North East Water Softeners Reviews 

364
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, reviewers overwhelmingly had a great experience with this company overall. Customers frequently praise the exceptionally fast delivery times, very competitive pricing, and user-friendly online ordering process for water softeners and filters. Consumers also highlight the incredibly helpful and efficient office staff who provide brilliant support and friendly guidance from the very beginning to the end. Some reviewers were not happy with occasional delivery delays, missing tracking details, or parcels being sent to the wrong addresses. A few other people also felt that certain products, replacement cartridges, or installation kits arrived with missing parts or failed to fit properly.

What people talk about most

Product

Reviewers highlight positive aspects of the product, noting that the water softeners are brilliant, easy to... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting very quick shipping... See more

Service

Consumers find service to be positive, highlighting prompt delivery, efficient installation, and helpful... See more

Order

People report positive experiences with order, frequently highlighting the smooth online process and fast... See more

Price

Customers expressed satisfaction regarding the price, noting that products offered the best deals and were... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My order was dealt with immediately. I received a phone call from them clarifying our address as we moved earlier in the year and they were checking the details. We had a water softener from North Eas... See more

Rated 5 out of 5 stars

Just replacing my NE softener, after several years, with a newer model, smaller salt size and reminder to refill the salt. The fitter was great and very helpful….plus we had quite a stock of the lar... See more

Rated 5 out of 5 stars

I was very pleased with NE Water Softeners on a fast delivery for my new softener. While the first softener was faulty, overflowing the brine, they sent out a replacement straight away. I cannot com... See more

Rated 5 out of 5 stars

I've just had a Harveys water softener supplied and fitted from North East water softeners. Chelsea came out to assess which unit I needed and Connan came out and fitted the unit. He explained to me h... See more


Company details

  1. Water Softening Equipment Supplier
  2. Plumber
  3. Water Damage Restoration Service
  4. Water Purification Company
  5. Water Treatment Supplier

About North East Water Softeners

Written by the company

NE Water Softeners are one of the UK's biggest online Water Softener supplier, offering the best water softening brand & models at the best prices online. Tackle London's water hardness - we deliver and install across the UK. Find our why we have such great customer reviews - visit our store online.

FIND OUT MORE

What is the Best Water Softener & Best Water Softener Brand?

We are exclusive Harvey Water Softener distributors - the UK’s best water softener and top searched water softener brand.

The Best Water Softener in the UK is the Harvey TwinTec S4 - it's the UK's number one selling water softener. Shop the Harvey TwinTec softener range including the Harvey TwinTec S4 here.

SHOP HARVEY WATER SOFTENERS

How Much is a Harvey Water Softener?

We offer the most competitive Harvey Water Softener price online, with water softener discount codes available for our Harvey twin tank non electric water softeners. Click below to get your discount code.

WATER SOFTENER DISCOUNT CODES

The Best Water Softener Review

Find out the best water softener to buy with this best water softener review. BEST WATER SOFTENER REVIEW

What is The Best Water Softener Company Near Me?

We offer one to one expert advice to help our customers find the right solution to their hard water problems. Remove hard water and limescale and experience the benefits of softened water in your home. With our expert advice and premium products - we deliver a quality service, designed to prevent limescale and eliminate hard water problems for good.

Want to do More Research? Read our Water Softener Buyers Guide

WATER SOFTENER BUYERS GUIDE

Have any Questions or Water Softener Issues?

Read our frequently asked questions and common water softener issues. WATER SOFTENER FAQS

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

364 reviews

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Replied to 40% of negative reviews

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4.6

All reviews

(364)

61 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent product, good price and excellent service.

Apart from the product being very good and the price also good, the staff at North East Water Softeners have been excellent. The first water softener that was sent to me did not arrive as expected and the ladies at NE WS chased up the package but were unable to locate it at the couriers so they arranged a second delivery for me.
As it happened, both water softeners then turned up one day after the other, and once again the people at NE WS soon organised a pick-up of the second package from me. It is always a good test of a company when things do not run smoothly and I must say this company come out with flying colours.

22 November 2025
Rated 5 out of 5 stars

Excellent company, very easy to deal with.

My order was dealt with immediately. I received a phone call from them clarifying our address as we moved earlier in the year and they were checking the details. We had a water softener from North East Water Softeners installed 9 years ago at our previous address and have always had good service form this company so when we decided to install one in our new home we had no hesitation in going back to them. They are very helpful & knowledgeable. We won't be installing the softener until January when a new kitchen is installed. No complaints at all about the company.

12 November 2025
Rated 5 out of 5 stars

I've just had a Harveys water softener…

I've just had a Harveys water softener supplied and fitted from North East water softeners. Chelsea came out to assess which unit I needed and Connan came out and fitted the unit. He explained to me how it worked and helped me to set up the app, so I could track the softener on my phone. Both vey helpful and informative and I would recommend.

21 November 2025
Unprompted review
Rated 1 out of 5 stars

Very disappointing experience and wasted money

I ordered a water filter cartridge from newwatersofteners.co.uk and unfortunately the product did not fit my water filter at all. I’ll admit I was late in reporting the issue because I had a lot going on in my life at the time, but when I finally contacted them, the support I received was extremely unhelpful.

They asked me for measurements, which I provided, but after that they simply told me there was nothing they could do because I should have raised the issue earlier. They also claimed the cartridges were bought directly from Harvey’s. When I contacted Harvey’s myself, they told me they were not aware of this company.

I have since bought a cartridge directly from Harvey’s, and it fits perfectly, which makes me seriously question the quality and authenticity of the one I received from newwatersofteners.co.uk. I ended up wasting around £80 on a product that was completely unusable for me.

This was a frustrating experience from start to finish, and based on my personal experience, I would not order from this site again.

20 November 2025
Unprompted review
North East Water Softeners logo

Reply from North East Water Softeners

Hi Kabir

We are sorry you felt the support was unhelpful in this case. Unfortunately, when you contacted us it was past the period by which we can offer refunds - we did offer store credit for you to use so you could order a replacement cartridge. But you did not want the direct replacement/exchange in this case.

I can confirm the cartridges are purchased and ordered/delivered directly from Harvey Water Softeners.

The only thing we can think of is that :
1. In your product there was a manufacturers error - which is hard to diagnose without seeing the product. We did ask if you wanted to send us the cartridge to be reviewed so we could assess the issue.
2. Or you stated in an email to us that when you tried to install the cartridge - you tried many times and "the edge of the cartridge broke", which unfortunately may also have affected the fitting.

The cartridge itself is the same make and model as if ordering from Harvey directly, once an order is made this goes straigh to the Harvey team and they dispatch the item for us from their warehouse. We are sorry again that a replacement cartridge was not suitable in this case and hope you are still enjoying your filtered water!

Rated 5 out of 5 stars

Great prices, fast delivery & excellent customer service.

We recently bought a Harvey TwinTec S4 and installation kit from North East Water Softeners. Not only did they offer the best prices, the most complete installation kit, and very fast delivery, but their customer service was also excellent. They answer the phone and emails quickly, and call back when they say they will, which is not always a given these days.

We had some questions up front & they couldn't have been more helpful, which was very reassuring. We also had some problems with the softener after installation and they immediately sent a replacement for the next day, collecting the first one at the same time. Communication was excellent throughout.

We are very happy with our experience and would use North East Water Softeners again.

15 October 2025
Unprompted review

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