PyroDrone Reviews 29

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Top notch! Love these guys. The even included hand written notes sometime it's pretty cool. One of my favorite FPV vendors!

Rated 5 out of 5 stars

Great company! Been ordering fpv parts for years and always get my shipments super fast! Recently I had a package get stuck at a usps facility and Pyro’s awesome customer service got me sorted out and... See more

Company replied

Rated 5 out of 5 stars

Once again PD has proven themselves as one of my faves when it comes time to make another purchase. If it's in stock on their website, I know that I won't be getting an unexpected "on backorder" no... See more

Company replied

Rated 5 out of 5 stars

I have been enjoying my short journey stint with pyrodrone. They really do respond well. They help where help is needed. I always like when customer service attempts to above and beyond. Not your norm... See more

Company details

  1. Hobby Store

Written by the company

PyroDrone is passionate about bringing you the best in FPV & drones. As the leading family-owned supplier in the industry, we pride ourselves on offering a comprehensive range of high quality products and exceptional service, along with some of the fastest shipping times! Founded by drone enthusiasts, for drone enthusiasts, we have a commitment to quality, innovation, and customer satisfaction.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

29 reviews

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Rated 5 out of 5 stars

Top notch

Top notch! Love these guys. The even included hand written notes sometime it's pretty cool. One of my favorite FPV vendors!

6 June 2024
Unprompted review
Rated 5 out of 5 stars

One email and my warranty was honored - replacement shipped!

One email - I sent one email asking about warranty replacement of a Lipo battery - from the one email I sent, on his own initiative, Ron confirmed I had placed an order for a Lipo, he confirmed with the manufacturer the warranty period was still in-effect, and then he processed a replacement order and had it ready for shipping --- and, after doing all of that, he informed me the replacement was on the way.
THANK YOU RON - you have moved the goal-post for outstanding customer support!

24 June 2024
Unprompted review
Rated 5 out of 5 stars

The chat customer service is a level above!!

The chat customer service goes above and beyond to try and help your request. That was the case for me today. They tried to check on and fix my issue from every angle possible, and quickly resolved it. I love their support. I wish all chat/online support learned from Pyro!

27 June 2024
Unprompted review
Rated 5 out of 5 stars

Ordered the pyrodrone HDZERO Google…

Ordered the pyrodrone HDZERO Google foam. Even though it does not come with the Velcro to stick the foam too it together out great. Put it on my wide plate and absolutely the most comfortable foam I've had on my face no light leaks at all. Absolutely glad I purchased this foam got the HDZERO Google. Would love to see the GogglesX version as I have them as well

25 June 2024
Unprompted review
Rated 5 out of 5 stars

Great customer support with pyrodrone

I have been enjoying my short journey stint with pyrodrone. They really do respond well. They help where help is needed. I always like when customer service attempts to above and beyond. Not your normal customer service. If it ever changes I can always contradict my review at a later date. But as for now. Love pyrodrone.

14 June 2024
Unprompted review
Rated 5 out of 5 stars

The above and beyond customer service I…

The above and beyond customer service I experienced with them. I asked if I had missed the cut off for shipping and the person who helped me made sure it went out today! They went above and beyond on a busy day to be sure I was taken care of.

24 June 2024
Unprompted review
Rated 5 out of 5 stars

Impeccable customer service

Impeccable customer service. It doesn't get any better.

20 June 2024
Unprompted review
PyroDrone logo

Reply from PyroDrone

We appreciate the feedback Jay! Thank you for being a valued customer with us.

Rated 5 out of 5 stars

fast and painless

fast and painless, one of my best exp :) !

20 June 2024
Unprompted review
PyroDrone logo

Reply from PyroDrone

Jeff, I'm happy to hear you had a pleasant experience with us! Thank you for supporting PyroDrone!

Rated 5 out of 5 stars

good service

good service, fast and direct. very attentive

20 June 2024
Unprompted review
PyroDrone logo

Reply from PyroDrone

Thank you for the feedback Lourenco! I'm glad our team was able to assist you, and we appreciate your support.

Rated 5 out of 5 stars

🔥🔥🔥customer service!

Pyro’s customer service is top-flippin-notch! I receive an email AND A SOLUTION to my issue within 10 minutes today! If you want to get fpv on race day, save yourself some worry and shop at Pyrodrone!

18 June 2024
Unprompted review
PyroDrone logo

Reply from PyroDrone

Thank you for the awesome feedback Joel! We are proud to provide efficient customer service and glad you had a great experience with our team!

Rated 5 out of 5 stars

Bander from Saudi Arabia

First of all, they do not know what I will write here, but in fact, they are wonderful and deserve thanks and praise. They respect the customer and provide their service in a wonderful way. I dealt with them when I was in America, and after returning to Saudi Arabia, they are still at the same level and respect the word. Thank you very much

11 June 2024
Unprompted review
PyroDrone logo

Reply from PyroDrone

Bander, we highly appreciate the feedback you left us. Thank you for supporting PyroDrone!

Rated 5 out of 5 stars

Pyro has the best products and service…

Pyro has the best products and service people in the FPV community.

18 June 2024
Unprompted review
PyroDrone logo

Reply from PyroDrone

Thank you for the feedback! We are always looking to expand our inventory and offer a variety of products to our valued customers.

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