Good product at a reasonable price. Not so happy with delivery arrangements as I was only given very short notice the evening before being told to expect it between 7.00 and 21.00 the next day. When... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company was very efficient and reliable, product details clear, payment secure, communication good and delivery prompt. Bed itself is a little flimsy, but price reflects that. One of the two clips sup... See more
The quality of the bed itself is very nice, however, was delivered with only 7 feet/legs instead of 8. After emailing the company, they sent out the missing foot resolving the issue promptly. I will b... See more
Excellent, from ordering on Thursday evening i was expecting a slight delay with delivery, due to the bank holiday weekend. Tuesday evening I had an email to say my bed was getting delivered the next... See more
Company details
Written by the company
We have a wide range of high quality, handmade storage beds, bed bases, headboards and mattresses to choose from, all at affordable prices. Our beds and headboards are all available in a wide range of luxurious upholstered fabrics and stylish colours, so you're sure to find a design to match your style in our collection. We also have plenty of comfortable mattresses to choose from such as body contouring, cloud-like memory foam mattresses and pocket spring options that reduce motion transfer and provide adaptive support as you move through the night.
Quality Comfort For Less
Written by the company
- Beds and prices you won't be able to resist.
- All our beds, headboards and mattresses are handmade here in the UK by our skilled team of expert craftsmen. We're passionate about crafting a quality sleep experience for you at a price that's affordable. We also offer you the opportunity to build your bed exactly how you want it, right down to the upholstered fabric type and colour. You can also choose to buy your bed now and pay for it later in manageable repayments due to our partnerships with both Klarna and Clearpay. No matter if you're looking to buy a new bed, headboard or mattress, you're sure to find a quality product, expertly handcrafted at an affordable price in our collection.
Contact info
Ehhmy Home, City West Business Park, LS12 6LX, Leeds, United Kingdom
- 03301 330 441
- info@nextdivan.co.uk
- nextdivan.co.uk
4.3
Excellent
355 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Awful
Awful. Ordered a bed 16/12/25. It arrived 20/12/25 missing screws. I contacted them the same day stating this and followed up on 29/12/25 to accommodate for Christmas period. I received a response that day.
I was told on 30/12/25 that they would post the missing screws out that same day. It’s now the 14/01/26 and I had still not received screws or heard from the company. I reached out again via email, to which they replied “we will send them again”, to which I replied this is completely unacceptable. They told me they’re lost in the post and will send them out as soon as possible.
It’s just not good enough that it’s been over a month since I placed my order and I’m still chasing for screws that should have arrived with my original order. There was never even an apology in the first place for the fact that there was no screws in the package.
I appreciate that the customer service has generally been reasonably “polite” but it’s just not good enough.
14 January 2026
Unprompted review
Reply from Next Divan
Dear customer, We are very sorry for the inconvenience caused and fully understand your frustration. Missing fixings should not have been sent without being included, and we apologise for the delay in resolving this. The screws are being resent as a priority, and we will ensure this is followed up properly. Again we sincerely apologise for any inconveniences caused and assure you that we are working hard to resolve this for you.
I came across Next Divan as I was after…
I came across Next Divan as I was after a particularly kind of bed for our little girl, she has a small bedroom so could only fit a small single in and we wanted it to have a ottoman for storage, well Next Divan was able to deliver this for us we had a Pink velvet small single bed with a side ottoman which was amazing id notseen one with a side opening.
The bed got delivered within one week and delivered was great got a call befor and was delivered on time,
The bed base came made so no need to faff around building it and just had to fix the headboard and the ottoman arms super quick and easy.
Overall 10/10 for us.
22 December 2025
Unprompted review
I found this company great to deal…
I found this company great to deal with. Ordering was simple with various payment options. I was kept informed every step of the way and delivery was organised well and went smoothly. I’ve now ordered 4 beds from here and they are good value for money! Will use again!
13 December 2025
Unprompted review
Excellent prices and fast delivery
Beds are the best price I could find, there’s so many options and the delivery was very quick! I’m really happy with my bed and would definitely recommend nextdivan to anyone looking for a new bed 😊
2 December 2025
Unprompted review
So easy to find what I was looking for…
So easy to find what I was looking for loads of choice of colours and designs and very easy to check out and the prices are amazing
16 December 2025
I am genuinely horrified by the…
I am genuinely horrified by the delivery timeframe and complete lack of communication from this company.
