NetFlorist Reviews 

4,504
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 2,035 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent service, highlighting the ease of ordering and the promptness of deliveries, often exceeding expectations. Many appreciate the personalized gifts and the beautiful presentation of products, which makes gift-giving simple and impactful. Reviewers also frequently mention the high quality of the flowers and other items, noting their freshness and appealing appearance. However, some people mentioned issues with delivery times, with gifts arriving late or not on the scheduled day, which sometimes ruined the surprise. There were also instances where the product received did not match the description, such as incorrect personalization or missing advertised items. A few other people also felt that communication regarding delivery status was sometimes lacking, leading to uncertainty and frustration.

What people talk about most

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers praising timely and... See more

Product

Users describe ambiguous interactions with product, with many customers expressing delight with the quality... See more

Order

Clients share ambiguous opinions on order, with many reviewers reporting positive experiences, citing easy... See more

Service

Customers consistently note positive experiences with service, often describing it as great, fast,... See more

Quality

Consumers find quality to be ambiguous, with many expressing satisfaction with the products received,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Twelve yellow roses did more than arrive beautifully. They lit up Pebbles’ day, softened her heart and reminded her that, to me, she is still brand new every day. NetFlorist did not simply deliver flo... See more

Rated 5 out of 5 stars

I love sentimental gifts and the fact that you have personalized gifts makes my life easy. Thank you for fast delivery, I am sure that my friend will enjoy her birthday gift.

Rated 5 out of 5 stars

Excellent prompt, service! The flowers are always fresh en the recipient said they smelled so nice. Love the friendly , quirky e-mails. No need to wonder when the flowers will be delivered, ad the... See more

Rated 5 out of 5 stars

A wonderful experience as always. If I could give more than 5 stars I would. Even though it was Easter weekend the order process was a breeze. The flowers are breathtaking, absolutely beautiful. Thank... See more


Company details

  1. Gift Shop

Written by the company

NetFlorist is South Africa's leading online flower and gift delivery site.


Contact info

4.0

Great

TrustScore 4 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(4,504)

2,013 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I am extremely disappointed with this…

I am extremely disappointed with this delivery experience. I ordered two items on Thursday morning for delivery on Friday for our anniversary. While one item was delivered on time on Friday morning, the flowers were delivered late that day after my wife had already left work, making it impossible for her to receive them. This completely defeated the purpose of the gift and ruined our anniversary celebration. To make matters worse, the flowers were then delivered on Monday and arrived in a poor condition, already wilting and drying out. This is by far the worst experience I have had with NetFlorist, especially considering the order was placed well in advance for a special occasion. I expected a reliable and professional service.

29 May 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely delighted with the service

Absolutely delighted with the service.

The items are amazing quality.

I ordered some custom items and they are perfect. Better than I expected.

I am so impressed with the speedy and amazing service that I received.

Thank you for making gift giving so simple.

1 June 2026
Unprompted review
Rated 1 out of 5 stars

It was late!

It was late!!
Gifts are intended to be sent out early, especially since I made provision to order it well in advance.

Poor service indeed.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Such an amazing florist

Such an amazing florist. Truly impeccable. I am very impressed with the speed of the delivery and all the assurance that my gift was safe the whole way. Thank you very much netflorist!

1 June 2026
Unprompted review

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