Neo Tourism™ Reviews 922

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 262 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, patience, and friendly demeanor, making the booking process smooth and stress-free. Many appreciate the excellent service, noting that agents go the extra mile to assist with queries and ensure a hassle-free experience, from initial inquiry to final booking. People frequently highlight the efficiency of the service, with many mentioning quick responses and fast processing of tickets. The booking process is often described as straightforward and easy to understand, contributing to a positive overall experience for those planning their holidays.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their helpfulness and efficiency.... See more

Service

Clients share positive opinions on service, consistently highlighting the helpfulness and efficiency of the... See more

Booking process

Users describe positive interactions with the booking process. Customers consistently praise the efficiency... See more

Customer service

Reviewers mention positive feedback about customer service, consistently highlighting the helpfulness,... See more

Holidays

Reviewers highlight positive aspects of holidays, often praising the excellent support and help received from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I want to give a huge SHOUT-OUT to ANNA TAYLOR for making our booking an incredibly smooth experience! From the very start, she was super friendly and helpful, answering all my queries quickly and ef... See more

Rated 5 out of 5 stars

I found this company moved heaven and Earth to get an excellent price for our trip to Thailand for flights only... Unfortunately for them a friend decided to join us and he works contracts for the air... See more

Company replied

Rated 5 out of 5 stars

The computer glitch we had on flights was quickly resolved at no extra charge. Something some other "well known" travel agents did not when the same problems occurred. Jasmine could not have been mo... See more

Rated 5 out of 5 stars

Thank u neo tourism for booking our flight to UK, it was nice that I have book a ticket w/ a nice agent , she's great she assist all we need for travel for our better travel. And no hussle, thanks u m... See more


Company details

  1. Travel Agency

Written by the company

Neo Tourism™, your trusted UK-based travel partner, redefines unforgettable, tailor-made holidays with friendly, professional services and a team of travel industry experts. We meticulously craft every journey to suit your preferences, providing exceptional value, seamless service, and unforgettable experiences. Our travel experts design personalized, unique itineraries, and our knowledgeable team ensures the perfect holiday. With our best price guarantee and top-notch travel supplier partnerships, we offer competitive rates and inclusions. Our dedicated customer support team is always ready to assist you during business hours. We create bespoke itineraries for romantic getaways, family vacations, and solo adventures, offering a wide range of flights and accommodations for your comfort. Our seamless transportation services, curated guided tours, immersive cultural experiences, and thrilling outdoor adventures ensure unforgettable memories. Exclusive offers, promotions, discounts, and perks are available for Neo Tourism clients. We provide tailor-made solutions for corporate travel, group bookings, and incentive trips, as well as destination weddings and honeymoons. Committed to responsible tourism, we partner with local suppliers and organizations sharing our values and sustainable practices. Experience the ultimate travel adventure with Neo Tourism's unwavering commitment to quality, value, and customer satisfaction. Contact us today and let us turn your dream holiday into reality! #FriendlyAndProfessionalService #TheUltimateTravelExperience


Contact info

4.9

Excellent

TrustScore 5 out of 5

922 reviews

5-star
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Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Always excellent in service

Always excellent in service, staff like Emma is very accommodating and helpful, highly recommended, this is our 3rd time to book a flight with Neo Tourism and always prompt in providing help to customer like us. If I were you try it and you can feel being special.

11 May 2026
Rated 5 out of 5 stars

100% recommended

100% recommended. Im very happy with the service of neo tourism. Mam Emma very kind and quick response all I question. Booking process is quick to understand. Thank you and God bless

24 April 2026
Rated 5 out of 5 stars

Great experience

I inquired about a trip to the Philippines, and Rachel provided outstanding assistance. She was friendly, knowledgeable, and very responsive to all my questions. She made the whole process easy and pleasant. Thank you, Ms. Rachel, for your excellent service!

19 April 2026
Unprompted review
Rated 5 out of 5 stars

Having a friendly knowledgeable voice…

Having a friendly knowledgeable voice on the end of the line is a constant trust between client and agent.
Emma is F A B and has always considered cost and waiting times for long haul flights.
I will continue to refer to Neo every time I go away.

17 April 2026
Rated 5 out of 5 stars

The best travel agency

The best travel agency. Anna Taylor is so helpful and so efficient. She never disappoint client. She can discuss and answer gently our queries about our travel. I am afraid to change and go to other travel agency because I can't find somebody like her. All the staff in Neo Tourism are very approachable. Always very willing to help .

15 April 2026
Rated 5 out of 5 stars

Thank you to Janet Davis who rebooked…

Thank you to Janet Davis who rebooked our flight. It was a very efficient experience that helped us greatly. She was friendly, patience and supportive with all the questions asked.
We will recommend her and the travel agency if you need to book flight in Philippines.

Very Satisfied Customer
Miss Linda Quidangen and
Miss Remedios Lugtu

6 April 2026
Unprompted review
Rated 5 out of 5 stars

My experience with Neo tourism was…

My experience with Neo tourism was great the service was excellent and the staff was polite and the process was easy and easy to understand specially with miss Anna Taylor she's very easy to talk wit telling her what I am looking for and she done it so fast without breaking my bank So thank you neo tourism well done .

9 April 2026

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