Very pleased with blind in general - splendid colour and exactly the right size. And my husband had no trouble fixing it to the wall. However, as it is attached above the window aperture, the open t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The blinds look great and fit well. Easy to install. Some small cover plates were missing but customer service team responded quickly to have them sent out. Came quickly but -1 star because no ETD or... See more
Company replied
Really pleased with our bathroom blinds. The materials are exactly as advertised ( sample).The bathroom fitters had no problems fitting them. My one complaint ( only a minor one ) is there is no u... See more
Company replied
I recently bought a roller fly screen for our large bifold kitchen window and couldn't be happier. The process to order was super easy and it was also easy to install. The main purpose was to keep our... See more
Company replied
Company details
Written by the company
The widest range of blinds on the internet! In 1999, NewBlinds.co.uk launched as the UK's first online retailer of window blinds. We are now the most trusted online brand in blinds. At NewBlinds.co.uk, you will find the most comprehensive selection of made-to-measure window blinds and fly screens on the web. From venetian blinds to vertical blinds, to blinds for velux windows and flyscreens. Both manually operated and electrically operated! We have a massive collection of blinds to suit the most discerning taste and requirement. This, combined with the web's most competitive prices, enables us to be sure that you will be able to find the perfect blinds to cater for your taste and budget!
Newblinds.co.uk - Blinds and Fly Screens
Written by the company
- Customer Service
- Our reputation is our most valuable asset. Having been selling online since 1999, much of our business comes from referrals by delighted customers. Many of our small team have been with us for years and take customer service to heart.
Contact info
United Kingdom
- customer.services@newblinds.co.uk
- newblinds.co.uk
4.2
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service from start to finish
Great service from start to finish. Ordered a sample then placed an order which was delivered in the time frame specified. Only moan is that the blinds were left outside placed up against the window. If they knocked on the door then didn’t hear it and they must have left. Not your fault it was the courier. I am very happy with my shutters and would highly recommend to anyone
18 February 2026
Reply from Newblinds.co.uk
Hi Kim,
Thank you for taking the time out to send a review, we are so pleased you like your new shutters 🙂
So sorry to hear that the courier company just left the parcel outside, this shouldn't happen without your or our say so. The driver should have taken the parcel back with him and left a card if you were out and redelivered at a more convenient time.
Reply from Newblinds.co.uk
Thank you for your feedback! We're pleased to hear you're satisfied with the product.
Very fast delivery and product is great…
Very fast delivery and product is great as expected
4 February 2026
Reply from Newblinds.co.uk
Thank you for your feedback! We're glad you enjoyed the fast delivery and that the product met your expectations.
Item is just as described.
Item is just as described.
Didn’t hear anything for an over a week so contacted them. They advised they were awaiting stock to arrive. Not a problem but some communication wouyhave helped. Item arrived a few days later and was perfect.
20 January 2026
Reply from Newblinds.co.uk
Dear Graham,
Thank you for taking the time out to send us your feedback we really do appreciate it. We are sorry for the issue regarding stock and that you were not informed at the time of order and for any inconvenience this caused you.
Excellent product and service
Blinds were perfectly made dispatched quickly well packaged and any communication has been professional and prompt. We wouldn’t hesitate to use again
30 January 2026
Reply from Newblinds.co.uk
Dear Hazel,
Thank you for taking the time to send us a review, It's very much appreciated 🙂
We are so pleased you were happy with the service & blinds you received from us.
Don't say you haven't been warned...
I spent in excess of £1,000 on a electric blind which went faulty within the first 6 months. New Blinds were quick to blame 'Paint on the rail' as the fault despite me having video evidence to prove the motor was faulty. I escalated the issue to the MD, I supplied the video evidence but they just fobbed me off. they have not tested the motor, the have not carried out any diagnostics they just blame me as a consumer! absolutely disgusting approach to customer service. I am now looking to pursue NEW BLINDS through the small claims court.
buy from them at your own risk...
you only realise how bad someone is when it all goes wrong!
