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Next Divan Reviews 355

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 203 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the efficient and reliable service, highlighting good communication and prompt delivery. Many people found the ordering process easy and appreciated the clear product details and secure payment options. The delivery service is often described as fast, with drivers providing updates and being polite and helpful, even carrying items into the house. Reviewers are also very satisfied with the quality of the beds and mattresses, noting them to be comfortable and well-built. However, some customers reported issues with product quality, such as missing parts like feet or screws, and instances of flimsy construction or damaged items upon arrival. A few other people also felt that delivery arrangements could be problematic, with short notice or a complete lack of communication regarding delivery times. There were also concerns about the durability of some beds, with reports of them breaking or making noises within a short period.

What people talk about most

Product

Users describe ambiguous interactions with product, with many reviewers praising the quality, comfort, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency of... See more

Quality

Reviewers mention ambiguous feedback about quality, with many customers praising the high quality, good... See more

Order

People report positive experiences with order, finding the process easy and straightforward, with many... See more

Service

Clients share positive opinions on service, with many reviewers praising the quick and efficient service from... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good product at a reasonable price. Not so happy with delivery arrangements as I was only given very short notice the evening before being told to expect it between 7.00 and 21.00 the next day. When... See more

Rated 4 out of 5 stars

Company was very efficient and reliable, product details clear, payment secure, communication good and delivery prompt. Bed itself is a little flimsy, but price reflects that. One of the two clips sup... See more

Rated 4 out of 5 stars

The quality of the bed itself is very nice, however, was delivered with only 7 feet/legs instead of 8. After emailing the company, they sent out the missing foot resolving the issue promptly. I will b... See more

Rated 5 out of 5 stars

Excellent, from ordering on Thursday evening i was expecting a slight delay with delivery, due to the bank holiday weekend. Tuesday evening I had an email to say my bed was getting delivered the next... See more


Company details

  1. Bed Shop
  2. Bedroom Furniture Store
  3. Furniture Store
  4. Mattress Store

Written by the company

We have a wide range of high quality, handmade storage beds, bed bases, headboards and mattresses to choose from, all at affordable prices. Our beds and headboards are all available in a wide range of luxurious upholstered fabrics and stylish colours, so you're sure to find a design to match your style in our collection. We also have plenty of comfortable mattresses to choose from such as body contouring, cloud-like memory foam mattresses and pocket spring options that reduce motion transfer and provide adaptive support as you move through the night.

Quality Comfort For Less

Written by the company

Beds and prices you won't be able to resist.
All our beds, headboards and mattresses are handmade here in the UK by our skilled team of expert craftsmen. We're passionate about crafting a quality sleep experience for you at a price that's affordable. We also offer you the opportunity to build your bed exactly how you want it, right down to the upholstered fabric type and colour. You can also choose to buy your bed now and pay for it later in manageable repayments due to our partnerships with both Klarna and Clearpay. No matter if you're looking to buy a new bed, headboard or mattress, you're sure to find a quality product, expertly handcrafted at an affordable price in our collection.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

355 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent quality and great value

amazing deal - Divan bed, frame & mattress are exactly as described.
The quality of Divan base is excellent and mattress is very comfortable and feels like good quality
Really pleased with the purchase and would definitively recommend.

31 January 2026
Rated 1 out of 5 stars

I brought a bed in 2024 and noticed…

I brought a bed in 2024 and noticed yesterday that the base had caved in when we looked it’s only actually made out of cardboard and a few structures of wood

13 February 2026
Unprompted review
Next Divan logo

Reply from Next Divan

We are sorry to hear that your bed base has become damaged.

Our divan bases are constructed using specially engineered corrugated board designed for strength and durability, not standard cardboard. This is an industry standard material used to provide support while keeping the base lightweight.

As the bed was purchased in 2024, it would have been covered under our 1-year manufacturer’s warranty at the time. If the issue had been reported within that period, we would have been able to arrange a replacement for you.

Rated 5 out of 5 stars

Absolutely 5 star review

Absolutely 5 star review. These beds are amazing and fantastically built. Easy to assemble and the material is GREAT quailty!! Would definitely order from this company again they go above and beyond to make the perfect beds. 5* rating from me

28 January 2026
Rated 5 out of 5 stars

Great service…

Great prices for what I was looking for, really easy to order and was kept informed the whole way. Delivery was communicated well and I was kept informed the whole way. Really great service from start to finish

26 January 2026
Rated 1 out of 5 stars

Poor customer service

Ordered a divan base and headboard which arrived damaged. It was obviously damaged when it was made as it was deep cut marks in the base itself which effected the base. don’t know how this passed any quality control process they have in place. Im assuming they don’t one.

Got in touch and they offered me £20 and to keep it or a replacement. £20 was an insult given the price of the bed so went for the replacement.

After a few emails of back and forth with regards to which part needed replacing- both parts are actually the same so this back and forth just delayed things further we were sent the replacement. This came over 10 days after we had let them know about the damage.

This meant we had 2 king size beds in our room which was really inconvenient. They did apologise but that was it, nothing else. Said they would do an internal review in to the quality issue but I’ve heard nothing.

I’ve chased it numerous times and I’ve heard nothing back. Their phone number doesn't work. This is very disappointing as the product itself is actually good and we’re wanting to buy our son a base as well but our service has been appalling so we’ve been put off- and especially by the radio silence from them.

Not sure I’d recommend the company based on our experience. They’re not a member of the furniture ombudsman either so they couldn’t help- trading standards is the next step following a recommendation by the ombudsman.

Edited after reply-

A brand new replacement was a must given the damage. Not sure why they are not getting that. £20 offer to keep a damaged frame is laughable.

It’s a shame it took me writing a review to get an actual response- extremely poor and would avoid at all costs which is a shame as the product is good. But it’s not worth the risk at all

3 January 2026
Unprompted review
Next Divan logo

Reply from Next Divan

We’re very sorry to hear about your experience and appreciate you bringing this to our attention.

We did apologise and arranged a brand new replacement for you as soon as the issue was reported, which resolved the fault with the original items. As the matter was rectified with a full replacement, this is why further compensation was not offered.

We understand the inconvenience caused while waiting for the replacement and while the additional items were in your home, and we are sorry for the frustration this created. Our team did carry out an internal review regarding the quality concern raised, and we’re continuing to monitor this to prevent similar issues.

Rated 4 out of 5 stars

Kept me informed in the delivery…

Kept me informed in the delivery process, put the bed where I requested, delivery guys not very friendly but other than that it was fine

18 January 2026
Next Divan logo

Reply from Next Divan

Thank you for your feedback. We’re glad to hear the delivery updates were clear and that the bed was placed as requested. We’re sorry the delivery team didn’t meet expectations on this occasion and will pass your comments on to help improve our service.

Rated 1 out of 5 stars

No instructions given for the drawers

No instructions given for the drawers (I still haven't received them despite informed they would be e-mailed to me)

16 January 2026
Next Divan logo

Reply from Next Divan

We are very sorry that no instructions were provided. We have now emailed you a link to our assembly guides to assist, and we apologise for any inconvenience this may have caused. Thank you for bringing this to our attention. (We have just forwarded the email sent to you on 28/01 to the same email you have provided us on our website, if you do not receive this please email us directly so we can send you our assembly guides via a different email or you can alternatively view them on our website under our assembly guides)

Rated 5 out of 5 stars

Nice quality head board

Very good quality item at a very reasonable price. I had shopped around locally and found everything I wanted was very expensive. I purchased from Next Divan and the price was much lower than I could find anywhere else, very pleased with my purchase.

16 January 2026

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