Newblinds.co.uk Reviews 

2,285
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 230 reviews, reviewers had a great experience with this company. Customers are very pleased with the products, often highlighting their quality, splendid color, and accurate fit as advertised. Many found the ordering process easy and the products simple to install, with some noting the effectiveness of the items in keeping out insects and providing privacy. People also appreciate the wide range of products, including custom sizes, and the good communication received during the ordering and shipping phases. However, some customers experienced issues with delivery times, noting delays or a lack of communication regarding dispatch and expected arrival. A few other people also felt that the customer service was unhelpful or unresponsive, particularly when dealing with faulty products, missing parts, or incorrect orders. Some reviewers also reported receiving damaged items or products that were not as described, including issues with assembly or incorrect measurements.

What people talk about most

Product

People report positive experiences with product, often praising the quality, competitive pricing, and... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the good quality of the extrusions and... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many praising prompt and quick deliveries, often... See more

Order

Consumers have mixed experiences with the ordering process; some found it super easy and would order again,... See more

Customer service

Customers had ambiguous experiences with customer service, with some reviewers reporting positive... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very pleased with blind in general - splendid colour and exactly the right size. And my husband had no trouble fixing it to the wall. However, as it is attached above the window aperture, the open t... See more

Company replied

Rated 4 out of 5 stars

The blinds look great and fit well. Easy to install. Some small cover plates were missing but customer service team responded quickly to have them sent out. Came quickly but -1 star because no ETD or... See more

Company replied

Rated 4 out of 5 stars

Really pleased with our bathroom blinds. The materials are exactly as advertised ( sample).The bathroom fitters had no problems fitting them. My one complaint ( only a minor one ) is there is no u... See more

Company replied

Rated 5 out of 5 stars

I recently bought a roller fly screen for our large bifold kitchen window and couldn't be happier. The process to order was super easy and it was also easy to install. The main purpose was to keep our... See more

Company replied


Company details

  1. Window Treatment Store

Written by the company

The widest range of blinds on the internet! In 1999, NewBlinds.co.uk launched as the UK's first online retailer of window blinds. We are now the most trusted online brand in blinds. At NewBlinds.co.uk, you will find the most comprehensive selection of made-to-measure window blinds and fly screens on the web. From venetian blinds to vertical blinds, to blinds for velux windows and flyscreens. Both manually operated and electrically operated! We have a massive collection of blinds to suit the most discerning taste and requirement. This, combined with the web's most competitive prices, enables us to be sure that you will be able to find the perfect blinds to cater for your taste and budget!

Newblinds.co.uk - Blinds and Fly Screens

Written by the company

Customer Service
Our reputation is our most valuable asset. Having been selling online since 1999, much of our business comes from referrals by delighted customers. Many of our small team have been with us for years and take customer service to heart.

Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 24 hours

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4.2

All reviews

(2,285)

215 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely love their roller fly…

Absolutely love their roller fly screens and the service is great. Kept me informed at all times, went above and beyond in getting me my final blind. We are now fly and mozzie free in the house, while still getting the breeze and keeping the house cool. Would definitely recommend.

27 April 2026
Unprompted review
Newblinds.co.uk logo

Reply from Newblinds.co.uk

Thank you so much for taking the time to leave your review

Rated 5 out of 5 stars

The insect blind I ordered was the…

The insect blind I ordered was the wrong size and because I had taken it out of its original packaging, I wasn’t able to return it. Double check you have measured correctly before ordering.

After several helpful emails from Tim, I was able to find what I was looking for ands he kindly reimbursed me for my purchase.

13 April 2026
Unprompted review
Newblinds.co.uk logo

Reply from Newblinds.co.uk

Hi Andrea, 

So long as the goods are in the original packaging, have not been altered in any way and the packaging has not been torn or damaged you may return it. 
I sent you the returns details by email, so please let me know if you have any issues.

Rated 4 out of 5 stars

Ordered some brackets for click fit…

Ordered some brackets for click fit blinds. Dispatch was a little late. However, customer service kept me informed.

9 April 2026
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Reply from Newblinds.co.uk

Hi Gavin,

Thank you your review, we apologise that the delivery was late on the brackets but glad to hear you were happy with how the customer service team dealt with this for you🙂

Rated 5 out of 5 stars

Very satisfied with experience and product

Easy to order and to work out which model we needed. Arrived safely and well packaged.
Installed and working well.
Took quite a long time to arrive.

2 April 2026
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Reply from Newblinds.co.uk

Thank you for your feedback.  We're glad you're happy with the product.
We sincerely apologise for the delivery delay and lack of communication. We appreciate your patience and will work to improve this moving forward.

Rated 4 out of 5 stars

Good product

The product is good and works well the only comment I would like to make is keeping the customer informed with any holdups should be a higher priority the delivery date is important to the customer.

3 April 2026
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Reply from Newblinds.co.uk

Thanks for taking the time to leave a review. It’s great to hear the product is working well for you. We completely agree that clear communication about any holdups is important, and we’re sorry if we didn’t keep you as informed as we should have. We’re working on tightening up our update process so this doesn’t happen again.

Rated 1 out of 5 stars

Classic

Waited for weeks for our order excuses after excuses paid for in advance our money out to long won't use again

1 April 2026
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Reply from Newblinds.co.uk

Hi Bleddyn,

I am aware of the extended lead time on your order and I sincerely apologise.

I will contact you directly.

Best wishes,
Tim Pendleton
Managing Director
tim.pendleton@newblinds.co.uk

Rated 5 out of 5 stars

Great service..highly recommended

Really helpful staff. All emails answered promptly. Competitive prices and fast delivery of my electric blind. Highly recommended. Thank you Newblinds.

