I had been trying to get Newton to action cutting back a tree for more than a year. Emails with two of the Aberdeen team were never responded to or actioned, which is clearly not the service you expe... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I live in a listed apartment block so extra care and attention is required. - not always an easy task. Since Corinne Jordan took over as our Property Manager with Newton a good service has become exc... See more
Company replied
Elizabeth in the Aberdeen office did an excellent job at our recent Owners Association AGM. She had a good command of her brief and explained several tricky matters very well to all those present. We... See more
Company replied
Having problems with sky at the moment sky tried it explained being communal dish they weren’t able to repair dish or connections called Ross, he’s got contractors out and they have been brilliant an... See more
Company replied
Company details
Written by the company
Award winning common property managers, motivated to offer the very best customer service at all times. We provide management services to blocks of flats (of all shapes and sizes) and grounds only management solutions throughout Scotland. We have fully manned offices in Glasgow, Aberdeen, Inverness and Inverclyde, we are never far away when our customers need us!
Contact info
87 Port Dundas Road, G4 0HF, Glasgow, United Kingdom
- 0141 353 9700
- support@newtonproperty.co.uk
- newtonproperty.co.uk
4.3
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great communication from the beginning…
Great communication from the beginning from Frazer . With regular, informative & helpful updates.
Very professional, but also very approachable & friendly.
Overall I have been reassured & most impressed by Frazer’s attitude.
5 December 2025
Unprompted review
Reply from Newton Property Management
Good morning Annie,
Thank you for your wonderful feedback! We’re delighted to hear that Frazer provided clear communication and regular, informative updates throughout the process. His professionalism, combined with a friendly and approachable attitude, is exactly what we strive for. We’ll make sure your kind words are shared with him—he’ll be thrilled to know his efforts made such a positive impression.
Kind regards,
The Team @ Newton
Matthew was very helpful
Matthew was polite, friendly and helpful. He was able to answer all my questions and did so with great patience and professionalism.
7 January 2026
Unprompted review
Reply from Newton Property Management
Good morning Alison,
Thank you for sharing your feedback! We’re thrilled to hear that Matthew provided such polite, friendly, and helpful service. His professionalism and patience are qualities we value highly, and we’re glad they made a positive impression. We’ll be sure to pass your kind words along to him.
Kind regarads,
The Team @ Newton
Our estate is well maintained…
Our estate is well maintained throughout the year. The maintenance team are also very responsive to issues reported, for example during winter periods when the roads and pavements are icy.
7 January 2026
Unprompted review
Reply from Newton Property Management
Good morning Michelle,
Thank you for your kind feedback! We’re delighted to hear that you find the estate well maintained throughout the year. Our maintenance team works hard to ensure everything runs smoothly, and it’s great to know their responsiveness during winter periods has made a positive impact. We truly appreciate you taking the time to share your experience.
Kind regards,
The Team @ Newton
Sandra dealt with my request quickly…
Sandra dealt with my request quickly and my query was resolved within days. She also took the time to follow up today which was much appreciated.
6 January 2026
Unprompted review
Reply from Newton Property Management
Good morning Jenni,
Thank you for your feedback! We’re so pleased to hear that Sandra was able to resolve your query quickly and follow up to ensure everything was taken care of. Providing timely support and going the extra mile is what we strive for, and it’s great to know this made a positive difference for you. We’ll be sure to share your kind words with Sandra and the team. Thank you again for taking the time to leave this review!
Kind regards,
The Team @ Newton
Elizabeth Connon
I have corresponded with Elizabeth Connon on multiple occasions with various issues and queries.
I have been more than happy with the help received each time, Elizabeth has always responded swiftly via either email or phone call to assist me.
I recently reported an issue within my block and Elizabeth had arranged a resolution and communicated a letter to residents within half a working day.
