Next Step Estates Reviews 41

TrustScore 3.5 out of 5

3.3

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Rated 5 out of 5 stars

A big thank you to Asad and the Next Step team for their professional, transparent and friendly service. The team's pro-active approach sped up the whole process, saving valuable time. A reliable and... See more

Rated 1 out of 5 stars

Next step estates abysmal We were first time renters and they took full advantage of this. We moved into a house that was unfit for living looking back on it now. There was mould everywhere, tr... See more

Rated 4 out of 5 stars

Largely stellar service from this company. Amidst major issues with our block of flat security Next Step chased up the management company vehemently and are mostly very quick to respond to maintenance... See more

Rated 4 out of 5 stars

Proffecional, friendly and helpful but not perfect. Sometimes if you have an issue with the house you have to pursue them several times until the issue is resolved. Other than that I have no compl... See more

Company details

  1. Real Estate Agents

Information provided by various external sources

As an independent agent covering south west London and Surrey, we pride ourselves on our ability to offer landlords a bespoke service catered to their individual needs. Next Step Estates understand there is more to just ’’renting a property’’; we ensure our best practices are followed to protect landlord’s assets. Our knowledge and experience of the rental market enables us to develop a unique marketing plan for your property. We believe it’s more than just simply knowing the area but also understanding the people, the property and the neighbourhoods.


Contact info

3.3

Average

TrustScore 3.5 out of 5

41 reviews

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Rated 5 out of 5 stars

Excellent service

Been with them for a year now can’t complaint excellent service Ashad and team are doing a great work in the area big thanks for Yogi

15 December 2017
Unprompted review
Rated 5 out of 5 stars

Lettings

very professional and courteous staff, who are always wiling to offer very useful guidance and advice.

6 November 2017
Unprompted review
Rated 5 out of 5 stars

Asiri Perera

Excellent Experience and value all support given. Will highly recommend Next Step Estates. A job well done! Thank you everyone.

29 October 2017
Unprompted review
Rated 5 out of 5 stars

I was delighted with the service I …

I was delighted with the service I received at Next Step Estates. The depth of expertise and knowledge were outstanding and all communications were dealt with in the most efficient and professional manner. Highly recommended.

24 October 2017
Unprompted review
Rated 5 out of 5 stars

Next step were very effective and …

Next step were very effective and accommodating when we approached them to rent a property. The service they provided was the best we have experienced and they were open and honest with costing and surrounding areas. We would highly recommend this estate agent!

28 September 2017
Unprompted review
Rated 5 out of 5 stars

Review of Steve, the painter, as recommended by Next Step Estates

We were recommended Steve, the painter, by Next Step Estates, for painting the front and back of our house and a small interior painting job. Steve was very polite and considerate and took a real pride in his job with a close attention to detail. Our property was left tidy at the end of each day for the week long job and at the end of it we were very happy with the finished result - we feel as though we have a new house! We have recommended Steve to a colleague and would have no hesitation in recommending him further.

4 September 2017
Unprompted review
Rated 5 out of 5 stars

Just completed a few week ago thanks to …

Just completed a few week ago thanks to the help of next step. Found them very helpful. The exchange of contracts and completion only took 8 weeks this would have been achieved much sooner if it had not been for a difficult vendor. With out the help from Next Step this would have taken much longer or maybe not have happened at all.
If the situation came round again I would use them again and again
Regards
Spencer and Katy

22 August 2017
Unprompted review
Rated 5 out of 5 stars

Next Step is an excellent agency.

Next Step is an excellent agency.
Asad - my agent is always professional, friendly, patient and available. I am really happy that I found an agent that I know will take care of me and my concerns. He will always put the customer needs first and take time to be sure everything is right.
Thank you Asad

15 June 2017
Unprompted review
Rated 4 out of 5 stars

Asad did a great job

Asad did a great job. He was really helpful.
The only problem we had it was about goodlord.

6 June 2017
Unprompted review
Next Step Estates logo

Reply from Next Step Estates

Thank you for the review. Yes I agree that Goodlord could have been smoother, we shall continue to work with them to make the tenancy application process more streamlined and hopefully quicker.

Rated 5 out of 5 stars

Excellent would definitely recommend!

Very happy with the service I received from Next Step Estates... they were friendly, efficient and kept me in the loop throughout the whole process.
Even after the move, they kept in touch to ensure I was 100% happy with everything and any problems were resolved quickly.
Would highly recommend

24 February 2017
Unprompted review
Rated 5 out of 5 stars

Estate Agents that DO provide great service

I have been dealing with Next Step Estates for nearly 3 years, they are very customer service focused and always go the extra mile to get things done, whether this was in the marketing stage or dealing with tenants. Unlike many agents, they aren't simply happy to let the fees roll in, they have kept up to date with legislation changes so I know my responsibilities, as well as communicating any issues that need resolving in a timely manner. I would highly recommend Next Steps if you want piece of mind or a highly professional agent.

5 January 2017
Unprompted review
Rated 5 out of 5 stars

Next Step Esate provide an excellent and trustworthy service for your property management

Nextstep estate agents provide an excellent and professional service of the management of my property. I have a dedicated advisor who manages the day to day relationship with the tenant. This has meant it has alleviated the stress of dealing with maintenance and requests the tenant may have. What I find really beneficial is that Nextstep estate agents will provide an honest evaluation of work that needs to be under taken and where they can, they will do all the heavy work to identify the best quotes for labour or small jobs needing to be under taken.

Their professionalism is of high standards, providing on time monthly statements, reports for inspection and keeping me regularly informed of my property. I've been with NextStep Estate agents for more than 3+ years and would not consider moving to any competitor as their attention to detail, excellent customer service and honest advice has meant my property has been looked after with my interest at their number one priority.

I would honestly recommend popping by to their office or calling Asad for a consultation. You can be trusted that your home will be placed in safe hands and looked after with the up most of care.

3 January 2017
Unprompted review
Rated 5 out of 5 stars

An excellent estate agency!

Next Step handled the sale of my 6 bedroom house. From start to finish they acted professionally, knowledgeably and courteously, achieving the best sale price for my property, securing the right buyer quickly and keeping me regularly updated on how the sale was going. I could not recommend them highly enough and would have no hesitation using them again in the future.

8 December 2016
Unprompted review

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