6 January 2026
Unprompted review
Reply from Newblinds.co.uk
Hi Steve,
Thank you for taking the time to leave a review.
I’m sorry to see that this has been your takeaway, particularly given the lengths we went to in order to investigate the matter carefully and reach a fair resolution.
To clarify for other readers, the blind was returned to the factory for inspection and testing. On receipt it was not operating and had entered the motor’s built-in obstacle protection mode, which is designed to stop operation if resistance within the rail exceeds safe limits.
During inspection, evidence of significant spray paint contamination was found within the headrail and track, with dried paint interfering with the turning of the louvres. This included paint on the electrical contact points. We also shared photographic evidence directly with the motor manufacturer, who confirmed that this type of contamination can affect performance and is not covered under warranty.
In addition, videos provided during the dispute showed that the motor assembly had been partially disassembled and the belt driven using a power tool. This is not representative of normal operating conditions and further compromises the reliability of any subsequent diagnosis.
Despite this, we were able to return the headrail to a working and usable condition, albeit not performing to expected speed parameters. In addition, we agreed to replace the track at cost, and we have also agreed to replace some fabric following your later feedback regarding the hems not being level on some of the louvres.
We always aim to handle faults fairly and professionally, and where a manufacturing defect is confirmed we replace without hesitation. In this case, the conclusions were based on physical inspection and manufacturer feedback rather than assumption.
You have my direct contact details and you are welcome to contact me directly if you would like to discuss the outstanding points further and bring matters to a conclusion.
Kind regards,
Tim Pendleton
Managing Director
Newblinds.co.uk
Reply from Newblinds.co.uk
Thank you for taking the time to leave feedback. We’re delighted to hear your charger arrived on time and everything went smoothly.
Perfect Fit Roller Blinds
The blinds look great and fit well. Easy to install. Some small cover plates were missing but customer service team responded quickly to have them sent out. Came quickly but -1 star because no ETD or delivery pre-alert received (ordered during Christmas break so that was probably the reason).
26 January 2026
Reply from Newblinds.co.uk
Thank you for your review. We’re delighted the blinds look great and were easy to install, and I’m glad our team could send the missing cover plates quickly. We appreciate your note about the lack of an ETD — the Christmas period can cause gaps, but we’re working to improve this. Thank you again for your order and feedback.
Great blinds, great customer service.
I needed blinds throughout the house. I bought a couple. The cheapest they have, I think. Frankly, they're great. Don't look cheap, work well, look good. I bought more. All of them (says my builder) went up fine. Until one turned out to have a fault. Please read on - this is why the company's great. I emailed them about it. They asked for more details. Within four days of the initial email I received a replacement. Pretty darned good customer service for 2026. I will buy more.
15 January 2026
Reply from Newblinds.co.uk
Hi Fiona,
Thank you so much for taking the time to send us a review. We are so pleased you are happy with your Venetian blinds and the survive you received from our customer service team🙂
The blind colour we ordered was…
The blind colour we ordered was discontinued so we got an email to let us know. Offered a slightly different colour which was fine but when it arrived it was not as described on the website (aluminum not wood) and the metal slat at the bottom of the blind (Venetian style) was full of rust and the paint was bubbling. Finally, no fitting instructions included.
Review amended - Feb 2026. Aftercare fantastic and no quibbles about collection and refund of the faulty blind. Rating changed to 5 star as once the issue was identified New Blinds couldn't have responded and rectified the situation any more quickly.
22 January 2026
Reply from Newblinds.co.uk
Hi Emma,
Looking at your order I can see that you have ordered the from the Aluminium range. I have looked through the emails but cannot see that you have reported the issues you have raised with our customer service team.
Please could you send over a photo showing the rust and bubbling and we will get this looked at urgently for you as they should not have arrived like this.
Somfy Blind Charger
The new charger came and now able to charge the Somfy blinds and get them working again.
However the delivery was very slow even allowing for Christmas and New Year and relatively expensive for such a small package
20 January 2026
Reply from Newblinds.co.uk
Thank you for being our customer and leaving us a wonderful 4-star review.