10 April 2026
Unprompted review
Newblinds.co.uk logo

Reply from Newblinds.co.uk

Hi Paul,

Thank you for taking the time out to send us a review, we really appreciate it 🙂 

Glad to hear you're happy with our service & delivery of your battery operated roller blind.

Rated 4 out of 5 stars

Product seems good but delivery was longer than suggested

Product seems good and easy to install. Deducted 1 star as delivery was actually 4 weeks and not the 15 days stated when ordered. No contact from company until I chased the order.

3 April 2026
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Reply from Newblinds.co.uk

Thank you for your feedback.  We're glad you're happy with the product. 
We sincerely apologise for the delivery delay and lack of communication. We appreciate your patience and will work to improve this moving forward.

Rated 5 out of 5 stars

A good, reliable service that I’d happily use again.

Good service and communication throughout. I’ve already placed my third order over the years for new building projects, which says a lot about the reliability and consistency. Always a smooth experience and happy with the results.

27 March 2026
Unprompted review
Newblinds.co.uk logo

Reply from Newblinds.co.uk

Hi Martin,

I have searched our emails under your name but can only see an email from you back in 2024 which I replied to personally with a quote for a Skylight Lantern blind but nothing further. 

Could you please contact me directly at gemma.burgess@newblinds.co.uk with your enquiry and I will be happy to help.

Rated 5 out of 5 stars

Excellent quality

Excellent quality, arrived quickly and with discount was better price than others.

26 March 2026
Newblinds.co.uk logo

Reply from Newblinds.co.uk

Hi Sam,

Thank you 🙂 

We are so pleased to hear you're happy with the price and quality of your Solar Powered Skylight blinds.

Rated 5 out of 5 stars

Very quick service

24 March 2026
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Reply from Newblinds.co.uk

Thank you for your review, we really appreciate it. We are pleased to hear you're happy with how quick you received the delivery of your Perfect fit shutter blinds 🙂

Rated 4 out of 5 stars

Really pleased with our bathroom…

Really pleased with our bathroom blinds. The materials are exactly as advertised ( sample).The bathroom fitters had no problems fitting them.
My one complaint ( only a minor one ) is there is no update made after the order is placed so you are left wondering what’s happening.
Would recommend this company.

25 March 2026
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Reply from Newblinds.co.uk

Dear Kate,

Thank you for taking the time to send us a review we really appreciate it. Glad to hear you found the blinds exactly as advertised and easy to install.  
Regarding an update with your order after purchasing, you should have received an email confirmation once shipped, so apologies if this was not received.

Rated 5 out of 5 stars

Very good quality Venetian blind made…

Very good quality Venetian blind made to measure delivered within days of placing the order. I've bought many products including pollen and fly mesh blinds from this company and they have all been great. Very good communication also.

23 March 2026
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Reply from Newblinds.co.uk

Hello,
Thank you so much for taking the time to review, and for your continued loyalty. It really does mean a great deal to us.

Rated 4 out of 5 stars

Good in principle but walls need to be straight and same height each side

In principle these fly blinds are a great long term solution unfortunately my windows are not square so I had problems with gaps on the sides as well at top. Also the mechanism to make them drill free didn't work and I had to put screws in which had been allowed for thankfully. I ended up having to put draft excluder tape around 3 sides and also at the bottom sides where the blinds come down to the window cill. This is because one side is a cm longer than the other. To make them fit the mechanism to lower the feet is very fiddly and also causes a gap.
Once working, I have one stiff side due to wall, they work well and are easy to draw up/down when needed and to open/close the window.

12 March 2026
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Reply from Newblinds.co.uk

Thank you for sharing such honest feedback. I’m glad the screens are working well now, and I really appreciate you highlighting the challenges you faced with fitting the no drill version when the recess is not square. Your comments are genuinely helpful for us

Rated 5 out of 5 stars

Excellent motorised blinds

I ordered a set of motorised wooden blinds from Newblinds and was delighted with the service. They kept me informed of the delivery date, and when the blinds arrived they were of excellent quality. I would definitely use the service again.

25 February 2026
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Reply from Newblinds.co.uk

Dear Neil Beresford,

Thank you for your kind review we really appreciate it.
Great to hear you're happy with your motorised Wood Venetians and our service 🙂 
Thank you again for choosing Newblinds.co.uk

Rated 5 out of 5 stars

A great service

A great service. I was very pleased to find Newblinds made extra wide Venetian blinds which I could not find on other sites. The blinds were easy to order online, they arrived within three days and were good quality. I was a toggle short for one of the blinds so contacted them by email to ask them if they could send me one and to my surprise it arrived the next day. The only negative was the brackets for the blinds were difficult to click the blinds in to.

19 February 2026
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Reply from Newblinds.co.uk

Hi Jan,

Thank you for sending us a review, we really do appreciate it  
We are so pleased you are happy with your Venetian blind and the service you received. 
Thanks again 🙂

Rated 5 out of 5 stars

Great blinds and quick delivery

Great blinds and quick delivery . Being ten foot long not many companies can provide them.
Good quality and easy to fit , would have been nice if screws were provided like other blind companies do but overall a great experience.

9 February 2026
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Reply from Newblinds.co.uk

Hi Tony,

Thank you for taking the time out to send us a review we really appreciate it 🙂
We are glad you like your new Venetian blind, we don't provide screws unfortunately as we are unaware of the surface customers are going to be fixing the blind to.

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