actually contacts us support workers and also help !! Can't say that about other companies . Yes some pay more but the support isn't there . So well done hire up !!
Date of experience: 29 April 2024
Reply from Hireup
Hi Tabea, thanks for leaving this lovely review! We appreciate it and are so glad to hear that you’re having a great experience with us. Please don’t hesitate to reach out if there’s anything our team can do.
All the best,
Kate
Hireup has an easy process to sign up, profile the customer and choose the service you need. I like the way they call up and make sure you understand the process so you can make the overall experience of getting help as painless as possible. I am happy with Hireup
and would recommend them.
Date of experience: 26 January 2024
Reply from Hireup
Thanks so much for the feedback Suellan! Glad to hear you're enjoying Hireup. Chelsea.
I thoroughly enjoy working with my client. I'm learning so much and really enjoy the support provided (if needs be) by Hireup. I would really like to work with other participants and I hope to assist others in the near future. The online training not only informative but essential. I have never done this before, and I'm finding it incredibly rewarding. I feel that Hireup is always there should I need them.
My client is fantastic and has helped me tremendously.
Date of experience: 27 September 2023
Reply from Hireup
Hi Michelle, thank you for taking the time to leave this lovely reply. We're thrilled to hear that Hireup is working so well for you. If there's anything further that you need from our team, please don't hesitate to reach out.
Warm regards,
Nicole
flexible supports that focus on what you need, rather than what others think you need, excellent online platform, saves me the paperwork etc having to employ my own staff. Like the transparency on wages and back up support to support workers if required. Have been with hire up for nearly 4 years and its really made a difference in being able to truly choose my own supports. Support workers who are allied health students seem to work really well for me
Date of experience: 23 November 2022
Our Provider Relationship Manager is awesome, there at a phone call and able to help with the whole process even at short notice. Best thing we did was register with Hireup for when we get stuck providing a service. Workers who have supported us have been professional and reliable.
Date of experience: 29 November 2023
Reply from Hireup
Thanks so much for providing this feedback, we'll be sure to pass it onto Charne. Appreciate the time you took to write this!