6 January 2026
Unprompted review
Reply from Newton Property Management
Good morning Mark,
Thank you for sharing your feedback! We’re delighted to hear that Elizabeth has consistently provided you with prompt and helpful support. Swift communication and effective resolutions are key to delivering great service, and it’s fantastic to know that Elizabeth was able to arrange a solution and communicate with residents so quickly. We’ll make sure your kind words are passed on to her and the team. Thank you again for taking the time to leave this review!
Kind regards,
The Team @ Newton
Newton Property Management delivers effective management.
I am going to use Challenge - Action - Result (CAR) to explain this.
Challenge - A salt/grit bin has old and hard packed salt inside that is flooded with dirty water. Fortunately, it is free from any general rubbish and the bin lid is perfectly operational. The bin had been refilled at some point, but, it was refilled with the water and the old hard packed salt underneath. To compact this, there are no drainage holes in the base of the salt bin, and the bin is securely bolted to a concrete slab.
Action - I’m a private home owner, I’ve gone out of my way and emptied the bin of all its contents and used what I can to fight the snow and the ice.
I’ve reported everything to Newton Property Management (NPM). Their action is clearly driven by a deliberate main effort as witnessed below.
Result - NPM have assigned a contractor to drill drainage holes in the salt bin. With the bin free from water, the salt bin will be refilled. Over and above the single salt bin, now every salt bin on the estate will be examined, reconciled where needed and refilled if required.
In summary, I had a pleasant, and constructive conversation with NPM, I was listened to, and I felt respected considering what I had personally done to property that belongs to NPM. The communication back from NPM was exceptional in every aspect. The ability to communicate to all who are involved and all who are affected at the same time, with deliberate actions and forward timelines is professional conduct. Additionally, to apply the same action to every other salt bin on the estate is exceptionally wise prior planning and preparation that proves meticulous foresight.
6 January 2026
Unprompted review
Reply from Newton Property Management
Good morning Scott,
Thank you for taking the time to share such a thoughtful and detailed review. We really appreciate the effort you put into addressing the initial challenge with the salt bin and for reporting it to us. Your proactive approach and clear communication helped us take swift and effective action.
We’re pleased that our team was able to respond by assigning a contractor to drill drainage holes, ensuring the bin can be properly maintained going forward. Extending this solution across all salt bins on the estate reflects our commitment to thorough planning and continuous improvement.
It’s great to hear that you found our communication professional and constructive. Listening to our customers and acting decisively is at the heart of what we do, and your feedback reinforces that we’re on the right track. Thank you again for your support and collaboration.
Kind regards,
The Team @ Newton
Some excellent individuals working at Newton
Our development is managed by Hannah H from Newton. She does an excellent job managing the myriad of requests from our old and occasionally complex development. I believe she is the most organised property managers we have had recently from Newton, even proactively organising site visits. I hope Newton do everything they can to keep her on board as we have had a lot of different property managers over the past 5 years.
6 January 2026
Unprompted review
Reply from Newton Property Management
Good morning Peter,
Thank you so much for sharing your feedback! We’re delighted to hear that Hannah has been providing such excellent support and proactive management for your development. At Newton, we strive to deliver consistent and high-quality service, and it’s wonderful to know that Hannah’s dedication and organization have made a positive impact. We truly value your comments and will make sure they are shared with Hannah and the wider team. Thank you again for taking the time to leave this review!
Kind regards,
The Team @ Newton
Very disappointing experience with Newton Property Management.
Their monthly charges feel like extortion and are never clearly explained. Fees appear without transparency, and when you ask for a breakdown or clarification, the answers are vague and superficial.
There is absolutely no flexibility or empathy if you are struggling financially. Instead of trying to help or find a solution, they quickly escalate the situation by passing your details to debt collectors.
Overall, poor communication, lack of transparency, and zero support for tenants. I would not recommend them to anyone looking for a fair or professional property management company.
2 December 2025
Unprompted review
Reply from Newton Property Management
Good morning Gleyce,
Thank you for sharing your feedback. We’re truly sorry to hear about your experience and understand how frustrating this must have been for you. Transparency and clear communication are very important to us, and we regret that we fell short of your expectations in this regard.
