I would've given a -0 star if I could I would've given a -0 star if I could. They advertise an Adidas tracksuit online. I ordered it and received something someone made in their basement. I tried t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had the same experience as other reviewers here. I hope these guys get EXPOSED. They need to stop scamming people with really poor quality stuff. Ordered a hoodie. Terrible quality, not as described... See more
Company replied
Ordered on dec 1st with expected ship date of 16th. No information available on 19th and after contacting them noone responds. Finally managed to get to speak to someone who told me expected ship date... See more
Company replied
Our friends and I trust in Newchic 'cause this website store has shown up its honest in selling products or items it has introduced and always keeping its promise. Thank you, Newchic. JC Note: Sure... See more
Company replied
2.5
Poor
12K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Just don't trust newchic. Other sites still better..
Ordered since 3 weeks ago and product is still updated as processing. Just ordered myself 1 single item and it is still not shipped out with no email and no answers whatsoever. Expected ship date is 11 Dec 2023. It's 13 Dec 2023 right now...
13 December 2023
Unprompted review
Reply from Newchic
Hello, we are sorry for the inconvenience. Our website has related operation guidelines. You can check the link: https://www.newchic.com/new-user-guide-hc154.html
The shipping time depends on the mailing method you choose, and sometimes it may be delayed due to uncontrollable factors such as customs, epidemics, strikes, etc. Hope to get your understanding.
We look forward to it if you can contact us by email if you haven't receieve your order in the limited time: vipservice@newchic.com
Newchic has always been committed to providing customers with high-quality services, and customer feedback is the driving force that encourages us to keep moving forward.
Don’t trust this website
Don’t trust this website. My product has been on the same status “shipped” for two weeks now and I can’t even get a hold of anyone. Waste of money. Don’t trust this website!
20 November 2023
Unprompted review
Reply from Newchic
Hello, we are sorry for the inconvenience. Our website has related operation guidelines. You can check the link: https://www.newchic.com/new-user-guide-hc154.html
The shipping time depends on the mailing method you choose, and sometimes it may be delayed due to uncontrollable factors such as customs, epidemics, strikes, etc. Hope to get your understanding.
We look forward to it if you can contact us by email if you haven't receieve your order in the limited time: vipservice@newchic.com
Newchic has always been committed to providing customers with high-quality services, and customer feedback is the driving force that encourages us to keep moving forward.
Dress
Great fit,product fits lovely and delivery was early to arrive.
8 December 2023
Unprompted review
Reply from Newchic
Dear customer,
Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.
Have a nice day!
By far the worst apparel shopping…
By far the worst apparel shopping experience I've ever had! I've never experienced a company that cares so little about customer satisfaction or communication. My order has been pending for 2-weeks now and still hasn't shipped. I haven't received a single email apologizing or even notifying me of delays. I have to log in regularly to check, only to see it's still "processing." But of course, in the meantime, they still charged my credit card. What an absolute nightmare. I do not recommend!
24 November 2023
Unprompted review
Reply from Newchic
Thank you for your great support. We have marked the words like "Expected dispatched on (date)" on the product page. You can see that after you choose the size and color. Available items will be shipped in 1-2 days basis. For out-of-stock products, we will follow up the information and return them in time, hoping to not cause you too much trouble. If you have any questions in the future, you can contact us by email:vipservice@newchic.com we will do our best to help you.
Disappointing Experience with Newchic - Unresponsive and Poor Quality
I am compelled to share my frustrating experience with Newchic. Despite multiple attempts to delete my account and reaching out to their support team, my concerns have been met with empty promises. It’s been over a month, and my account still exists, reflecting a lack of respect and care for customer preferences.
Additionally, the quality of the clothing I received was deeply disappointing. The materials felt cheap and poorly made, which was not at all what I expected based on their online presentation. This experience has completely eroded my trust in their service and products.
It’s disheartening when a company fails to acknowledge or respond to legitimate customer concerns. Newchic’s indifference to my repeated requests for account deletion and their subpar product quality have led me to believe that this is far from a customer-centric company. This has been, without a doubt, one of my worst online shopping experiences.
3 December 2023
Unprompted review
Reply from Newchic
Hello, we are very sorry for the unpleasantexperience for you. Newchic has always been committed to providing customers with high-quality services. We will truthfully report your demands and feedback to the relevant departments. The suggestions of customers give us the driving force for continuous progress. Hope to get your understanding. If you have any questions in the future, you can always contact us via email: vipservice@newchic.com Have a nice day!
They advertise free standard delivery…
They advertise free standard delivery over 112€. As soon as you order over that amount and qualify for free shipping, the system suddenly shows only the option for express delivery, which is conveniently out of that offer... Smells dodgy and scammy
30 November 2023
Unprompted review
Reply from Newchic
Hello, we are sorry for the inconvenience caused to you. The shipping time is subject to your choice of mailing method. At present, it may be delayed by customs and the intention of the epidemic. Hope to get your understanding, and we are always looking for better the cooperation with logistics providers of our company fluctuates due to the impact of the freight rate. We sincerely hope to provide customers with better services. If you do not receive it, you can contact us by email: vipservice@newchic.com and we will reply as soon as possible
i have ordered once
i have ordered once. eventhough the order was delayed but i enjoyed perfect quality of cloths
7 June 2023
Unprompted review
Reply from Newchic
Dear customer,
Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.
