Nest Pensions Reviews 15,495

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 4,023 reviews, reviewers had a great experience with this company. Customers are really happy with the user experience, finding the processes straightforward and easy to follow. Many people appreciate the simplicity of transferring pensions, often noting that the company handles most of the work once initial details are provided. The website is frequently praised for being user-friendly and easy to navigate. However, some customers also noted issues with customer service, describing it as stressful or unhelpful, with difficulties in communication and getting clear answers. A few people experienced problems with payments, including delays in receiving funds or issues with the transfer process.

What people talk about most

User experience

Reviewers consistently praise the user experience, highlighting the ease and simplicity of processes like... See more

Service

Reviewers highlight ambiguous aspects of service. Many customers express significant frustration, citing... See more

Payment

Customers consistently note ambiguous experiences with payment. While some reviewers praise the very quick... See more

Customer service

Clients share ambiguous opinions on customer service. Some customers report positive experiences,... See more

Website

Users describe ambiguous interactions with the website. Some customers found the online process quick, easy... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This pension is good far better than not invest at all. Investment strategy is diversified globally not just shares. Overall, the compounding has been good. However, the biggest complaint is t... See more

Company replied

Rated 5 out of 5 stars

Very easy transaction with Nest, they transferred my other pension with no problem at all. When I needed to talk to someone they cleared up my questions straight away with no hesitation. I can do no... See more

Company replied

Rated 5 out of 5 stars

All done on line with Nest Pensions. Very straight forward easy questions as long as you have all the necessary information at hand it doesn't take long. It's a great feeling when you're in control of... See more

Company replied

Rated 5 out of 5 stars

I absolutely love Nest Pensions. My pension has consistently performed very well over the last 9 years, since I signed up. The web site is excellent and easy to navigate which is a huge plus too. I’ve... See more

Company replied


Company details

  1. Pension Fund

Written by the company

Nest was set up by the government to give every UK worker somewhere good to save after the introduction of auto enrolment. Since then, it’s grown to become the largest workplace pension scheme in the country with more than 13 million members. As a not-for-profit pension scheme, Nest doesn't answer to shareholders. It’s set up to serve its customers’ interests and aims to help millions of people enjoy a better retirement. Nest’s members benefit from an award-winning investment strategy and one of the most diversified DC portfolios in the industry. It practices responsible investment to help manage long-term growth and risk while also helping contribute towards the world its members want to live and retire in.


Contact info

4.1

Great

TrustScore 4 out of 5

15K reviews

5-star
4-star
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1-star

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Rated 5 out of 5 stars

Great

Great
Easy
Straight forward

16 March 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Francesca. We're happy to hear that your experience was easy and straightforward. Thank you for your positive feedback; we appreciate it. Thanks, OZ

Rated 5 out of 5 stars

Transferring my other pension with nest…

Transferring my other pension with nest is so easy just a few information need filling and they’ll do the rest, I don’t need to do anything. And they let me know when the fund is been transferred.

7 April 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Minerva,

I’m pleased to hear about your transfer experience. It sounds as though we might have done an even better job for you and we’ve taken note of your feedback.

Thanks,
AJ, The Nest Team

Rated 5 out of 5 stars

Great service

Easy to do .transfer was quick to complete

1 April 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Steven,

It’s great to hear about your transfer experience. 😊 We take pride at Nest in making things as easy as possible for our customers.

Thanks,
AJ, The Nest Team

Rated 5 out of 5 stars
Nest Pensions logo

Reply from Nest Pensions

Hi Lee. We're happy our service is easy for you. We appreciate you taking the time to leave us feedback; it really helps us improve. Thanks, OZ

Rated 1 out of 5 stars

Absolutely shocking customer service

Absolutely shocking customer service. So unprofessional.
1 letter they sent was dated the 17th April, it arrived 13 days later.
I have requested a withdrawal before my 55th birthday so they sent me all the correct forms and I returned them. On my 55th birthday my account should of read documents verified, we are now on the 5th of May and it is still saying 'waiting for documents' so I called them to ask what extra they need, nithing I was told, but it still says awaiting documents.

Now apparently they sent another letter dated the 29th, still no letter.

More phone calls and e mails, nothing back !

5 May 2026
Unprompted review
Nest Pensions logo

Reply from Nest Pensions

Hi Steve,

I'm sorry for what you've experienced.
Your query has been escalated to the relevant team, and they will be in touch with you as soon as possible to provide you with updates about your claim.

