New Home Solutions Reviews 206

Had a fantastic experience working with Carly from New Home Solutions. From the very beginning, she was professional, approachable, and incredibly knowledgeable about the entire process.

What really stood out was the way Carly handled everything so efficiently and calmly. She kept me informed at every stage, explained things clearly, and was always quick to respond to any questions I had.

Carly’s attention to detail and dedication really gave me confidence that everything was in good hands. She went above and beyond to make sure the sale progressed smoothly, and her positive attitude made a big difference throughout.

We could not have done this without Ashley Moore . Her communication and support is incredible would recommend to anyone 🤗

Had a pleasant experience. The property purchase transaction went smoothly and swiftly. Communication was timely and clearly. Thank you very much.

Professional, friendly, efficient and well communicated
Helen was the glue that held the entire process together, communicating with all the parties involved. Helen ensured we were informed, gently guided us through the process and kept the process moving; all in her calm and positive approach

Great service, friendly staff and completion only took a few months!

Helen was very helpful with purchasing of my house with good communication throughout. Recommend their services.

New home solutions has been very reliable throughout the purchase of my first home! Helen was very friendly and professional and kept in touch throughout the process!

We have found this service as invaluable really as have not needed to once chase or complain, have always been informed of delays and with the weekly updates has really been a very good experience.

Friendly
Professional
Efficient

The initial sales process with New Home Solutions was positive. Everything after offer acceptance fell well below expectation.

Sales progression was poorly managed

- I had to chase for updates throughout
- Communication was delayed, often not until late afternoon
- Information was inconsistent and changed without explanation
- Three agreed exchange and completion dates were missed

When these dates were missed, there was no proactive call or update. I had to follow up myself to understand what had happened.

Advice that made things worse

I was advised to reduce my sale price to speed up the transaction.

I agreed on the basis it would accelerate exchange and completion.

What followed:

- The buyer’s mortgage needed to be amended
- This added roughly two weeks to the timeline

Result:

- Lower sale price
- Longer process

This should have been anticipated before advising a price reduction.

Lack of ownership

- Emails were often forwarded as “FYI” with no commentary or action
- I had to prompt basic tasks such as chasing solicitors and progressing the survey
- The process felt unmanaged, with the buyer dictating pace

I escalated this to management and requested a change of sales progressor. There was a short improvement, but no lasting change.

When I raised further complaints, these were not addressed by management.

Impact

- Significant delays beyond the original six-week expectation
- Considerable personal time required to manage the process
- Ongoing uncertainty caused by repeatedly changing dates

For comparison, the sales progressor on my onward purchase was proactive and drove the transaction forward. That contrast highlights what was missing here.

Overall

A disappointing experience. The lack of control, missed deadlines, and poor communication meant I had to manage much of the process myself.

I am now escalating this matter to The Property Ombudsman.

I would not use New Home Solutions again based on this experience.

Excellent service, Vanessa has been so helpful, reassuring and very honest with us. Would definitely recommend them.

We’ve had a really positive experience throughout our house sale, and a big part of that is down to Helen Dyson.

Helen has been an absolute asset to the process from start to finish. She’s been proactive with updates, consistently chasing all parties to keep things moving, and stepping in to help navigate and negotiate when needed. In what can be a stressful and uncertain process, she’s been a calm, reliable point of contact throughout.

Her communication has been clear and timely, and it’s obvious she genuinely cares about progressing things and getting the best outcome for everyone involved.

We’re really grateful for all of her support and wouldn’t hesitate to recommend her.

We have recently sold our house with New home solutions, and can honestly say we have received outstanding costumer service with the whole team but especially Karly who has been so friendly and informative throughout the whole process updating my self and my partner daily! Our house sold within days of been listed with new home solutions and we couldn’t be any more great full with all the help we received from Karly explaining everything so simply making the whole process so much less stressful.

Karly you have been amazing and truly are a credit to the company I really hope you get the recognition you deserve.

New home solutions 10/10 from us!!

I used New Home Solutions as part of an assisted move in conjunction with Bloor Homes. My property was listed with them as well as two local estate agents, yet they were the only ones who generated consistent viewings and ultimately secured a sale.

Although the buyer’s solicitors proved to be quite challenging, this was completely outside of their control. Throughout the process, Helen Dyson was incredibly proactive and persistent in following things up, helping to keep everything moving and ensuring we successfully reached completion.

At the beginning they were great. Really kind and helpful. Replied to emails. I couldn’t fault them.
Then silence.
No information
No communication
Inaccurate information provided.
Such a shame I do not know why they stopped communicating.
They even changed the price of my house without telling me… I found out online! That was an unpleasant surprise!
I do not understand why the first class customer service went to silence?
Use this company at your peril.

What a pleasant experience from the start. We've dealt with Karly Bibby and if everyone at New Home Solutions is as committed and responsive then it can only be a bonus. Karly kept us updated throughout the process of offerings and gave expert support and advice. It's been a real pleasure working with her.

Georgie at new home solutions was absolutely brilliant, we can’t thank her enough, always went above and beyond, nothing was a problem to her, kept us well informed every step of the way.
Georgie made everything easy and calm when things got stressful she was always there to help.
And everyone who I ever dealt with at new home solutions was so kind and helpful, highly recommend using new home solutions.

We purchased our property via New Home Solutions and dealt with Helen Dyson!

Helen made the whole process a simple one and was very helpful throughout. No call ever felt too much hassle for her and she was always very happy to help.

It turned out to be a smooth process overall.

Thanks again, Helen.

Very pleased with the service I experienced. Helen was extremely helpful and professional.

Very prompt, and efficient service in buying my first home through persimmon homes, Tina was very pleasant to deal with, thankyou for a smooth transaction 😁