Have a nice day!
No customer service! No Helpdesk!
Customer service is terrible. I sent an email on October 30th inquiring about drop shipping program and no one has responded or even cared to respond! I resent it on November 4th and no one replied either. Today is November 13th and there still has not and will not be any response from them. It seems that people are suffering from the same problem!
30 October 2023
Unprompted review
Reply from Newchic
Hello, we are sorry for the inconvenience. Our website has related operation guidelines. You can check the link: https://www.newchic.com/new-user-guide-hc154.html
The shipping time depends on the mailing method you choose, and sometimes it may be delayed due to uncontrollable factors such as customs, epidemics, strikes, etc. Hope to get your understanding.
We look forward to it if you can contact us by email if you haven't receieve your order in the limited time: vipservice@newchic.com
Newchic has always been committed to providing customers with high-quality services, and customer feedback is the driving force that encourages us to keep moving forward.
Don’t bother, same as all the others
I was going to order from this company but after reading the reviews I have decided to not bother. ( I’ve ordered from others and they are all the same which is such a shame because I struggle to find these clothes elsewhere and if the product turned up the exact same as what I’d ordered at least that would be a good thing) It appears to me that some if not all of the positive reviews are actually fake and written by the company themselves. The positive reviews are so over the top and tick so many boxes that no ‘customer’ leaves a review about ‘providing affordable and elaborate clothing world wide’ who leaves a review like that?!
So this is a company much like all the others that takes your money, doesn’t provide any customer service, sends you either the wrong item or a poorly made item then doesn’t respond to any customer requests for refunds. So now I’m waiting for the AI Customer Support message which will undoubtedly appear below this review!
Updated a week later -
Any there it is. Clearly AI. I’ve not bought anything from them so clearly haven’t had an ‘unpleasant experience’
It’s such a shame. More of a shame is that this gets past all the regulations and they continue to sell.
4 November 2023
Unprompted review
Reply from Newchic
Hello, we are very sorry for the unpleasantexperience for you. Newchic has always been committed to providing customers with high-quality services. We will truthfully report your demands and feedback to the relevant departments. The suggestions of customers give us the driving force for continuous progress. Hope to get your understanding. If you have any questions in the future, you can always contact us via email: vipservice@newchic.com Have a nice day!
Cancelled order. No refund yet.
I am looking at the customer reviews and lots of people are saying they tried to cancel their orders and the money was never returned to their account as the cancellation policy states it would be. Then I see responses from the vendor blaming this on the customers. I hope this is not my experience. I placed my order a week ago and paid a lot for fast shipping. My order still shows "processing" but the charge was taken from my account within one day. Please be as good at responding to cancellation requests, processing orders, and refunds as you are about processing charges.
30 October 2023
Unprompted review
Reply from Newchic
Hello, we are very sorry for the unpleasantexperience for you. Newchic has always been committed to providing customers with high-quality services. We will truthfully report your demands and feedback to the relevant departments. The suggestions of customers give us the driving force for continuous progress. Hope to get your understanding. If you have any questions in the future, you can always contact us via email: vipservice@newchic.com Have a nice day!
I placed my order October 4 money was…
I placed my order October 4 money was taken from my account for the purchase. You can only cancel within 24 hours, but you have to wait 15 days for a tracking number so once you pass that point you were at their mercy, the items that I ordered Are currently out of stock and I am waiting for a refund which I have a very funny feeling I will never received that means I will be out of pocket $87.30. I have written to this service provider a total of five times it has been five days since I wrote my last two of them and I have not heard anything back. I wrote once again today the bottom line is if you can’t provide the product you need to return the money it’s simply bad business not to, I don’t like to write negative reviews it’s not my style however, this is gone too far
4 October 2023
Unprompted review
Reply from Newchic
Thank you for your great support. We have marked the words like "Expected dispatched on (date)" on the product page. You can see that after you choose the size and color. Available items will be shipped in 1-2 days basis. For out-of-stock products, we will follow up the information and return them in time, hoping to not cause you too much trouble. If you have any questions in the future, you can contact us by email:vipservice@newchic.com we will do our best to help you.
They are different and I like diffetent
21 September 2023
Unprompted review
Reply from Newchic
Dear customer,
Thank you for sending such a kind and enthusiastic comment.
Have a nice day!
Order 112782235
MY order 112782235 is in process but I cannot check where it is being handled now. The Customer Service is very poor and there is no response from Facebook. Everything response is from AI. I dont understand weather I should cancel the order or should wait for there response.
22 September 2023
Unprompted review
Reply from Newchic
Hello, thank you for your great support to Newchic!
We are a customer-centric Chinese online store dedicated to providing customers with quality products. There is a reassuring after-sales guarantee.
If the product you received has any quality problems or does not meet the description on the product page, please contact us by email: vipservice@newchic.com We cherish every letter from our customers and give us the motivation to move forward!
