The New York Pass Reviews 

27,178
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 233 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the digital application, noting that browsing and booking attractions, planning detailed daily itineraries, and organizing personal visits is exceptionally straightforward. Consumers also value the seamless entry process at various popular venues, noting the huge financial savings and the incredible flexibility to change schedules whenever plans shift unexpectedly. However, some people mentioned difficulties regarding rather strict booking windows and mandatory advance reservations for certain popular attractions. Some reviewers were not entirely happy with extra limitations, noting occasional issues with tour synchronization or language availability for foreign international visitors.

What people talk about most

User experience

Clients share positive opinions on user experience, highlighting how simple and practical the digital app is... See more

Value for money

Reviewers highlight positive aspects of value for money, noting that the options are absolutely worth the... See more

Price

Customers had positive experiences with price, reporting great deals and huge savings on attraction entry... See more

Booking process

Consumers find booking process to be positive and straightforward, noting that the app works perfectly for... See more

Product

People report positive experiences with product, highlighting a huge selection of major landmarks and a wide... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'd give 6 out of 5 stars - why? - savings are huge (compared to the prices of single tickets) - flexibility on the one side & easy access on the other sid 'fast lanes' - (almost) all hot-spots &... See more

Company replied

Rated 5 out of 5 stars

Aug 2026. Amazing value. We did 3-4 things a day with the all inclusive 5 day pass. The App is easy to use, great map feature. Just pay attention to certain attractions may need reservation before ar... See more

Company replied

Rated 5 out of 5 stars

An excellent pass if you know in advance what to visit and when. We took a pass for 5 attractions and thus saved 80 dollars per person, which I call a good deal. The application is very simple and ea... See more

Company replied

Rated 5 out of 5 stars

Easy to book , even The Edge and TOTR just a few minutes before we visited . Great tours included , did Walking tour of Greenwich Village , Sunday Tour in Harlem and 5 Boroughs . Also visited MOMA and... See more

Company replied


Company details

  1. Travel Aggregator

Information provided by various external sources

Discover more & spend less with The New York Pass! Visit over 100 attractions with the only all-inclusive sightseeing pass that features the Empire State Building, an app and fast-track privileges. Over 3+ million customers trust us. Discover what makes The New York Pass so special.! Learn more on newyorkpass.com

Learn more about The New York Pass

Written by the company

Save Money!
Free entry to your choice of over 100 top New York attractions
Save Time!
Skip the lines at a number of selected attractions saving you time during busy periods
Save Stress!
The New York Pass has everything you need for the perfect day out helping you make the most of your time in the city

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

27K reviews

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4.7

All reviews

(27,178)

250 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best choice- 5 attraction pass

We chose the 5 attraction pass, it was so easy to book things from it and good value for money. The unlimited pass would have been a waste for us, as this allowed us to enjoy the city without pressure of trying to squeeze in too much. It can also be used over as many days as you wish, so no rushing required!

3 October 2025
The New York Pass logo

Reply from The New York Pass

Hi Jos,

We are thrilled to receive your feedback. It would certainly boost our confidence as we strive to provide hassle-free experience. Thank you for taking the time to write a review. We really appreciate the positive feedback. We're happy to hear you enjoyed using the pass while visiting one of our cities.

Regards,
Go City

Rated 5 out of 5 stars

The pass was perfect for us

The pass was perfect for us! Thanks!

7 October 2025
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Reply from The New York Pass

Hi Celebi,

We are beyond thankful for your review. This made our day! Your review means a lot to us. We hope to serve you again in the future.

Regards,
Go City

Rated 4 out of 5 stars

Easy to book

Easy to book. A few times the app didn't work, even though it was connected to wifi. We had to then wait and restart it, so we could access the qr codes.

21 September 2025
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Reply from The New York Pass

Hello,

This made our day! Your review means a lot to us. We hope to serve you again in the future.

Regards,
Go City

Rated 5 out of 5 stars

Worked perfectly

Worked perfectly. You can even change the time of the reservation until around half an hour before your reservation. Sometimes if you’re early they’ll still let you in.

20 September 2025
The New York Pass logo

Reply from The New York Pass

Hi Sophia,

We are thrilled to receive your feedback. It would certainly boost our confidence as we strive to provide hassle-free experience. Thank you for taking the time to write a review. We really appreciate the positive feedback. We're happy to hear you enjoyed using the pass while visiting one of our cities.

Regards,
Go City

Rated 5 out of 5 stars

With the New York Pass I was totally satisfied easily booking attractions, manage reservations and saving money

With the New York Pass, you can save a lot of money when booking attractions. Together with the Go City app, it’s very easy to reserve, manage, or reschedule tickets and entry times.
I was absolutely thrilled and can recommend the New York Pass to everyone!

16 September 2025
The New York Pass logo

Reply from The New York Pass

Hi Armin,

We appreciate you taking the time to leave us a review. Your feedback is valuable to us as it gives us constant motivation to improve and provide the best services possible.

Regards,
Go City

Rated 4 out of 5 stars

Easy to use

Easy to use, plenty of opportunities.

30 September 2025
The New York Pass logo

Reply from The New York Pass

Hi Mauro,

This made our day. We are so grateful for your kind words. Thanks for sharing your review with us and the community. We hope to serve you again in the future.

Regards,
Go City

Rated 5 out of 5 stars

Super easy and worth it!

I used the NY Pass during my trip to New York and honestly, it was great. It’s super practical, easy to use, and includes tons of attractions to choose from.
You just show the pass on your phone and you’re good to go — no lines, no stress. I loved how convenient it made everything, from visiting the Empire State Building to taking sightseeing cruises.

