My order arrived fast, my questions were answered quickly and satisfying. There was a little issue; the confirmation order email had only the insurance contact information. I had to contact through th... See more
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Updated after i emailed with customer service: I ordered for the first time and everything went nice and smooth. I ordered two kits, one with pearls, those stink quite a bit and some are broke... See more
Oh my gosh! I’ve been struggling with ordering and tracking and everything in between with my order (I'm not tech savvy at all) and the support team here at newcraftday has been so helpful! Thank you... See more
I've made multiple orders here and all were shipped perfectly assembled and came quickly. Customer service is friendly and eager to go the extra distance to ensure you really enjoy your order! They ar... See more
4.6
Excellent
56 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Great customer service
Great customer service. Order arrived quickly and nothing was damaged.
5 August 2022
Unprompted review
Quick response time, wonderful service!
Oh my gosh! I’ve been struggling with ordering and tracking and everything in between with my order (I'm not tech savvy at all) and the support team here at newcraftday has been so helpful! Thank you so so much newcraftday. Quick response time, wonderful service, and anything you could ask for when dealing with a company.
12 May 2022
Unprompted review
Customer Service Satisfaction
I have contacted Newcraftday twice and both times I got a speedy response. I am very happy with their customer service.
5 May 2022
Unprompted review
Good communication
First time ordering from this company and I'm enjoying the items I purchased. I did receive a couple free items with my order and one came damaged. I reached out and the customer service agent resolved the problem. Thanks so much!!
4 May 2022
Unprompted review
This is an incredible craft store!
I've made multiple orders here and all were shipped perfectly assembled and came quickly. Customer service is friendly and eager to go the extra distance to ensure you really enjoy your order! They are awesome! The products are good quality with great prices!
30 April 2022
Unprompted review
It is taking time to send out my order…
It is taking time to send out my order but there customer service is being good. So far
26 April 2022
Unprompted review
Customer service is so very kind and…
Customer service is so very kind and helpful. I had an question and customer service was very kind to help me through. Very cheerful and pleasant emails.
16 April 2022
Unprompted review
Love the responses back from customer…
Love the responses back from customer service they’re amazing!
12 April 2022
Unprompted review
Top customer service
Needed to contact customer service to amend address. Very prompt and reassuring.
9 April 2022
Unprompted review
Very fair prices and came pretty fast
Very fair prices and came pretty fast. The customer service replied also very fast to some questions I had so overall very nice shop!
29 March 2022
Unprompted review
I received my items faster then…
I received my items faster then expected. One item was broken and I was contacted right away. They problem is now being solved. I will definitely purchase from this company again
11 March 2022
Unprompted review
Newcraftday
Fast delivery and good quality diamond painting kits, very affordable!
Wide selection
14 October 2021
Unprompted review
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