Just got my order
Just got my order, it took 6 weeks for everything I ordered, I’m still waiting on 1 pair of pants but everything else came in and it’s pretty decent quality. I ordered a XXL shirt and that is maybe a size too small but other than that pretty happy with everything. Only thing is it might take a while for your items to arrive, but overall they have great clothes
29 September 2023
Unprompted review
Reply from Newchic
Hello, thank you for your great support to Newchic! We are very sorry that the product size problem has caused you doubts. The product page usually has a size guide. It is recommended that you can choose the appropriate size through careful measurement. Usually, different regions and different products have different sizes. If the product you received does not match the description on the page or other problems, you can contact us by email: vipservice@newchic.com
My package has not been shipped after a month
My package has not been shipped, one month after the expected delivery date. I have not been notified about a reason of given any excuse.
19 August 2023
Unprompted review
Reply from Newchic
Hello, we are sorry for the inconvenience. Our website has related operation guidelines. You can check the link: https://www.newchic.com/new-user-guide-hc154.html
The shipping time depends on the mailing method you choose, and sometimes it may be delayed due to uncontrollable factors such as customs, epidemics, strikes, etc. Hope to get your understanding.
We look forward to it if you can contact us by email if you haven't receieve your order in the limited time: vipservice@newchic.com
Newchic has always been committed to providing customers with high-quality services, and customer feedback is the driving force that encourages us to keep moving forward.
Love the dress
Love the dress. Fast and efficient delivery. Well done thank you.
12 September 2023
Unprompted review
Reply from Newchic
It's our pleasure. Have a nice day💕
Don’t bother with this company.
Don’t bother with this company.
I ordered a large co-ord set for the end of summer, it didn’t arrive until late September, and when I opened it I discovered I’d been given a medium top and small trousers. I cant contact anyone over this bc the AI is useless and apparently they don’t have a single human working for them????
Checked the return policy too (even though I can’t actually return bc I can’t contact anyone). You have to pay to return it!! You’re paying for their mess ups!!!
17 September 2023
Unprompted review
Reply from Newchic
Hello, we are very sorry for the unpleasantexperience for you. Newchic has always been committed to providing customers with high-quality services. We will truthfully report your demands and feedback to the relevant departments. The suggestions of customers give us the driving force for continuous progress. Hope to get your understanding. If you have any questions in the future, you can always contact us via email: vipservice@newchic.com Have a nice day!
Non existing customer support, no returns options
This seemed like a legitimate seller with an option to return items within a month. I have order a black satin skirt and it have arrived fine with no significant delays, however it was way too small for me so I've reached out to the customer support with an enquiry. After submitting an enquiry, the website states a response time is within 24hours, which wasn't the case. No one has responded to me for what's been almost a month now and there is no way how to return the item. Moreover, I have found and purchased the exact same item via Ebay for a fraction of the price. I do not recommend this seller whatsoever. Try and search for items at different, more reliable sellers.
5 August 2023
Unprompted review
Reply from Newchic
Hello, thank you for your great support to Newchic! We are very sorry that the product size problem has caused you doubts. The product page usually has a size guide. It is recommended that you can choose the appropriate size through careful measurement. Usually, different regions and different products have different sizes. If the product you received does not match the description on the page or other problems, you can contact us by email: vipservice@newchic.com
Order automatically cancelled
At that time, I clicked to purchase the product that was in the order. I choose to pay via credit card. When I fill out the information and press order. It says the order has been cancelled. I don't know why But the money in my account is still deducted.In spite of all the information I received correctly. The products in the order are not yet sold out. When I try to ask the staff. he said to me "Your payment method is unreliable. The order is automatically cancelled.I don't understand that Why is my credit card payment not trusted? While I use the same credit card to pay on other platforms such as steam or yostar shop. I'm very upset. Because the money that was deducted was not a small amount. And the account provider I'm using is having trouble to refund money back. I also did not receive proof of refund. Because I had to use it to apply for a refund from the service provider I was using. :'(
24 August 2023
Unprompted review
Reply from Newchic
Dear customer,
Thank you for taking the time to leave your comment.
Our refund process is optimized for speed, refund requests are, by default sent to the original payment method used. Different payment methods will have different processing times.
Here is more details of How long will it take to receive the refund:
https://www.banggood.com/help_center/question_category.html?catid=280
We take the security of your personal information very seriously. If you do not receive refund within the effective time, please feel free to contact us at vipservice@banggood.com
Best regards,
Banggood Team
Order placed and nothing delivered.
I placed an order for two tops on 30th July, and it is now 24th August, and have still not had them sent, but they have taken my money!
I did manage somehow to get through to them with a message once, and they said that one of the tops had been delayed, but nothing since, and that was weeks ago! They seem impossible to get hold of.
24 August 2023
Unprompted review
Reply from Newchic
Hello, thank you for your great support to Newchic!
We are a customer-centric Chinese online store dedicated to providing customers with quality products. There is a reassuring after-sales guarantee.
If the product you received has any quality problems or does not meet the description on the product page, please contact us by email: vipservice@newchic.com We cherish every letter from our customers and give us the motivation to move forward!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.