NewLaw Solicitors (Wills and Probate) Reviews 

185
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 90 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for providing clear guidance, answering questions promptly, and maintaining a kind and reassuring attitude throughout complex legal tasks. People deeply appreciate the exceptionally efficient service, thorough legal support, and very reasonable rates offered for both wills and probate matters. Some reviewers were not happy with the slow communication, unresponsiveness, and frustrating delays experienced during long probate proceedings handled over several months. A few other people also felt that the process took far too long, giving the impression of constant setbacks, disorganization, and poor overall management.

What people talk about most

Service

Customers had positive experiences with service, noting exceptional support, professional staff, and... See more

Staff

Clients share positive opinions on staff, frequently praising their exceptional dedication, professionalism,... See more

Customer service

Customers consistently note positive experiences with customer service, praising the professional, efficient,... See more

Response time

Consumers find response time to be positive, highlighting efficient and prompt communication from the team.... See more

Price

Users describe satisfaction with the price, noting that services are offered at a fraction of the cost quoted... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from Emily Roberts, she sent clear instructions and kept me updated to my mother’s Probate. I received the Grant within a couple of weeks of her taking on my case. Very reasonable... See more

Company replied

Rated 5 out of 5 stars

NewLaw helped us with a complex probate case and made it look easy. NewLaw helped us with a complex probate case and made it look easy. We cannot speak highly enough of our Case Manager Tara Kennedy,... See more

Company replied

Rated 5 out of 5 stars

First time making a will, had initial appointment on the phone with Rachel Grey which was easily explained. Will was then drawn up and sent to me for checking. I had a few queries, Rachel was always o... See more

Company replied

Rated 5 out of 5 stars

Had planned to have new wills drawn up, but complexities of remarriage necessitating non standard wills, along with anticipated high costs had resulted in the task being put off by us for years. How... See more

Company replied



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

185 reviews

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Replied to 80% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(185)

79 reviews in the last 12 months

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Rated 5 out of 5 stars

Emma

Emma, provided a very profesonal and cost effective service. Allways promptly responding to requests for updates and keeping me informed of progress and anticipated timescales

26 November 2024
Unprompted review
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Reply from NewLaw Solicitors (Wills and Probate)

Emma will be so pleased to hear that you have left a review. I will pass on your feedback.

Thank you!

The NewLaw Online Team

Rated 5 out of 5 stars

Thank you

Thank you.

New Law really did take the headache of probate away from me. I wouldn't hesitate to use them again.

Fair price. Nice people. Great service.

4 October 2024
Unprompted review

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