Newtek Bank Reviews 377

The bank appears not to honor its obligations anymore.
I am unable to return the balance from my CD account that matured on January 15. The bank doesn't process my money withdrawal request. Their customer support rarely responds to my messages, and I am unable to reach out to them over the phone.
I highly recommend avoiding them at all costs.

Complaints have been filed with CFPB and OCC.

Representative was nice and answered all my questions. Gave me step by step instructions and provided useful tips.

I've had to call in twice for assistance with my online savings account, and Mark S. helped me both times and exemplified the kind, patient, knowledgeable, professionalism one would expect but rarely receive these days. He was great, and I really appreciated his help. I wish most banks and businesses had the same level of customer service.
My only complaint about this bank is the pathetically slow ACH speed for funds transfers, and the limits per transfer should be higher; otherwise, I am extremely satisfied with Newtek Bank and their industry leading savings rate!

I've had several online banking accounts. Newtek surpass them all by flying colors. First their customer service they know what they're talking about. I have been extremely satisfied. Like most things there's a ways of fee for a wire transfer not with newtek it's just another perk becoming a member. They offer the highest high yield interest rates and some of the best CD rates. Number one you won't beat their customer service they have always called me when I left a message. Highly recommended.

⭐☆☆☆☆

Extremely disappointing customer service experience.

I have been trying to do a wire and encountered repeated delays, unclear instructions, and contradictory information through the bank’s secure messaging system. Despite multiple requests, I was never provided with the correct form or clear steps to initiate the wire.

Out of concern, I called customer service and was told that everything looked fine and that my wire request was already being processed. More than 48 hours later, I was informed otherwise, which was both confusing and frustrating, and causing further delay.

I bank with multiple institutions and have never experienced this level of inefficiency or difficulty accessing my own money. I am very familiar with DocuSign, but one cannot sign documents that are never sent.

This process was unnecessarily stressful and unprofessional. I would not recommend this bank to anyone who values timely, clear, and reliable customer service.

I'd give a zero star if I could.

I was having difficulty with the online portal and needed help. I accessed the chat assistant, and was connected to Gina L. After going back and forth with questions, Gina offered to call me!! Then we talked as I navigated around the portal with her coaching. Gina was extremely knowledgeable and could not have been more pleasant. She represents the company respectfully and professionally , and most importantly answered all my questions. She was Great!

I had some questions regarding an account I have with Newtek and Katie was the agent that responded. She was professional and answered all my questions and sent the necessary forms I need to complete. I have been very happy with the service I have received.

JA'KIRA was excellent. She was able to resolve my login issue within minutes. Patient, courteous and very helpful. Great service.

Michael Mann provided excellent customer service. Patient and informative. After speaking with him I knew Newtech Bank was the right choice for me. Thanks again Michael!!

They were quick in resolving the issue of my CD. That being said Newtek was not at fault, I failed to instruct them in a timely manner and it was corrected. No complaints about Newtek Bank.

I had an issue transferring money and Ja'Kira walked me through it. She was extremely patient and helpful and easily solved my problem

I had the privilege of being helped by Christopher. Not only was he so kind but very patient with me in trying to help me. He was very professional and I appreciate his dedication in helping me resolve my issue.

While opening a new account, I initially had problems with the website. I requested a callback from customer support and Ja'Kira called me back promptly. She very patiently made sure that everything was set up properly and answered all my questions.

Ja’Kira was excellent and very patient with me… her service made my transaction smooth!!

Started off great. I thought this was going to be a company i could work with long term on many different service, but they turned out to be very dishonest and misleading. I didn't want to waste a month submitting documents only to be told they couldn't help me. They assured me my situation was something they 100% could do but they are just as dishonest as every other company selling people a bunch of BS just to drag you along and then go back on all the things they said they could do. Do better and stop wasting peoples time and money

I just had the most amazing customer service experience yesterday and today. Newtek has been the online bank I've used for several years to benefit from its excellent interest rates on high yield savings accounts. When I realized that I had forgotten to transfer sufficient funds for my son's college tuition due tomorrow, I called Newtek to arrange a wire transfer. (Incidentally Newtek provides free wire transfers!) My very friendly customer service representative Ja'Kira stayed with me through several calls yesterday and today to ensure that the wire transfer went through, even when I screwed up the wire transfer form with my fat fingers and incorrectly input my own street numbers. (SMH--I am getting old.) In any case, big kudos to Newtek for their outstanding customer service.

Relieved College Mom

Ja’Kira was an awesome representative. She made activating my old closed account so easy. Thank You dear Ja’Kira for your awesome help.

JA'KIRA WAS PLEASANTLY HELPFUL AND OPEN TO MY ASSISTANCE WITH TECHNICAL WORDS. It may be my best rapport with any bank support gal or guy to date. Thanks for her patience and the start of this move. (She helped with the application toward acceptance. :)

Katie (Tier 2 Support Agent) was friendly, helpful, and informative. I enjoyed my interaction with her and prompt action.

Katie- Tier 2 Support Agent guided me through obstacles (created by me) while opening a new account adding a co-owner and beneficiary. She was very helpful and kind and patient with my failed attempts.
I am very grateful the grace she showed me.