I had been trying to get Newton to action cutting back a tree for more than a year. Emails with two of the Aberdeen team were never responded to or actioned, which is clearly not the service you expe... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I live in a listed apartment block so extra care and attention is required. - not always an easy task. Since Corinne Jordan took over as our Property Manager with Newton a good service has become exc... See more
Company replied
Elizabeth in the Aberdeen office did an excellent job at our recent Owners Association AGM. She had a good command of her brief and explained several tricky matters very well to all those present. We... See more
Company replied
Having problems with sky at the moment sky tried it explained being communal dish they weren’t able to repair dish or connections called Ross, he’s got contractors out and they have been brilliant an... See more
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Company details
Written by the company
Award winning common property managers, motivated to offer the very best customer service at all times. We provide management services to blocks of flats (of all shapes and sizes) and grounds only management solutions throughout Scotland. We have fully manned offices in Glasgow, Aberdeen, Inverness and Inverclyde, we are never far away when our customers need us!
Contact info
87 Port Dundas Road, G4 0HF, Glasgow, United Kingdom
- 0141 353 9700
- support@newtonproperty.co.uk
- newtonproperty.co.uk
4.3
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 24 hours
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Jamie-Lee - Curteous and Professional
Jamie-Lee has always been quick to respond, he has always maintain courteous and professional conduct and given details to queries when asked.
21 January 2026
Unprompted review
Reply from Newton Property Management
Good morning Ben,
Thank you so much for your kind feedback. We’re delighted to hear that Jamie-Lee has consistently provided quick, courteous, and professional support. Ensuring our customers receive clear and detailed responses is a top priority, and it’s wonderful to know this has been reflected in your experience. We truly appreciate you taking the time to share your review.
Kind regards,
The Team @ Newton
Linda at Newton (Glasgow) who manages…
Linda at Newton (Glasgow) who manages our estate organised the repair to a pathway light that was dark and was causing a hazard outside our block. Most issues within the estate are resolved quickly and efficiently.
19 January 2026
Unprompted review
Reply from Newton Property Management
Good morning Brian,
Thank you so much for taking the time to share your feedback. We’re delighted to hear that Linda at our Newton (Glasgow) office was able to organise the repair to the pathway light quickly and ensure the area is safe again.
We’re committed to resolving issues across the estate efficiently, and it’s great to know this has been your experience. If there’s ever anything more we can help with, please don’t hesitate to get in touch.
Kind regards,
The Team @ Newton
Solved issue quickly!
Had a issues and they solved it quickly! They back to you quickly if you email them. They are a good factor for the building area.
19 January 2026
Unprompted review
Reply from Newton Property Management
Good morning Faith,
Thank you for taking the time to leave us a review! We’re really glad to hear that our team was able to resolve the issue quickly for you. It’s great to know that our email support has been helpful and responsive as well.
We truly appreciate your positive feedback about the role we play in the building — it means a lot to us. If you ever need anything else, we’re always here to help!
Kind regards,
The Team @ Newton
Terrible customer service
UPDATE FOLLOWING THE REPLY FROM NEWTON:
Called and once again was put through to the property managers voicemail, no response via email either and the leak is considerably worse.
Impossible to get hold of anyone in the Glasgow office.
Always put through to a property managers voicemail and never called back despite being promised an urgent call back - regarding a communal leak.
Their own website says their opening hours are 9.00-16.00 on a Friday, I called them at 15.03 and got an automated message saying their office is closed.
16 January 2026
Unprompted review
Reply from Newton Property Management
Update response: We cannot find any information relating to your calls, if you could advise what your account number or development name is, we can arrange for the property manager to call you. I have also spoken to our IT team and if you can advise what time you called we can trace the call and check which property manager should call you back.
good morning Annabelle
Thank you for taking the time to share your feedback. I’m very sorry to hear about your experience, especially when you were trying to report an urgent communal leak — that’s not the level of service we aim to provide.
We understand how frustrating it is to be directed to voicemail and not receive the promised call back. I will make sure this is followed up with the property management team so we can understand what went wrong and prevent it happening again.
