Nicole St Williams was FABULOUS and went above and beyond to help me. She responded so quickly to my question, and then kept going with me when I had follow-up questions and difficulty getting onto t... See more
Company replied
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See what reviewers are saying
Nicole St. Williams processed my change in record time! I hadn't even finished my OWN notes on my submission yet and my request had been completed!
HEY...Less than 1 star BTW,,,,,, So I went thru a lengthy conversation with Representative April, and finally received a quote, although it went to the wrong email address,, I specifically requeste... See more
Company replied
I was shocked to see an email stating that over 1400.00 would be deducted from one of my bank accounts for a policy that does not renew until May 25th. There is no reason for a company to take such pa... See more
Company replied
Company details
Written by the company
Neptune Flood is the largest private flood insurance company in the United States, offering an entirely digital quote-and-bind process. Neptune offers residential, commercial, and RCBAP products with a 2-minute quote-to-bind process, offering greater coverage limits and additional optional coverages. Flood insurance products are available in all 50 states and Washington, D.C. Neptune also offers Jumpstart parametric earthquake insurance in California, Oregon, and Washington for both residential and business customers. Neptune Flood specializes in providing flood insurance solutions for residential and commercial properties. By leveraging advanced technology, data analytics, and user-friendly online tools, Neptune Flood offers consumers and businesses a fast and efficient way to obtain flood insurance policies tailored to their needs. The company aims to simplify the insurance-buying process while offering competitive rates and comprehensive coverage options. Neptune Flood is backed by top-rated insurance carriers, ensuring that their customers receive reliable financial protection in the event of a flood. Their dedication to superior customer service, along with their cutting-edge approach to flood insurance, makes Neptune Flood a trusted and pioneering force in the industry.
Contact info
400 6th St S. Ste 2, 33701, Saint Petersburg, United States
- 727-202-4815
- support@neptuneflood.com
- neptuneflood.com
4.4
Excellent
276 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
All my neighbors around me pay less…
All my neighbors around me pay less than I do by a couple of hundred dollars all different companies ,
Allstate, Gambale, to name a few.
28 June 2025
Unprompted review
Reply from Neptune Flood
Hi Tom. Your policy premium may be different than your neighbors because, as you stated in your review, they are using different companies. Each insurance provider may have different underwriting criteria depending on who they select for their flood insurance provider.
Fast, friendly, and helpful
I called in and received the exact answers I needed, to questions I invested some time in trying to resolve on my own. Eddie was very friendly and knowledgable! Thanks again
20 June 2025
Unprompted review
Reply from Neptune Flood
Thank you for the review, Tyler! We're glad to hear Eddie was about to answer your questions.
Fast and efficient
Nadia answered my question quickly and efficiently so that I could get my invoice paid. Thank you Nadia!
11 June 2025
Unprompted review
Reply from Neptune Flood
Thank you for the review, Michael!
Mortgage company caused issues for…
Mortgage company caused issues for me...Neptune helped fix them.
1 June 2025
Unprompted review
Reply from Neptune Flood
Pat, while we're sorry to hear you had issues with your mortgage company, we're glad to hear our team was able to help fix them! Our team is always here to help if you have any additional questions.
Easy, Friendly, and Efficient!
Recently submitted a request for more information with Neptune Flood Insurance and was impressed by how quickly I was contacted. Kyle was fantastic - he provided three different quotes to compare and responded to all my questions within minutes. The entire process was incredibly easy and efficient. Within the hour, I found the perfect policy and got covered. Overall, a great new customer experience with fast, friendly support and a seamless process. Highly recommended!
29 May 2025
Unprompted review
Reply from Neptune Flood
Thank you for the review, Johanna-Christine! Kyle and our entire Neptune team are here to help you get the best coverage and answer any questions you may have. Thank you for choosing Neptune for your flood insurance.