We're glad to hear the new charger has arrived and that your Somfy blinds are now working again. We apologise for the delay in delivery and appreciate your patience, particularly given the time of year.
Your feedback regarding delivery time and cost has been noted.
-Newblinds Team
Overall very satisfied.
These blinds are of good quality and reasonably priced and they look great. I ordered 10 in total. I made a mistake with the original order (I had only ordered 9). Emailed the company and was told that I would have to place a separate order for the other one. Anna advised that she would ensure that the factory knew of is and would hold back the original order so that all the blinds could be delivered together and this is what happened. My other mistake (yes, another one!) was to assume that the glass of each of the conservatory windows was the same depth. The brackets for the top windows were too small therefore did not fit. I contacted them again and Anna arranged (at extra cost) to send out the larger brackets. I could not argue about the extra cost as it was entirely my fault and it wasn't much.
Overall very happy with my interactions the only frustrating bit was not being able to phone the company and actually speak to someone. This said, all my emails were acted upon quickly and efficiently and all issues resolved.
20 January 2026
Reply from Newblinds.co.uk
Thank you so much for your kind words! We're thrilled to hear you had a great experience with us.
We're sorry for the frustration caused by not being able to speak to someone by phone. We understand how important that can be.
That said, we're pleased to hear that your emails were handled quickly and efficiently and that all issues were resolved.
Your support means the world to us, and we can't wait to serve you again.
Reply from Newblinds.co.uk
Hello - Thank you so much for your wonderful feedback. We’re delighted to hear you’re happy with both the perfect fit shutter and the service. Your recommendation means a great deal to us
Good communication but asking my views…
Good communication but asking my views on samples before I had received them
19 January 2026
Reply from Newblinds.co.uk
Thanks for the review. We hope to serve you again in the future.
Reply from Newblinds.co.uk
We apologise for the delay and appreciate your patience. Your comments have been noted and will be used to help improve our delivery service going forward.
Reply from Newblinds.co.uk
Hi Amanda,
Thank you for taking the time out to send your feedback, we really appreciate it and are pleased you are happy with your no drill roller blinds.
Please note that the factory cut off lead times for before Christmas delivery were the 05/12/2025, 5pm, so any orders placed after this date were subject to start production on our return back from the Christmas close down from the 5th January 2026 and put on our standard lead times of 5-7 working days from this date. There was a note online advising all this information prior to ordering.
Nice blind
Nice blind, but you cannot call them for love nor money.
I have 5 more blinds I want to order, but some are complicated and need verbal advice.
1 April 2025
Reply from Newblinds.co.uk
Thank you for your feedback, and I’m really sorry you’ve had trouble getting through to us. We never want anyone to feel stuck when they need advice, especially with more complex orders.
If you’d like, you can email us with your details and the best time to call, and we’ll arrange for a member of the team to ring you directly. We’re always happy to talk through the more complicated blinds to make sure everything is exactly right for your space.
We appreciate your patience and would love to help you with your next order.
Fast efficient service
13 January 2026
Reply from Newblinds.co.uk
Hi Peter,
Thank you for your review.
We are happy to hear that you are please with the fast service you received on your Somfy Motor order with us 🙂
New kitchen blinds
New blinds arrived before Christmas as stated on ordering but power supply missing, had a couple of days before Christmas to dispatch but did not send till 6/1/26 then took till 12/1/26 to be delivered, so no working blinds over Christmas and new year.
12 January 2026
Reply from Newblinds.co.uk
We're sorry that although the blinds arrived before Christmas, the missing power supply meant they couldn't be used over the Christmas and New Year period. We also apologise for the delay in dispatch.
We appreciate your patience and have noted your feedback.
Thank you!
The blinds are very good quality
The blinds are very good quality. Customer services are very helpful and from ordering to receiving my blinds was very quick. Altogether I was very pleased and would shop with Newblinds again.
25 December 2025
Reply from Newblinds.co.uk
Thank you so much for your kind words! We're thrilled to hear you had a great experience with us. Your support means the world to us, and we can't wait to serve you again.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.