Regarding the office hours, our website does state that we are open until 4pm on Fridays, but our phone lines switch over at 2pm to allow the team dedicated administration time. Our out of hours service would have been able to assist you with the leak. I appreciate that this wasn’t clear during your call at 15:03, and we will review our messaging to ensure our customers receive accurate and consistent information.
If you’re still experiencing issues with the leak or need further assistance, please contact us directly and we will prioritise resolving this for you.
Thank you again for your feedback — it genuinely helps us improve the service we provide.
Kind regards,
The Team @ Newton
Great Customer Service
Hayley was our contact at Newton. She always responded promptly and was very helpful with good explanations and advice. We have recently sold our property and she continued to be helpful through that process.
14 January 2026
Unprompted review
Reply from Newton Property Management
Good morning Dee,
Thank you so much for sharing your experience. We’re delighted to hear that Hayley was able to support you so well throughout your time with Newton. It’s great to know her prompt communication, clear explanations, and helpful advice made a positive difference — especially as you went through the process of selling your property.
We truly appreciate you taking the time to leave this feedback, and we wish you all the very best for the future.
Kind regards,
The Team @ Newton
Great Service...Great Outcome..
I contacted John Mann from Newton Property just after the Xmas holidays to report a kerb sinking into the main drain in our street as it could cause a blockage.
John was very quick in replying to my email and very prompt in getting quotes for the repair, he kept me updated all the way from me reporting it to it getting repaired, which it was all repaired within 9 days, that's what I call quick
Thank you newton property and a big thank you to John Mann
15 January 2026
Unprompted review
Reply from Newton Property Management
Good morning Agnes,
Thank you very much for taking the time to share this lovely feedback. We’re delighted to hear that John was able to assist you so promptly after the holidays and that he kept you well informed throughout the process. Ensuring repairs are handled quickly and efficiently is a priority for us, so it’s great to know everything was resolved within such a short time.
Your thanks to John and the wider Newton Property team are truly appreciated. If you ever need anything further, please don’t hesitate to get in touch.
Kind regards,
The Team @ Newton
Swift no fuss action to resolve the…
Swift no fuss action to resolve the issues, first class service by the factor staff.
13 January 2026
Unprompted review
Reply from Newton Property Management
Good morning GT
Thank you so much for your kind feedback. We’re delighted to hear that our team were able to resolve everything quickly and that you received first‑class service from our staff. Your recognition means a lot to us. If there’s anything more we can help with, please don’t hesitate to get in touch.
Kind regards,
The Team @ Newton
Always professional
Always professional, quick response and issues promptly dealt with!
3 January 2026
Unprompted review
Reply from Newton Property Management
Good morning Allan,
Thank you for your kind words! We’re thrilled to hear that you find our team professional and responsive. Providing quick and effective solutions is always our goal, and it’s great to know that this has been your experience.
If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We appreciate your continued trust in us!
Kind regards,
The Team @ Newton
Last year I got in touch with John from…
Last year I got in touch with John from newton property regarding over grown bushes in a communal area. John quickly got quotes and arranged for the work to be carried out. The work has only just been done due to birds nesting which I completely understand. Overall very happy with the service.
10 January 2026
Unprompted review
Reply from Newton Property Management
Good morning Louise,
Thank you so much for sharing your experience! We’re delighted to hear that John was able to assist you promptly and keep you updated throughout the process. We appreciate your understanding regarding the delay due to nesting birds—it’s great to know you value the care taken for wildlife.
We’re thrilled you’re happy with the outcome and the service provided. If you need any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
The Team @ Newton
Whenever I have needed any assistance…
Whenever I have needed any assistance or advice Lana has answered my query promptly and nothings ever too much trouble. The company provides information in a timely manner eg poor weather and out of hours contacts, overall a great service thank you.
12 January 2026
Unprompted review
Reply from Newton Property Management
Good morning Lindsay,
Thank you so much for your kind words! We’re delighted to hear that Lana has been able to assist you promptly and that you’ve found our communication helpful, especially during poor weather and out-of-hours situations. Providing timely information and excellent service is always our goal, and it’s great to know this has made a positive difference for you. We truly appreciate your feedback and look forward to continuing to support you.
