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NetFlorist Reviews 

4,504
•
TrustScore 4 out of 5

4.0

Gift Shop
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Review summary

Created with AI, based on recent reviews

Looking at 2,035 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent service, highlighting the ease of ordering and the promptness of deliveries, often exceeding expectations. Many appreciate the personalized gifts and the beautiful presentation of products, which makes gift-giving simple and impactful. Reviewers also frequently mention the high quality of the flowers and other items, noting their freshness and appealing appearance. However, some people mentioned issues with delivery times, with gifts arriving late or not on the scheduled day, which sometimes ruined the surprise. There were also instances where the product received did not match the description, such as incorrect personalization or missing advertised items. A few other people also felt that communication regarding delivery status was sometimes lacking, leading to uncertainty and frustration.

What people talk about most

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers praising timely and... See more

Product

Users describe ambiguous interactions with product, with many customers expressing delight with the quality... See more

Order

Clients share ambiguous opinions on order, with many reviewers reporting positive experiences, citing easy... See more

Service

Customers consistently note positive experiences with service, often describing it as great, fast,... See more

Quality

Consumers find quality to be ambiguous, with many expressing satisfaction with the products received,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Twelve yellow roses did more than arrive beautifully. They lit up Pebbles’ day, softened her heart and reminded her that, to me, she is still brand new every day. NetFlorist did not simply deliver flo... See more

Rated 5 out of 5 stars

I love sentimental gifts and the fact that you have personalized gifts makes my life easy. Thank you for fast delivery, I am sure that my friend will enjoy her birthday gift.

Rated 5 out of 5 stars

Excellent prompt, service! The flowers are always fresh en the recipient said they smelled so nice. Love the friendly , quirky e-mails. No need to wonder when the flowers will be delivered, ad the... See more

Rated 5 out of 5 stars

A wonderful experience as always. If I could give more than 5 stars I would. Even though it was Easter weekend the order process was a breeze. The flowers are breathtaking, absolutely beautiful. Thank... See more

Company details

  1. Gift Shop

Written by the company

NetFlorist is South Africa's leading online flower and gift delivery site.

Contact info

4.0

Great

TrustScore 4 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.0

All reviews

(4,504)

2,012 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Same day delivery service (NOT)

I ordered a same day delivery service. The delivery was attempted around 6pm in the evening at an office address.. Needless to say the recipient was not at work at that time. Delivery only took place the next day(today).
Please don't offer a same day delivery promise if you're unable to deliver on it.
Nadia

1 June 2026
Unprompted review
Rated 2 out of 5 stars

Not a great experience

The package was not delivered on the day it was supposed to be delivered, and there was no communication at all. This morning I received mails to say the package was delivered, which it was not, and another mail an hour later to say it was out for delivery. This experience was really not the best this time around.

2 June 2026
Unprompted review
Rated 5 out of 5 stars

Its Perfect

Thank you very much for the gift. It is absolutely perfect, I would certainly recommend this to others.

1 June 2026
Unprompted review
Rated 4 out of 5 stars

Good experience with room for improvement

The quality was amazing . The ease of placing an order was breeze. Thank you for making my besties day ❤️ I just did not put full stars as the delivery time was a bit long and no proper updates on delivery times. But otherwise happy costumer and will
Be returning

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Thank youuuu

I love that they didn't go back with the gift. I'm so very grateful that my mom received the gift the same day I ordered it. Thank you Netflorist. And the person ordering sounded super kind and friendly

1 June 2026
Unprompted review

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