Newtek Bank Reviews 377

One of the worst experience with little to no follow through. Officers at Newtek for SBA loan applications waited almost 1 month to get back to us despite repeated requests while never returning phone call or emails. They dismissed the loan application without follow up and exploring other options after spending a lot of time putting all the documents together. The bank hides behind its lack of physical presence. Avoid at all costs. Very frustrating and a lot of time wasted.

I have worked with many of the employees from Newtek Bank and they are all professional and helpful, I recently worked with Ja'Kira and they followed up with a call and email to make sure everything went correctly folks like them make me think of Newtek when banking

Contacted Newtek to make changes on my accounts. Katie was very helpful and answered my questions quickly and made it easy to make these changes. Would recommend Newtek for their competitive rates and great customer support.

Generally, my experience with Newtek and its representatives was good. The only inconvenience I experienced was when I went to transfer funds from my matured CD I had to make a formal request in writing, rather than have the ability to make the transfer totally online as other banks do.

A lot of calls had to be made because everyone kept telling me to check fir an update ever 5-7 business days. Tool a month and a half but once I was connected to Ja’kirs she resolved my manual account opening issue within a week. And she constantly followed up vis messages

I had a great experience. Katie was very helpful and answered all my questions clearly. She also responded very quick every time I reached out.

I am extremely satisfied with my experience banking with Newtek Bank. Ja'Kira and their other service professionals I've interacted with have always been courteous, prompt and very helpful.

I've been with the bank both high yield and 6 month CD about a year now. Higher yields than any brick and mortar banks and straight forward with both accounts. At this time I can state that all is good, no worthwhile issues, and much better yields make the online experience worth it.

I find the customer service not serving the customer

I have opened both high-yield savings and short-term CD accounts with Newtek Bank, and found their interest rates to be consistently high. Also, Newtek’s customer support has been exceptional – Katie and the entire Newtek contact center team have done a fantastic job answering both telephone calls and secure messages through their website. Thank you, Newtek Bank !

"Warning: Newtek Bank takes a massive amount of personal data and charges high fees, yet they use every possible excuse to deny your loan. It seems they are more interested in collecting fees than actually lending. Avoid them at all costs."

Quick response from Ja'Kira for my questions. Professional customer services.
Competitive interest rate.

I had a question and Katie was extremely helpful in guiding me to meet my objective.

It is a good institution to do business with.

I received excellent support from Ja’Kira Price in Digital Banking. She was patient, knowledgeable, and resolved my issue quickly. I appreciate her professionalism and the clarity she provided.

I am a new customer with Newtek Bank. I am very particular who I do business with and I have several accounts with different companies. I have to say that my experience with Newtek Bank has been excellent!! If you are looking for a business to bank with look at Newtek Bank first. They have stellar customer service and interest rate!! Platinum service for sure!!!!

Recently opened a personal account and followed up with bank to bank transfer a few days later without problems. What new to me that the bank did not have any forms available on their web site, I called and was told by rep if I wanted to name a beneficiary to acct, send secure msg. I was expecting a blank form but was told to reply to msg with name, SSN & amt of beneficiary. Waiting for and update from them to verify if completed correctly. There is NO dropdown addressing any forms and also there is "NO" search on web site to look for anything.

Ja’Kira assisted me today in re my CD.
She was professional, efficient, competent, very pleasant to speak with and resolved my issue. She is a credit to Newtek.

Best regards

Jim

Mark S . resolved my online deposit problem . Courteous and professional . Excellent customer service .

One Star Review:
I was willing to at least give two stars based off potentials of the company but I haven't even started & already dealing with complications. To what seemingly looks like a great place to bank, I just wanted a bit more information. I had already waitlisted myself but since this is something I'd like to open sooner rather than later, I figured I'd ask follow up questions & it wouldn't hurt. I was connected with Destiny. Answers received were cold & sharp, not exactly customer service. I was asking follow up questions in regards to the process and/or time frame expectations, but was rushed by a very copy & paste "anything else I can assist you with?" right before I was kicked out of the conversation mid type (which I know you see chat bubbles). Extremely disappointing.

Updated: 1/28/26
I thought it best to show my original reaction compared to the one I have to say today. They almost immediately reached out after my post which was fantastic and I feel is a rarity nowadays. Joanna had contacted me after my initial review & what a breath of fresh air that she was! She apologized time & time again for my first interaction, continued with a great attitude as she very clearly answered my questions & informed me as to what I can expect in the future. The only thing that is keeping me from giving 5 stars is the fact that I'm not banking with them already!
I'm super happy with the turn around & I hope to be banking with them soon (:

If I could give it a zero I would. I made one single transfer to this new savings account I opened with Newtek bank and have been unable to login to my account and access my money ever since. It’s been a couple months of me going back and forth with customer service trying to get my money. Don’t bank here!