We take concerns about charges and financial flexibility seriously and would like the opportunity to review your situation in detail. Please reach out to us directly at your local office and we’ll do our best to provide a clear breakdown and explore any possible solutions.
Your feedback helps us improve, and we appreciate you bringing this to our attention.
Kind regards,
The Team @ Newton
Communications
Hannah has always responded to any queries promptly and with full detail regarding solutions to any issues with our building. She is a pleasure to communicate with.
1 December 2025
Unprompted review
Reply from Newton Property Management
Good morning Lauren,
Thank you so much for sharing your feedback! We’re delighted to hear that Hannah has been responsive and thorough in addressing your queries. Providing clear solutions and excellent communication is something we strive for, and it’s great to know she made your experience positive. We truly appreciate your kind words and look forward to continuing to support you.
Kind egards,
The Team @ Newton
great service from Newton
great service from Newton, who look after our small block of apartments. After changing Factors to Newton we have seen a great improvement - big shout out to Lana who leads the Newton team for us - keep up the brilliant work.
17 December 2025
Unprompted review
Reply from Newton Property Management
Good morning Paul,
Thank you so much for your kind words and for taking the time to share your experience! We’re delighted to hear that the change to Newton has made such a positive difference for your block of apartments. Lana and the team will be thrilled to know their hard work is appreciated. We’ll make sure to pass on your shout-out!
If there’s ever anything more we can do to support you, please don’t hesitate to reach out. We look forward to continuing to provide the same great service.
Kind regards,
The Team @ Newton
Ryan was very kind and helpful
Ryan was very kind and helpful! information was clearly communicated.
15 December 2025
Unprompted review
Reply from Newton Property Management
Good morning Cory,
Thank you so much for sharing your feedback! We’re delighted to hear that Ryan was kind and helpful, and that the information was clearly communicated. We’ll be sure to pass along your kind words to Ryan. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Kind regards,
The Team @ Newton
Great experience with Ryan from Newton
Great experience with Ryan from Newton. Called to inform me of benefits I was unaware of. Very helpful and efficient dealing with timely replies.
12 December 2025
Unprompted review
Reply from Newton Property Management
Good morning Dylan,
Thank you so much for sharing your experience! We’re delighted to hear that Ryan was able to assist you and provide helpful information about your benefits. Efficiency and timely communication are very important to us, and it’s great to know Ryan delivered on that. We’ll make sure your feedback is passed along to him. If you need any further assistance, please don’t hesitate to reach out!
Kind regards,
The Team @ Newton
this company is woefully inadequate…
this company is woefully inadequate when dealing with the people and buildings they are responsible for. Their communication is practically zero, they blame it on staff who are either "off sick" "have left" or "not available" . They chop and change what and how they should be responsible for Leaving the owner of the property to take responsibility. WHAT DO I PAY THEM FOR
15 December 2025
Unprompted review
Reply from Newton Property Management
Good morning Gordon,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and understand how frustrating this must have been. Your concerns about communication and clarity around responsibilities are important to us, and we take them seriously. Unfortunately, we don’t have your contact details to reach out directly, but if you could email us at factor@newton[property.co.uk, reference Trustpilot review, we’d like the opportunity to discuss this further and work toward a resolution. Your feedback helps us improve, and we appreciate you bringing this to our attention.
Kind regards,
The Team @ Newton
⭐ 5 Stars
⭐ 5 Stars – Outstanding Support from Brandon ⭐
I’d like to give very positive feedback for Brandon in the Property Support Team. He has been incredibly helpful, always polite, and genuinely supportive. Nothing was ever too much trouble, and he went out of his way to assist me in every aspect. His professionalism and kindness made a real difference.
Highly recommended!
