Delivered what was advertised. I haven’t had it confirmed/ tested by another jeweler, but it looks great. It was the perfect 40th birthday gift for my best friend. Worth every penny.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Delivered what was advertised. I haven’t had it confirmed/ tested by another jeweler, but it looks great. It was the perfect 40th birthday gift for my best friend. Worth every penny.
Company replied
Surface product looks great but the quality of the backs of the earring may as well be aluminum foil. Both were destroyed when removing earrings from packaging. Replacing the back required purchasin... See more
I recently purchased a men’s 4 carat white gold roman ring. It was even more beautiful than I expected when it arrived! A very nice quality piece of jewelry and good value. I’ve gotten many complim... See more
I’ve always had a grail jewelry desire — a large green diamond. In the world of mined diamonds, affording one is out of reach. Buying a lab-created stone gave me the ability to finally get one. Not... See more
Company replied
We have set out to reshape the way our culture thinks about diamonds, designing a personal and unique expression for the way we honor that special someone, celebrate our friends, express love or how we acknowledge unique moments. We find inspiration in Mother Nature, all things unique, bold colors, and people like you. We share a common belief that life’s moments should be celebrated, no matter how big or small. We’re not here to tell you how to use a diamond, or when to give a diamond, or tell you how precious a diamond truly is; we’re here with you to create a timeless story. Diamonds for all.
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The 5 carat blue and white diamond tennis bracelet that I ordered was even more beautiful in person than what was shown on your website. This was my first purchase from New World Diamonds and being leary about my purchase, Theresa, the manager made me feel more at ease and even sent me a phone picture of the bracelet so I could see what I was actually receiving. The stone quality is magnificent and did not disappoint!! Thank you - I am looking forward to being a regular customer.

Reply from New World Diamonds

Reply from New World Diamonds
I sent an e mail since the day I received the ring to return but don’t get reply yet!

Reply from New World Diamonds
Best service and quality--the jewelry is incredibly beautiful and their customer service has been exceptional throughout

Reply from New World Diamonds
I love my orange diamond Kelsey Necklace. It’s gorgeous. And New World Diamonds’ customer service is fabulous. The first one I received was a shade I wasn’t happy with, and they easily and rapidly replaced it.

Reply from New World Diamonds
I absolutely love this company! Their customer service is as awesome as their jewelry. I look forward to doing more business with them in the near future.

Reply from New World Diamonds
Excellent craftsmanship, excellent service. Would buy again without hesitation. Thank you for an excellent ring.

Reply from New World Diamonds

Reply from New World Diamonds
Ring is exactly as pictured. Sizing great. Very happy with my purchase!

Reply from New World Diamonds
I bought 2 Canary Yellow Diamonds and kept the one that I preferred. Professional, prompt and exceptionally friendly and accommodating customer service. I highly recommend this vendor and would give them 100 stars if I could. They really are the best and I have purchased diamonds from various vendors in person and on line over 2 decades. Jewels and jewelry are my hobby. I took courses in jewelry making over the years and am obsessed with jewels and gems. Thank you from a life long customer. Special Thanks to Anji, You are a Delight!

Reply from New World Diamonds

Reply from New World Diamonds
Beautiful craftmanship and design. Will surely come to this shop to buy again.

Reply from New World Diamonds
FANTASTIC EXPERIENCE WITH TINA. SHE WENT TO GREAT LENGTHS TO HELP ME UNDERSTAND THIS VERY NEW CONCEPT OF LAB CREATED DIAMONDS. THE SELECTION IS WONDERFUL AND THE PROFESSIONALISM I EXPERIENCED WITH TINA MADE ALL THE DIFFERENCE. THANKS TO NWD AND CUDOS AND APPRECIATION TO TINA.

Reply from New World Diamonds
Excellent Customer Service!
Extremely efficient and very helpful.
Quick response and they answer all your questions.
So happy with NWD and can't wait to order more items from this company!

Reply from New World Diamonds
Apart from the excellent product that new world diamonds have I’d like to congratulate the customer service provided! I had the honor to speak to Anji and she was phenomenal! Actually went out her way and sent me some ideas well recommended! I bought my girlfriend a ring a little over a year not only myself but herself have been more than impressed! WELL RECOMMEND WONT BE DISAPPOINTED!

Reply from New World Diamonds

Reply from New World Diamonds
Anji was a great help with my order! Highly recommend her!

Reply from New World Diamonds
Studs look awesome, not too big. Shipping was fast and discreet. Would do this again in a heartbeat!

Reply from New World Diamonds
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.