Not Sure Yet
It was easy to sign up and the rep answered all my questions. I can't really give an opinion on how responsive the company is because I have never filed a claim. I will say I am disappointed that if I pay by credit card, I am charged a fee. I don't like giving companies access to take money from my checking or savings account. Therefore, I had to pay with a check through snail mail, which took almost 2 weeks to reach Neptune and be posted to my account.
1 May 2025
Unprompted review
Reply from Neptune Flood
Thank you for your feedback. Neptune offers four convenient ways to pay, including by check, which does not incur a fee. If you have questions about your policy or payments, please contact our customer success team at support@neptuneflood.com or 727-202-4815.
Rachel was awesome
Rachel was awesome. Everytime I call they take care of the problem right away. No going back and fourth between different departments.
23 May 2025
Unprompted review
Reply from Neptune Flood
Thank you for the review! All of our customer success team members are fully licensed, allowing them to handle most questions and changes without transferring you to someone else. We're happy to hear Rachel was able to answer your question quickly.
Reply from Neptune Flood
Tammy, we're glad to hear you found our platform super easy to get flood coverage! We strive to make it as simple as possible for people like you to get the protection they want against flooding.
Amber is very professional and patient
Amber is very professional and patient. She listened to my question and them made a suggestion that I quickly accepted. I even received the email within 3 minutes after our call. I really appreciate her professionalism and especially in today's business environment.
21 May 2025
Unprompted review
Reply from Neptune Flood
Thank you for the review, Steve! Our team members are here to make obtaining and managing your flood policy easy.
Kasey’s Help
Kasey handled my cancellation which was due to the sale of my property, swiftly and efficiently. Thank you Kasey!
21 May 2025
Unprompted review
Reply from Neptune Flood
Michele, thank you for the review! While we're sad to see you go, we're glad to hear Kasey was able to handle your cancellation quickly.
Received what I needed immediately!
I received what I needed immediately! Quick response.
20 May 2025
Unprompted review
Reply from Neptune Flood
Thank you for the review, Sue!
Great Service
Professional, helpful, knowledgeable, able to complete the task
14 May 2025
Unprompted review
Reply from Neptune Flood
Thank you for the review, Tracy!
The fee that is changed is to much
The fee that is charged is too much.
What is the fee for?
4 May 2025
Unprompted review
Reply from Neptune Flood
Hi Mike. Thank you for your feedback.
Easy to apply for insurance and cost…
Easy to apply for insurance and cost was reasonable.
6 May 2025
Unprompted review
Reply from Neptune Flood
Thank you for the review, Richard! We're glad to hear you selected Neptune for your coverage.
Excellent Customer Service
I needed to confirm that our flood insurance was renewed and paid in full. Amber was able to help me right away. Excellent customer service!!
7 May 2025
Unprompted review
Reply from Neptune Flood
Thank you for the review, Donna! We're always here to assist if you have any questions.
Reply from Neptune Flood
Thank you for the review!
Quick and Helpful Response
Kasey provided a response in less than 1 hour to my question of being able to transfer a current Neptune Flood policy to us as the new property owner. I really appreciated the quick response.
30 April 2025
Unprompted review
Reply from Neptune Flood
Thank you for the review, Martin! We're happy to hear that Kasey answered your question fast and clearly.
fast and kind response!
28 April 2025
Unprompted review
Reply from Neptune Flood
Thank you for the review, Richard
Connor was outstanding in getting back…
Connor was outstanding in getting back to me quickly and helping me resolve my concerns about possibly being hacked.
22 April 2025
Unprompted review
Reply from Neptune Flood
Thank you for the review, Bob! We're glad to hear Connor addressed your concerns. Know that Neptune takes customer privacy and security very seriously.
Nadia was very responsive to my…
Nadia was very responsive to my question and quick to update my info.
21 April 2025
Unprompted review
Reply from Neptune Flood
Linda, thank you for the review! It's great to hear Nadia provided you with stellar service.
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