10 December 2025
Unprompted review
Reply from Newton Property Management
Good morning Jane,
Thank you so much for your wonderful feedback! We’re thrilled to hear that Brandon provided such exceptional support. His professionalism, kindness, and willingness to go the extra mile truly reflect the standards we strive for. We’ll make sure your comments are shared with him and the team. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Kind regards,
The Team @ Newton
Issues around moving flats within the…
Issues around moving flats within the square were complex but Hannah persisted and resolved the complications. Communications with the move involved Robert re debts/payments from both flats which were resolved by both Hannah and Robert's persistence.
12 May 2025
Unprompted review
Reply from Newton Property Management
Good morning Sandra,
Thank you for sharing your experience! We’re so pleased to hear that Hannah and Robert were able to resolve the complexities around your move. Their persistence and commitment to clear communication are qualities we value highly, and it’s great to know they made a positive difference for you. We’ll be sure to pass your kind words along to both of them. If you need any further assistance, please don’t hesitate to reach out.
Kind regards,
The Team @ Newton
They really care about their…
They really care about their developments.
11 December 2025
Unprompted review
Reply from Newton Property Management
Good morning Ryan,
Thank you for your kind words! We’re passionate about caring for our developments and ensuring the best experience for everyone involved. Your feedback means a lot to us and motivates our team to keep delivering the highest standards. If there’s ever anything more we can do for you, please don’t hesitate to reach out.
Kind regards,
The Team @ Newton
Hannah Henshall
Since coming on board for our development Hannah Henshall has proved to be a good addition to our property management. She always displays a friendly attitude to customers and is usually available to speak to about problems. She keeps the development up to date with job progress, and generally gets things done. I would say she has been a valuable addition to the Newton team.
12 December 2025
Unprompted review
Reply from Newton Property Management
Good morning James,
Thank you for sharing your feedback! We’re delighted to hear that Hannah has made such a positive impact since joining the team. Her friendly approach, availability, and commitment to keeping you informed are qualities we value greatly. It’s wonderful to know she’s been able to get things done and provide the support you need. We’ll make sure your comments are passed along to Hannah and the team.
Kind regards,
The Team @ Newton
Quick response
I emailed newtons this morning about lights needing replaced I had reply within 10 minutes ,and any dealings I have had in the past since they took over our property factor’s have always been quick to respond which is very refreshing
12 December 2025
Unprompted review
Reply from Newton Property Management
Good afternoon Malcolm,
Thank you for sharing your experience! We’re so pleased to hear that our team was able to respond quickly and that you’ve consistently found our service prompt and reliable since we took over as your property factor. Providing timely support is something we take pride in, and your feedback is truly appreciated. If there’s anything else we can assist you with, please don’t hesitate to get in touch.
Kind regards,
The Team @ Newton
Security Entrance
I received a quick response to my initial enquiry. I did have to check back if the issue I raised had been dealt with as I was not advised and, being at work all day, I was unaware a contractor had attended. However, in saying that, when I did follow-up, I received an immediate response, explanation and prompted to contact again if there were further issues.
10 December 2025
Unprompted review
Reply from Newton Property Management
Good morning Angie,
Thank you for your feedback. We’re glad to hear your initial enquiry was handled promptly and that we were able to provide an immediate response and explanation when you followed up. We appreciate your patience and will work on improving communication so you’re kept informed throughout the process. Please don’t hesitate to reach out again if you need any further assistance.
Kind regards,
The Team @ Newton
hannah made things happen
following a stroke in 2024 I had requested a bannister be added to allow me to go down downstairs. After a lengthy period of inactivity, when Hannah came on board she made it happen with in a few weeks. It's no over-estimation to say its made huge postive difference, thank you
9 March 2025
Unprompted review
Reply from Newton Property Management
Good morning Helena,
Thank you for sharing your experience. We’re so pleased to hear that the banister installation has made such a positive difference for you. Hannah will be delighted to know her efforts helped make this happen quickly after the delay. Your feedback means a lot to us, and we’re always here if you need any further support.
Kind regards,
The Team @ Newton
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.