Nest Pensions Reviews 15,592

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 4,065 reviews, reviewers had a great experience with this company. Customers frequently highlight the ease and simplicity of transferring pensions, often describing the process as smooth, quick, and hassle-free, with the company handling most of the work. Many appreciate the informative website and the helpful, professional customer service that provides clear guidance and keeps them updated. The overall service is often praised as excellent, with people feeling their best interests are considered and their money is safe. However, some customers also noted significant issues with payment processing, including funds being deducted twice or delays in showing up, and difficulties with transferring money out to other providers. A few other people also felt that customer service was unhelpful, with slow responses, conflicting information, or a lack of clarity when problems arose, leading to stressful experiences.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, highlighting the ease of setting up... See more

Service

Customers had ambiguous experiences with service, with many praising the efficiency and ease of transferring... See more

Payment

Reviewers mention ambiguous feedback about payment, with some finding the process easy and convenient,... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers expressing satisfaction with the... See more

Website

Users describe ambiguous interactions with the website, with some finding it very easy to navigate,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This pension is good far better than not invest at all. Investment strategy is diversified globally not just shares. Overall, the compounding has been good. However, the biggest complaint is t... See more

Company replied

Rated 5 out of 5 stars

Very easy transaction with Nest, they transferred my other pension with no problem at all. When I needed to talk to someone they cleared up my questions straight away with no hesitation. I can do no... See more

Company replied

Rated 5 out of 5 stars

I've been a member of Nest since 2016 and I have found them to be very helpful regarding my pension pot. I don't have much in there being on a basic income but I have seen it grow and it's very satisf... See more

Company replied

Rated 5 out of 5 stars

The transfer of my pension to nest was the easiest thing I have ever done. I literally made the transfer request and at the beginning was told it would take 3/4 weeks and 3 weeks later it was complete... See more

Company replied


Company details

  1. Pension Fund

Written by the company

Nest was set up by the government to give every UK worker somewhere good to save after the introduction of auto enrolment. Since then, it’s grown to become the largest workplace pension scheme in the country with more than 13 million members. As a not-for-profit pension scheme, Nest doesn't answer to shareholders. It’s set up to serve its customers’ interests and aims to help millions of people enjoy a better retirement. Nest’s members benefit from an award-winning investment strategy and one of the most diversified DC portfolios in the industry. It practices responsible investment to help manage long-term growth and risk while also helping contribute towards the world its members want to live and retire in.


Contact info

4.1

Great

TrustScore 4 out of 5

16K reviews

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Rated 1 out of 5 stars

Painful

Painful! Took over 6 months to make a transfer from another provider. Correspondence went back and forth several times! Exhausting.

18 May 2026
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Reply from Nest Pensions

We are truly sorry to hear about your difficult transfer experience. We are reviewing our process. Thanks, FP.

Rated 1 out of 5 stars

Absolutely appalling pension company

Absolutely appalling pension company. Their left hand doesn't know what their right is doing. Caused a delay of over 2 months in sending my pension nest to another provider meaning I've lost over £100 per year in pension for the rest of my life. Wouldn't touch them with a barge pole. Communication is non existent.

18 May 2026
Unprompted review
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Reply from Nest Pensions

Hi Ann. We try to make transferring pensions as simple as possible. That said, we can’t skip any checks that are required under the anti-scam regulations that came into force in 2021. We're sorry that you've not had a positive experience with Nest, we've taken note of your feedback. Thanks, OZ

Rated 5 out of 5 stars

Quick and easy

Transfer was quick and easy to navigate

18 May 2026
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Reply from Nest Pensions

Hi Emma. We are glad your transfer was quick and easy. Thanks, OZ

Rated 5 out of 5 stars

Keep all your pensions in one pot.

Transferred 2 small old work pensions into my current Nest Pension to keep all in one pot. Very simple process and easy to follow.

18 May 2026
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Reply from Nest Pensions

Hi Darren. We are so glad to hear that transferring your pensions was a simple and easy process for you. Thank you for your feedback. Thanks, OZ

Rated 5 out of 5 stars

Transferring a previous pension to my current NEST one

I wanted a previous pension transferred over and after NEST knew the details it was done efficiently and quickly. No problems, no dramas. I got confirmation from the previous pension people. All done now.

1 May 2026
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Reply from Nest Pensions

Hi Sonja. We're so glad to hear your pension transfer was handled efficiently and quickly. We appreciate you sharing your positive experience with us. Thanks, OZ

Rated 5 out of 5 stars

Very helpful

Very helpful, when we wanted to transfer pensions into nest they were really good

9 April 2026
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Reply from Nest Pensions

Hi Linda. We're glad we could assist with your pension transfer. Your positive feedback is greatly appreciated. Thanks, OZ

Rated 5 out of 5 stars

Easy as 1,2,3

Friendly and helpful staff, I had no issues transferring money from other pension pots.whole process only took several days.

18 May 2026
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Reply from Nest Pensions

Hi Slater. We're happy to hear our staff was friendly and helpful. It's great that your pension transfer was quick and easy. Thank you for your positive feedback. Thanks, OZ

Rated 5 out of 5 stars

No nasty paperwork

No nasty paperwork, was so easy to transfer

18 May 2026
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Reply from Nest Pensions

Hi Lisa. We're glad to hear that Nest transfer process was so easy. Thanks, OZ

Rated 5 out of 5 stars

I looked into transferring my pension…

I looked into transferring my pension years ago and it was super complicated
But nest transfer was so easy just selected my pension provider and nest did the rest very quickly and easily
Highly recommended

18 May 2026
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Reply from Nest Pensions

Hi Paul. We are so pleased to hear that your pension transfer was quick and easy. We appreciate you sharing your positive experience and recommendation. Thanks, OZ

Rated 5 out of 5 stars

Simple and straightforward

Transfered a few small pensions over.
It was very simple and straightforward.

18 May 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Liza. We're glad to hear the transfer process was simple and straightforward for you. Thank you for your feedback. Thanks, OZ

Rated 5 out of 5 stars

Easy Transaction

Transfer was straightforward and prompt.

1 May 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Paul. We're glad your transfer was quick and easy. We appreciate your feedback. Thanks, OZ

Rated 5 out of 5 stars

Very smooth.

Very smooth.

14 May 2026
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Reply from Nest Pensions

Hi Bernardo. Thank you for appreciating Nest services. Thanks, OZ

Rated 5 out of 5 stars

Easy, no complaints

The process was straight forward no complications. I wanted to transfer previous work pension into my current and it was simply no complaints

3 April 2026
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Reply from Nest Pensions

Hi Rachel. We are so glad to hear that transferring your pension was a straightforward process with no complications. Thank you for your kind words. Thanks, OZ

Rated 5 out of 5 stars

Glad to get this done!

I have been meaning to transfer Pension funds for some time, but never really known how to go about it.
When the opportunity was offered by NEST I thought it was time to act!
The whole process was simple, straight forward to achieve, and only took a matter of days. It feels like they did all the work for me!

18 May 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Pidsley. We're so glad to hear that transferring your pension funds with Nest was a simple and straightforward process. It's wonderful to know we could make it easy for you! Thank you for sharing your positive experience. Thanks, OZ

Rated 5 out of 5 stars

after an initial hiccup (my incorrect

after an initial hiccup (my incorrect
details) my transfer was completed with no problems whatsoever. many thanks to the transfer team.

12 May 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Christopher. We are so glad to hear that your transfer was completed without any problems. We appreciate your kind words for our transfer team. Thanks, OZ

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