Thanks,
AJ, The Nest Team

Rated 5 out of 5 stars

I have recently put all my money in one…

I have recently put all my money in one place. Nest were great it was a lot quicker than they said it would be. They kept me updated along the way and it wasn’t complicated

5 May 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Mandy. We're happy to hear that consolidating your funds went smoothly. It's great it was quicker than expected, and we appreciate your feedback on our communication and simplicity. Thanks, OZ

Rated 5 out of 5 stars

Good communication

Good communication, keeping me up to date with how things were progressing, even though the pension scheme being transferred from were not very forthcoming. Also responded quickly to correspondence from me.

20 March 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Humphris. We appreciate you taking the time to share your experience. We're happy to hear that our communication was helpful in keeping you informed during the process. Thanks, OZ

Rated 5 out of 5 stars

So Easy

Very easy to do, just provide policy number and Nest do everything else. No hassles at all, brilliant!

20 February 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Colin. We're happy to hear that you found the process straightforward and hassle-free. It's our goal to make things as easy as possible for our customers. Thanks, OZ

Rated 5 out of 5 stars

Tidying pension pots

I wanted to try and have all pension pots in one place. Nest made it super easy to do this. Couldn’t have been more straightforward.

5 March 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Angela,

It’s great to hear about your transfer experience. 😊 We take pride at Nest in making things as easy as possible for our customers.

Thanks,
AJ, The Nest Team

Rated 4 out of 5 stars

Was nice and easy to transfer my pension

Was nice and easy to transfer my pension

5 May 2026
Nest Pensions logo

Reply from Nest Pensions

Hello. We're happy the pension transfer process was straightforward. Thank you for sharing your positive experience with us; it means a lot. Thanks, OZ

Rated 5 out of 5 stars

Easy to ask for help from nest and…

Easy to ask for help from nest and relatively straight forward to transfere in happy with how my enquiries went and information given to me and the advice from the nest team were great in helping assist me

10 March 2026
Nest Pensions logo

Reply from Nest Pensions

Hi. We're happy to hear that you found it easy to get help and transfer your pension. It's great to know the our support team's advice and information assisted you well. Thanks for your positive feedback. Thanks, OZ

Rated 5 out of 5 stars

Transfer couldn’t have been easier

Transfer couldn’t have been easier

27 March 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Steve. It’s great to hear about your experience with Nest transfer process. We take pride at Nest in making things as easy as possible for our customers! Thank you for your positive feedback; we appreciate it very much. Thanks, OZ

Rated 5 out of 5 stars

The process was very easy and…

The process was very easy and straightforward. The whole
process only took 2-3 weeks before the funds were transferred into my Nest pension.

4 March 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Alison,

It’s great to hear about your transfer experience. 😊 We take pride at Nest in making things as easy as possible for our customers.

Thanks,
AJ, The Nest Team

Rated 5 out of 5 stars

Transfer of pension

I asked nest to transfer my private pension with another company to my nest pension, I gave them the policy number and company and they did the rest, no issues and it was transferred into my nest pot within 3 weeks

1 April 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Jacqueline,

I’m pleased to hear about your transfer experience. It sounds as though we might have done an even better job for you and we’ve taken note of your feedback.

Thanks,
AJ, The Nest Team

Rated 5 out of 5 stars

The process was very easy just had to…

The process was very easy just had to put in details of other pension I wanted to transfer into my nest account and it was completed within a week

6 April 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Deane,

It’s great to hear about your transfer experience. 😊 We take pride at Nest in making things as easy as possible for our customers.

Thanks,
AJ, The Nest Team

Rated 5 out of 5 stars

Very good

Good communication from both ends, necessary information provided
Good monitoring.

5 May 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Suliat. We're happy to hear that our communication and monitoring met your needs. We appreciate you taking the time to share your positive experience with us. Thanks, OZ

Rated 5 out of 5 stars

Easy process

Easy process, managed very quickly and no issues experienced. It was a simple process

2 March 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Mrs Carpenter,

I’m pleased to hear about your experience. It sounds as though we might have done an even better job for you and we’ve taken note of your feedback.

Thanks,
AJ, The Nest Team

Rated 5 out of 5 stars

Consol

Easy and very quick

9 March 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Steven. We appreciate your feedback and are so happy that your experience was both straightforward and prompt. Thanks, OZ

Rated 5 out of 5 stars

Recently transferred pensions from…

Recently transferred pensions from People’s Pension to Nest, it was easy. Just had to submit the information on my People’s Pension and the transfer was done within a week.

20 February 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Melodie,

It’s great to hear about your transfer experience. 😊 We take pride at Nest in making things as easy as possible for our customers.

Thanks,
AJ, The Nest Team

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