Kind regards,
The Team @ Newton
Emergency? Newton Doesn’t Care – Two Years of Damage and Zero Action
Absolutely appalling service from Newton Property Factor — easily the worst experience I’ve ever had with any property management company. They took over from APL without consulting owners, and both companies have been a complete disaster.
I’ve had a roof leak since December 2023. APL told me to wait for better weather, then completely failed to act. Summer 2024 came and went, and I later discovered the person handling it had left without passing on any information. Despite me emailing countless times, nobody had a clue this was an issue.
Newton took over in October 2024, and things somehow got worse. They charged owners nearly £10,000 for roof repairs, then claimed they needed better weather again. Later, I found out they were applying for a grant to fund the repair — without informing any owners until I lodged a formal complaint.
Their Associate Director, Justine, assured me in Q4 2024 that Newton would resolve this and be better than APL. That was a lie. The matter is still unresolved and has escalated into an emergency situation. The First-tier Tribunal has accepted my case, and legal action is now underway.
Newton sends out emails during storms claiming they’re ‘on hand to help in an emergency.’ Laughable. When I called their so-called emergency line during a storm, the out-of-hours call centre couldn’t reach anyone at Newton. I was told someone would contact me on the next working day — 48 hours later, I’m still waiting for that call. So much for an emergency service.
To be fair, not all staff are bad, but some are dismissive, rude, and completely lack compassion. This situation has dragged on for over two years, and my property is now severely damaged because of their incompetence and negligence. If you value your sanity, your property, and your money, avoid Newton Property Factor at all costs.
*To reply to the reply
On the 19th of November 2024 I have an email saying they had instructed the works now in their reply to my recently say the works haven't even been instructed.
*Further reply, letter dated 29th of April 2025 said the full works had been instructed Newton now claiming that only the temporary repair has been instructed.
11 January 2026
Unprompted review
Reply from Newton Property Management
Good morning Joel,
Thank you for taking the time to share your feedback. We’re very sorry to hear about the frustration this situation has caused and understand how concerning it must be for you.
To clarify, the roof works have been approved, and we are currently awaiting all owners to pay their share so that we can instruct the contractor to proceed. Your property manager has also applied to the local council’s Missing Shares Scheme to help encourage payment from any outstanding owners. This process is essential to ensure the work can be completed as quickly as possible.
We appreciate your patience and understand how important this repair is. Please don’t hesitate to contact us directly if you’d like an update on the progress — we’re committed to resolving this matter for you.
Kind regards,
The Team @ Newton
Response to update : temporary repairs are being instructed until the roof major works can be carried out.
Newton Management Aberdeen Great performance
Since Newton Property Management took over the maintenance and up keeping of Strawberry Bank Parade Aberdeen it’s literally been like night and day compared with the last Factor , and especially throughout December / January where they totally maintained the clearing of snow from the walk ways on a daily basis and keeping the are clean
Thank you Newton
12 January 2026
Unprompted review
Reply from Newton Property Management
Good morning Jon,
Thank you so much for your wonderful feedback! We’re delighted to hear that you’ve noticed such a positive difference since Newton Property Management took over. Our team works hard to ensure properties are well-maintained, and it’s great to know the snow clearing and upkeep during December and January made an impact. We truly appreciate your kind words and look forward to continuing to provide the highest level of service.
Kind regards,
The Team @ Newton
Excellent advice …
I have had some issues that needed some legal expertise and Catherine from the Glasgow office has been fantastic. She has been a great help, so knowledgeable, approachable and professional.
2 December 2025
Unprompted review
Reply from Newton Property Management
Good morning Alison,
Thank you for sharing such positive feedback! We’re thrilled to hear that Catherine was able to provide the legal expertise and support you needed. Her knowledge, approachable manner, and professionalism are qualities we value highly, and we’ll make sure your comments are passed on to her. If there’s anything else we can assist you with, please don’t hesitate to get in touch.