Overall, totally worth it if you’re planning to see several attractions. It saves you time, money, and makes your NYC trip way smoother

17 September 2025
The New York Pass logo

Reply from The New York Pass

Hi Ernesto,

We are thrilled to receive your feedback. It would certainly boost our confidence as we strive to provide hassle-free experience. Thank you for taking the time to write a review. We really appreciate the positive feedback. We're happy to hear you enjoyed using the pass while visiting one of our cities.

Regards,
Go City

Rated 5 out of 5 stars

Best option for first timers

Very helpful to plan the trip and save money

30 September 2025
The New York Pass logo

Reply from The New York Pass

Hi Kassoum,

This made our day. We are so grateful for your kind words. Thanks for sharing your review with us and the community. We hope to serve you again in the future.

Regards,
Go City

Rated 5 out of 5 stars

Highly recommended!

The Pass was very helpful and saved us a lot of money.

30 September 2025
The New York Pass logo

Reply from The New York Pass

Hi Kunde,

We are beyond thankful for your review and we are so grateful for your kind words. Your feedback is extremely important to us. It is great to hear that you enjoyed using the pass from Go City. We hope to serve you in near future.

Regards,
Go City

Rated 5 out of 5 stars

Using the Bus pass, you should plan your day to reach the most activities as you can.

I bought a three-day pass for two people. The pass included 109 activities. You can visit 5 to 7 sites per day, so we were able to use about 20 tickets. Prices range from $30 to $45, so we would have paid about $600 to $800 each. It's a huge savings.

26 September 2025
The New York Pass logo

Reply from The New York Pass

Hi Armando,

We appreciate you taking the time to leave us a review. Your feedback is valuable to us as it gives us constant motivation to improve and provide the best services possible.

Regards,
Go City

Rated 5 out of 5 stars

Easy to use and cheap

Really good experience

3 October 2025
The New York Pass logo

Reply from The New York Pass

Hi Cameron,

This made our day. We are so grateful for your kind words. Thanks for sharing your review with us and the community. We hope to serve you again in the future.

Regards,
Go City

Rated 5 out of 5 stars

A must have pass

A must have pass. Pass gives you so many options. If you have any questions just call they will help. I can't say enough good things about he New York Pass. Made my trip so easy and fun!

20 September 2025
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Reply from The New York Pass

Hi Matt,

We are beyond thankful for your review. This made our day! Your review means a lot to us. We hope to serve you again in the future.

Regards,
Go City

Rated 5 out of 5 stars

Value for Money

23 September 2025
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Reply from The New York Pass

Hi Velprakash,

We appreciate you taking the time to leave us a review. Your feedback is valuable to us as it gives us constant motivation to improve and provide the best services possible.

Regards,
Go City

Rated 5 out of 5 stars

What a great deal

What a great deal. Got to see so much of New York and made a day full of memories. Without the pass we would not have done as much and dwindled our day away. Awesome experience.

30 September 2025
The New York Pass logo

Reply from The New York Pass

Hi David,

This made our day. We are so grateful for your kind words. Thanks for sharing your review with us and the community. We hope to serve you again in the future.

Regards,
Go City

Rated 5 out of 5 stars

It was a wonderful vacation.

It was a wonderful vacation.
New York City is amazing.
The New York Pass is highly recommended. You get value for your money. The organization and admissions were very well organized and handled super quickly.

26 September 2025
The New York Pass logo

Reply from The New York Pass

Hi Lars,

We are thrilled to receive your feedback. It would certainly boost our confidence as we strive to provide hassle-free experience. Thank you for taking the time to write a review. We really appreciate the positive feedback. We're happy to hear you enjoyed using the pass while visiting one of our cities.

Regards,
Go City

Rated 5 out of 5 stars

Brilliant way of organising an itinerary & saving money - highly recommend

This was a fantastic way to organise our itinerary and to ensure we did everything we wanted to do in New York. We booked a 48 hour City Pass and that allowed us to choose up to EIGHT attractions from an extensive list, including the Hop On / Hop Off Bus. We used that bus as a way of getting from attraction to attraction,(and also saw attractions along the way which we hadn't booked) saving a fortune in cabs or subway tickets. We covered the 9/11 Museum, One Tower, The Edge, Empire State Building, Top of the Rock, Sunset Cruise of Statue of Liberty, and the Bus. All-in-all, I HIGHLY recommend the City Pass as, not only does it save a fortune, it is crucial in planning your itinerary & fitting everything in. Just remember to book the attractions which require booking (quoting your City Pass number) and you won't have to queue anywhere :)

8 September 2025
The New York Pass logo

Reply from The New York Pass

Hi Linda,

We are thrilled to receive your feedback. It would certainly boost our confidence as we strive to provide hassle-free experience. Thank you for taking the time to write a review. We really appreciate the positive feedback. We're happy to hear you enjoyed using the pass while visiting one of our cities.

Regards,
Go City

Rated 5 out of 5 stars

Great value

Great value, really helpful app, easy to use and reliable

30 September 2025
The New York Pass logo

Reply from The New York Pass

Hi Melina,

This made our day. We are so grateful for your kind words. Thanks for sharing your review with us and the community. We hope to serve you again in the future.

Regards,
Go City

Rated 5 out of 5 stars

First time to New York

I did a lot of research before considering the New York Pass and considered it value for money for what I wanted to do in NY. I have planned visits to other cities and purchased tickets well before travelling. I was alarmed that with the Pass, you only had a limited time before your preferred date to book tickets. Consequently, I was worried that everything would be booked out. I don't know if I was just lucky or what, but I noted the lead times for booking, made sure I booked as early as I could and everything went perfectly.

30 September 2025
The New York Pass logo

Reply from The New York Pass

Hi Graham,

We are beyond thankful for your review. This made our day! Your review means a lot to us. We hope to serve you again in the future.

Regards,
Go City

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