Making payments is super easy online. All customer service reps we have ever spoken to have been top notch. You should be very proud of them. Okay, you just lost points. This is a historical review o... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Oooooh, this is so much better than all the other loan servicer I’ve ever had in the past! I feel like I’m finally home! I have an app that loves me! If I had to sum this app up in two words, it would... See more
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This company is doing its financial calculations on time, easy way to understand and if I got questions, they help me on time. Thanks for your service. Online up you control your finance daily.
Company replied
Making Online Payments Making online payments is very convenient and simple. For those with busy schedules like mine, this app is extremely helpful and saves valuable time. I truly a... See more
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Company details
Get to Know Newrez
Written by the company
- Newrez (NMLS #3013) is a national mortgage lender and servicer focused on helping people achieve and sustain homeownership with guidance that’s personal, practical, and built for real life. Since 2008, we’ve helped customers across the country purchase homes, refinance, and access their home equity with solutions designed to support long-term financial goals.
- Our team combines decades of mortgage expertise with the scale, financial strength, and product innovation needed to serve today’s buyers and homeowners with confidence. We offer a wide range of loan programs across retail, wholesale, correspondent, and consumer-direct channels. Our experienced Loan Advisors take time to understand each customer’s goals so they can clearly explain their options and recommend personalized solutions. Newrez customers benefit from a dedicated point of contact, intuitive digital tools, and innovative products.
- At Newrez, our mission is to champion homeownership by helping customers make informed decisions that fit their lives today and their aspirations for tomorrow. Wherever you are in your homeownership journey, we’d be honored to help you get the most out of your home. To learn more, follow us on social media or visit newrez.com.
Contact info
1100 Virginia Dr., Suite 125, 19034, Fort Washington, United States
- 1-888-673-5521
- newrez.com
4.4
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Great company I have no problems with them, and if I have, they have always taken care of me
They have always taken care of me. Any problems with that they’ve helped me out. I’m glad to be with.
2 October 2026
Reply from Newrez
Charles, thanks for your kind words! We're so glad to hear you've had a positive experience with us.
Very useful
I am able to pay my mortgage easily and add additional payments as needed. The information about escrow and balance is easy to understand
2 October 2026
Reply from Newrez
Thanks for your 5-star review, Patrick! We're glad we've made managing your mortgage simple and easy to understand. We appreciate you taking the time to share your experience!
Very easy app to navigate
2 October 2026
Reply from Newrez
Thanks for sharing your positive feedback with us, Sandra! We appreciate the review.
Reply from Newrez
Cynthia, we're so glad you've enjoyed using our app. Thanks for your positive feedback!
I paid off my loan and cant receive any…
I paid off my loan and cant receive any information on the return of over $2000.00 in escrow and taxes owed to me. Several requests have gone unanswered but still want to ask if I want new loan.
1 October 2026
Unprompted review
Reply from Newrez
We're sorry to hear about your experience with us, Bernie. Please contact our Homeowner Advocacy team by calling 855-314-8317 so we can assist you further.
Reply from Newrez
Mike, thanks for your feedback. We value your input and will share your comments with our team as we continue working to improve our chat experience.
Reply from Newrez
David, thanks for your 5-star review!
Reply from Newrez
Thanks so much for sharing your positive experience with us, Scott! We appreciate the feedback.
I needed to change payments frequency…
I needed to change payments frequency and amount. Took me all of three minutes. I’ve been with NewRez nine years and never had a problem. I will use them if need be in the future.
1 October 2026
Reply from Newrez
Thanks for sharing your positive experience with us, William! We're so glad we could make changing your payment frequency quick and easy.
I don’t believe nothing on this website…
I don’t believe nothing on this website because it changes all the time. The website is not accurate on your you’re account.
1 October 2026
Reply from Newrez
Tangee, thanks for the feedback. We've passed along your concerns to our Homeowner Advocacy team, and they will reach out to you directly. We appreciate the opportunity to improve your experience.
Reply from Newrez
Thanks for your 5-star review, Yakubu!
The app sucks
1 October 2026
Reply from Newrez
Andrew, thanks for sharing your feedback. We're sorry to hear you haven't had a positive experience with our app. If you'd like additional assistance, please call us at 855-314-8317 and our Homeowner Advocacy team will be glad to help.
Reply from Newrez
Kerry, thanks for the 5-star review!
not possible to get support of any…
not possible to get support of any kind. They pretend like they don't have my mortgage when I call for help, but im looking at my loan on their website while they are telling me they don't have it.
The phones never work and i have been hung up on 3x out of 13 calls to try to find support.
Everything tripled in price after they bought my mortgage. My reasonable payment is now triple what I was paying. same with the escrow. And no one will answer my questions as to why and how we can remedy it.
they are worse than ocwen or phh
30 September 2026
Unprompted review
Reply from Newrez
Thanks for your feedback, Sara. We're sorry that your first experience with us was not a positive one. We've shared your concerns with our Homeowner Advocacy team, and they will contact you directly to assist. For immediate support, please call us at 855-314-8317.
Reply from Newrez
Thanks for the 5-star review, Mauricio!
It would be nice to be able to make…
It would be nice to be able to make payments online using more than one bank account other than having to call in and deal with people that don’t seem happy to help me. Not a good experience every month.
1 October 2026
Reply from Newrez
Marcie, thanks for the feedback about your payment experience. We've shared your concerns with our Homeowner Advocacy team who will reach out to you directly to assist.
The program is easy to understand when…
The program is easy to understand when making payments
1 October 2026
Reply from Newrez
Thanks so much for your 5-star review, Rickey!
Reply from Newrez
Cheryl, thanks so much for your 5-star review!
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