Kind regards,
The Team @ Newton
Very prompt response from Zac with a…
Very prompt response from Zac with a number of requests actioned in one go- First Class!
9 January 2026
Unprompted review
Reply from Newton Property Management
Good morning
Thank you so much for your kind feedback! We’re delighted to hear that Zac was able to respond promptly and take care of multiple requests in one go. We’ll be sure to share your comments with him—it means a lot to the team. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Kind regards,
The Team @ Newton
Matthew was so pleasant and helpful on…
Matthew was so pleasant and helpful on the phone with us. His experience and caring attitude made it so much easier to deal with our water leak. Couldn’t have asked for better!
8 January 2026
Unprompted review
Reply from Newton Property Management
Good morning Margaret,
Thank you for sharing your experience! We’re so glad to hear that Matthew was pleasant and helpful, and that his expertise and caring attitude made a stressful situation easier for you. We’ll be sure to pass along your kind words to him. If you need any further assistance, please don’t hesitate to reach out—we’re always here to help!
Kind regards,
The Team @ Newton
Great customer service
I had excellent customer service from Yvonne. The problem was solved quickly and efficiently and throughout the process the communication was great.
8 January 2026
Unprompted review
Reply from Newton Property Management
Good morning Fiona,
Thank you for your feedback! We’re so pleased to hear that Yvonne provided excellent customer service and resolved your issue quickly and efficiently. Great communication is something we strive for, and it’s wonderful to know Yvonne delivered that for you. If you need any further assistance, please don’t hesitate to get in touch!
Kind regards,
The Team @ Newton
Response time
Zac responded super quickly and was very helpful in supporting my queries.
8 January 2026
Unprompted review
Reply from Newton Property Management
Good morning Julien,
Thank you for sharing your feedback! We’re thrilled to hear that Zac was able to respond quickly and provide the support you needed. Your satisfaction is our priority, and we’ll make sure Zac knows how much his assistance meant to you. If you have any more questions or need further help, don’t hesitate to reach out!
Kind regards,
The Team @ Newton
Very helpful
June from Newton Property management was very kind and helpful. We are having some issues with our building and she was trying to help out. June was very honest and has a positive attitude.
8 January 2026
Unprompted review
Reply from Newton Property Management
Good morning Katarina,
Thank you for sharing your experience! We’re delighted to hear that June was kind, helpful, and proactive in assisting with the building issues. Her honesty and positive attitude truly reflect the values we strive for at Newton Property Management. We appreciate your feedback and will continue working hard to resolve any concerns and provide the best possible support.
Kind regards,
The Team @ Newton
Property manager review
Jack has been a great property manager since he came onboard. He’s responsive and proactive and always polite. Appreciate having him.
7 January 2026
Unprompted review
Reply from Newton Property Management
Good morning Aileen,
Thank you so much for sharing your feedback! We’re thrilled to hear that Jack has been such a great property manager. His responsiveness, proactive approach, and professionalism are qualities we value highly, and it’s wonderful to know they’ve made a positive impact for you. We truly appreciate your kind words and look forward to continuing to provide you with excellent service.
Kind regards,
The Team @ Newton
Excellent service
I have received excellent service recently from our Property Manager, Yvonne Mathers, in sorting out a number of issues.
Most recently, Yvonne was very effective in sorting out an alarm that was going off during the night and disturbing sleep.
When I reported the problem, Yvonne acted promptly, liaisng with the commercial unit concerned, and the alarm fell silent at night.
When the problem recurred and I reported this to Yvonne on New Year's Eve, she acted immediately. This enabled the commercial until to call out an engineer before the Bank Holidays. What a relief!
31 December 2025
Unprompted review
Reply from Newton Property Management
Good morning Karina,
Thank you for taking the time to share your feedback! We’re delighted to hear that Yvonne provided such excellent service and acted promptly to resolve the alarm issue, even during the holiday period. Her dedication and responsiveness truly reflect our commitment to supporting residents and ensuring peace of mind. We’ll make sure your kind words are passed on to Yvonne—she’ll be thrilled to know her efforts made such a difference.
Kind regards,
The Team @ Newton
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