After placing an order for a bed, I was never given a confirmed delivery date. Despite chasing repeatedly and speaking to the complaints team multiple times, nothing was resolved. I was eventually told the issue was due to a system failure, yet no one took responsibility or provided a solution.
On the day the bed should have been delivered, it did not arrive at all. No warning. No update. No explanation. As a result, my household was left with nowhere to sleep, forcing us to book a hotel at a cost of £180 just to have a bed for the night.
This level of service is completely unacceptable. A bed is not a luxury item — it is a basic necessity — and the company showed no urgency, accountability, or care for the impact of their failure.
The delivery timeframe advertised is misleading, customer service is ineffective, and the stress caused by this situation has been enormous. I would strongly advise others to think twice before ordering, especially if you need the item by a specific date.
One of the worst delivery experiences I have ever had.
30 December 2025
Unprompted review
Reply from Next Divan
We are very sorry to hear about the experience you have had and the inconvenience this situation caused. We fully understand how important a bed delivery is and sincerely apologise for the frustration and stress you experienced.
Unfortunately, at the time of your enquiry you were using our newly introduced website chatbot, which regrettably was unable to provide the accurate information you required due to a system issue. Since then, this feature has been updated, and we now clearly advise customers to contact us directly via info@nextdivan.co.uk
for delivery confirmations or any further assistance, so matters can be handled promptly and accurately. We believe this was resolved in the end, but we acknowledge that this should have been managed better from the outset.
We also apologise for the delays caused by our courier during the holiday period, which were outside of our direct control but nonetheless unacceptable in their impact. As a precaution, we always recommend that customers do not dispose of their existing beds until their new delivery has arrived, as unforeseen circumstances such as courier delays can occasionally occur.
Please accept our sincere apologies for the inconvenience caused. We take feedback like this seriously and are continually making improvements to our systems and service to prevent similar situations in the future.
Easy ordering and speedy delivery with…
Easy ordering and speedy delivery with good communication re delivery times etc.....bed is good quality and looks great. Would recommend.
19 December 2025
Bought this for my 3 year old grandson
Bought this for my 3 year old grandson. The base is low so it’s easy for him to climb on to. It was an easy ordering process and delivered on time. He loves it so happy with the purchase.
18 December 2025
Prompt order delivered on time helpful…
Prompt order delivered on time helpful delivery men good value for price
16 December 2025
Lovely bed frame delivered at a time…
Lovely bed frame delivered at a time that suited thanks
5 December 2025
The prices were comparable to other…
The prices were comparable to other suppliers, The items appear to be good quality.
Delivery was as advised either to people who would place where you wanted them.
3 December 2025
Reply from Next Divan
Thank you for taking the time to leave your feedback. We are delighted to hear that you were happy with your overall experience, from ordering through to delivery. Your kind comments mean a great deal to us, and we truly appreciate your support.
Thank you for choosing NextDivan :)
Website easy to filter
Website easy to filter. Good communication re delivery. Mattress very comfortable on arrival
3 December 2025
Reply from Next Divan
Thank you for your kind feedback. We are delighted to hear that everything went smoothly and that you are enjoying your purchase.
We truly appreciate you choosing NextDivan :)
Amazing quality, loved the bed and mattress.
We got the bed and the mattress. Its amazing quality and exactly like we thought its going to be. Thanks for all the logistical work your team did.
Amazong price for this quality! Team is quite responsive with emails and gets things resolved quickly.
13 December 2025
Unprompted review
Reply from Next Divan
Thank you very much for your kind words. We are delighted to hear that you are happy with your purchase and that everything met your expectations. Your appreciation of our team’s efforts and service means a great deal to us.
Thank you for choosing NextDivan :)
Reply from Next Divan
Thank you for taking the time to share your experience. We are glad to know everything went smoothly and that our team was able to assist you. We truly appreciate your support and thank you for choosing NextDivan :)
Beautiful bed with the best price!
4 December 2025
Reply from Next Divan
Thank you for your lovely feedback. We are delighted that you are happy with your bed and appreciate your kind words.
Thank you for choosing NextDivan :)
Reply from Next Divan
Thank you for your feedback. We are very sorry to hear that you are unhappy with your bed. We can see that no contact was made with us regarding any issues after delivery, so we were not aware of the concerns you have mentioned. Please reach out to us at info@nextdivan.co.uk
with your order details, and our team will be more than happy to investigate and resolve any issues you are experiencing.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.