Nextnecklace Reviews 

391
•
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 111 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the beautiful jewelry designs, noting that the online platform is very easy to navigate and provides high-resolution images. Many people appreciate the extensive selection of available products, the helpful sizing options, and the wonderful packaging that arrives with each purchase. However, some people mentioned issues with delivery times, pointing out that shipping can be extremely slow and require long waiting periods. Reviewers also noted unexpected difficulties when placing orders, managing modifications, or receiving proper order confirmations. A few consumers expressed frustration regarding specific metal choices or unexpected extra fees charged during checkout.

What people talk about most

Product

Users describe positive interactions with product, expressing deep satisfaction with the exquisite... See more

Order

Clients share ambiguous opinions on order, as some reviewers found finding items quick and ordering very easy... See more

Quality

Consumers find quality to be positive, frequently praising the exquisite craftsmanship, beautiful designs,... See more

User experience

Reviewers mention positive feedback about user experience, noting that shopping, finding items, and placing... See more

Website

People report positive experiences with website, noting that the platform is easy to navigate, user-friendly,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

You offered me N25 but didn’t tell me I had to buy two items to get 25% off. I was so frustrated that I wrote to you, but I never heard back. Giving limited information is bad business. I really only... See more

Rated 4 out of 5 stars

The website was easy to use, the graphics and multiple views of the jewelry were of high quality. The quality of the work seemed evident in the high resolution photos. The only issue (not a criticism... See more

Rated 4 out of 5 stars

For the most part, the stones and settings are exactly as pictured. I would like to see you offer 16 inch necklaces as some of the necklaces do not lay properly so as to display the stones face up wit... See more

Rated 4 out of 5 stars

I appreciated the lovely customer. I have had serious delays from overseas before, and have been burnt enough time to feel a bit shaky about paying for an expedited delivery. Since I just placed m... See more


Company details

  1. Jewelry Store
  2. also in
  3. Costume Jewelry Shop
  4. Jeweler
  5. Jewelry Designer

Written by the company

At Next Necklace, we specialize in creating personalized jewelry that captures the essence of your unique story. Our mission is to help you express your emotions and memories through beautifully crafted, one-of-a-kind necklaces. With our easy-to-use online platform, you can customize every detail of your necklace—whether it’s choosing the perfect material, shape, or engraving, we ensure that your piece reflects what matters most to you. We use only the highest-quality materials, guaranteeing that each piece is not only stunning but also built to last. Our fast production process and global shipping options mean that your personalized jewelry is delivered to you with convenience and speed. Whether you're looking for a meaningful gift or a special treat for yourself, Next Necklace is here to help you celebrate the moments that matter.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

391 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(391)

110 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful

Beautiful! So elegant, worth the money. Excellent Fine cut and quality. I am so happy with the necklace. Exceeded all excpectatios. Looks very classy and expensive, so high level.
I am very impressed with their promise!! It really put a huge smile on my face! I will purchase their product any time. They use DHL for delivery great service.

10 March 2025
Unprompted review
Rated 1 out of 5 stars

AWFUL COMPANY DO NOT BUY FROM…

AWFUL COMPANY DO NOT BUY FROM NEXTNECKLACE.COM. I ORDERED SOMETHING FROM THEM FOR MY MOTHER FOR CHRISTMAS. THEY SENT THE WRONG ITEM. I SENT IT BACK, TRACKED, THEY HAVE RECEIVED IT BUT HAVE NEVER SENT MY MOTHER'S CHRISTMAS GIFT BACK. THEY DO NOT RETURN EMAILS & DO NOT ANSWER THE PHONE. WARNING! DO NOT BUY FROM NEXTNECKLACE.COM. THEY ARE BASED IN CHINA!

5 March 2025
Unprompted review
Rated 1 out of 5 stars

Very difficult and expensive returns

Purchased a relatively expensive ring from Nextnecklace (that has about 10 other company names selling the same ring). It didnt look anything like the photo, so I returned it. Don't be fooled by their "30 day easy return" policy. It was anything but easy... they tried offering me other jewelry, then I paid for shipping and the refund was $10 short. Never again. Buyer beware!

7 March 2025
Unprompted review
Rated 1 out of 5 stars

No communication whatsoever about a…

No communication whatsoever about a ring i purchased for my wife’s birthday February 16. No contact from company about expected delivery date or any replies to my emails. If I could give less than a one star rating I would because all indications to me is that this company is a very sophisticated scam. They offer beautiful jewelry and very discounted prices but which are still in the hundreds of dollars. I believe they need to be investigated.

25 February 2025
Unprompted review
Rated 1 out of 5 stars

Very bed communication

HI. I just ordered 3 items. But I observed that you used my old address. When I wanted to change it, I couldn't.
I send few emails to you, asking for help to change the address, but you didn't answer. What is will happen with my payment 🤔 I will loose almost 350 $ ? Does it look fair?

22 February 2025
Unprompted review
Rated 1 out of 5 stars

I ordered two items and wanted to…

I ordered two items and wanted to return them. I now have received an email that says that I could either receive a gift or a $40 refund on my over $200 order. They still have not given me a mailing address to return the items and they have not called. Each day I send them a message telling them that I want a full refund for the two items that I bought. This was an emerald bracelet and emerald earrings. They look like cheap jewelry and do not look like emeralds at all. So far the return process is not working. Their phone number says that customer service is not available and to leave a number and they do not call you back.
Beware, if you do not like your item, you will have a very hard time returning it

16 February 2025
Unprompted review
Rated 5 out of 5 stars

First your jewelries are one of a kind…

First your jewelries are one of a kind setting. I really liked it. To me this is
only the beginning of my purchases to your company. Your jewelry suits my tast when talking about design, you have an exquisite designs in all categories.

12 February 2025
Unprompted review
Rated 5 out of 5 stars

I’ve been buying from this company for Years.

I’ve been buying from this company for years because of the quality and customer service.
I made a mistake buying two of the same bracelet and customer service contacted me to make sure that’s what I wanted. I only needed one and they took care of my mistake. That’s how honest and good this company is. I’ve bought rings, bracelets, necklaces and every piece was just spectacular. When I need to buy jewelry I only buy from this company. When you’ve got the best why go somewhere else.

5 February 2025
Unprompted review
Rated 1 out of 5 stars

Buyer Beware

I see now that I should have read their reviews. I ordered two rings ten days ago. Never even received a copy of my order. When I did get a message response they said they were closed until February 9 and hadn’t gone over any orders. I will be closing my credit card. This is what gives on line companies a bad name. They are the worse.

25 January 2025
Unprompted review
Rated 1 out of 5 stars

Not Sterling Silver 925

Bought a ring claiming to be Sterling Silver 925. Silver coating has rubbed off to reveal copper/brass. This is cheap costume jewelry at best. Save your money from these scammers. Also, they do NOT post any negative reviews. Frauds!

1 February 2025
Unprompted review
Rated 3 out of 5 stars

It took me several months to get my…

It took me several months to get my problem straightened out. I have bought several items from your company but and this is the first time I had so many problems. All I wanted to do was change one aquamarine ring for the pearl ring with stones on both sides of the ring. I even had to pay another$10.00; Now I'll have to wail several weeks before I get the ring. Very disappointing.

12 December 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look