nemo Reviews 

352
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, guidance, and ability to tailor trips to individual preferences, making every interaction pleasant and productive. The service provided is frequently highlighted as outstanding, with many people appreciating the seamless organization, logistics, and the personalized approach to planning dream holidays and honeymoons. Reviewers are particularly impressed with the smooth booking process and the overall user experience, noting that everything was perfectly planned from start to finish, often exceeding expectations. However, some customers also noted that popular accommodations can be lost if not booked quickly, and there was an instance where a hotel was overbooked, though this was swiftly resolved by the team.

What people talk about most

Holidays

Customers had positive experiences with holidays, often describing them as incredible, amazing, and dream... See more

Staff

Users describe positive interactions with staff, highlighting their knowledge, professionalism, and attention... See more

Service

People report positive experiences with service, highlighting the team's knowledge, professionalism, and... See more

User experience

Reviewers mention positive feedback about user experience, describing it as seamless, professional, and... See more

Booking process

Consumers express high satisfaction with the booking process, describing it as outstanding, seamless, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I booked a last minute South Africa adventure to Cape Town and safari in Kruger with Nemo and the whole trip was executed with tailored precision and attention to detail despite the extreme short noti... See more

Rated 5 out of 5 stars

From the very beginning, the team was fantastic in helping us curate our dream honeymoon. Christabelle, our primary point of contact, was incredible—she truly left no stone unturned to ensure every de... See more

Rated 5 out of 5 stars

Nemo organised us an absolutely amazing holiday in Kenya and Pemba. They helped us narrow down what we wanted to do with our time and found us two perfect places which suited us. The organisation, l... See more

Rated 5 out of 5 stars

We booked our honeymoon to South Africa and Mauritius through Nemo, and it was truly the trip of a lifetime! Every part of the journey was perfectly planned, from start to finish. The 3-day safar... See more


Company details

  1. Travel Agency
  2. Boutique Hotel
  3. Cultural Tours Provider
  4. Luxury Hotel
  5. Tour Operator

About nemo

Written by the company

Extraordinary trips for life's big moments

Hero-Wordmark-Dark-Green

It starts with your travel goals. We listen. Then we collaborate, not dictate. This subtle shift allows our experts to create an itinerary as unique as you are.

New-H1-Image-2 Explore our world
1
Built for modern travellers.
By blending tech with global travel expertise, we give you choice, control and confidence.

5
Your perfect itinerary.
Your expert listens to your travel goals and budget, using their insider knowledge to plan the perfect itinerary with you.

2
A carefully curated portfolio.
We take time to handpick every hotel and experience, guaranteeing quality.

3
Honeymoon gifting page.
Friends and family can contribute to your big trip via our platform... perfect for room upgrades and extra experiences.

4
Elevating your trip.
Our concierge team go the extra mile to give you a truly personalised experience.

Our Destinations Meet Your Experts Honeymoon Guide

Contact info

5.0

Excellent

TrustScore 5 out of 5

352 reviews

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5.0

All reviews

(352)

83 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nemo arranged the most magical honeymoon for us!

Nemo arranged the most magical honeymoon for us in Indonesia. They made the whole process super easy and really listened to what we wanted. I couldn’t recommend them more, take the stress out of organising the trip and book with Nemo!

8 October 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Nemo honeymoon

We used Nemo to organise our honeymoon to South Africa and Mozambique and they were absolutely fantastic. All of the team from curation and booking right through to operations were really fantastic and we loved every part of our trip including the hotel choices and restaurant recommendations. Nemo added some extra surprises for us along the way to make our honeymoon extra special and they have definitely earned some customers for life for our future trips!

11 September 2025
Unprompted review
Rated 5 out of 5 stars

Honeymoon of a Lifetime

We went to South Africa and Mozambique with Nemo. It was the best holiday of our lives, we spent time in Cape Town, on safari and on the coast of Mozambique. We came back well rested, having done so many things - from day tours to whale watching, going up Table Mountain, eating fantastic food, game drives off road on safari and boat trips to beautiful, isolated sandy beaches. Christabelle listened to what we wanted and planned us a holiday we couldn't have even dreamed of. It was surprisingly affordable for the luxury surroundings, and it is clear that Nemo have some great tricks up their sleeves. We would recommend Nemo to anyone, and hope to use them again for our next big holiday

16 October 2025
Unprompted review
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Reply from nemo

Thank you so much for your lovely words. We’re thrilled you had such an unforgettable time exploring South Africa and Mozambique, and we can't wait to help you plan your next adventure!

Rated 5 out of 5 stars

Unrivalled skillset and value for money. 10/10

I decided to go with Nemo based on reviewing their Trstpilot score. My expereince totally exceeded my expectations.

20 October 2025
Unprompted review
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Reply from nemo

That’s amazing to hear - thank you for your feedback. We’ll be ready to plan the next one whenever you are!

Rated 5 out of 5 stars

Holiday of a life time

Just returned from a holiday of a lifetime thanks to Nemo. First time using a travel agent and definitely won’t be the last. We travelled to South Africa and Mauritius for our honeymoon and felt so spoilt throughout our whole trip. From a welcome hamper from the Nemo team when we arrived at our first hotel, to the countless bottles of champagne given by the hotels to help us celebrate. I didn’t have to lift a finger the whole trip (how my husband must feel on every holiday!!). Can’t wait to plan our next trip with them.

13 October 2025
Unprompted review
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Reply from nemo

Thank you very much for your feedback, Jess! We’re so happy to hear your honeymoon was everything you dreamed of and more. South Africa and Mauritius make such a perfect combo, and we can’t wait to help you plan the next adventure!

Rated 5 out of 5 stars

Amazing honeymoon

I cannot recommend Nemo to plan your honeymoon enough. We enquired with multiple agencies and Nemo was the only one that didn't feel like a money grab and genuinely put time and thought into what they were able to offer and find for us.

We were lucky enough to have Christabelle as our expert who put together multiple options for us as we knew we wanted South Africa Safari and beach but unsure where. We did have one issue where one of the hotels booked had overbooked, Christabelle handled this quickly and efficiently offering us multiple solutions and this was sorted very quickly.

Everywhere we stayed and that was recommended surpassed our expectations and more. It was so nice to have everything organised for us and trusting fully the itinerary was sorted. Thank you so much Nemo for making our honeymoon a dream come true. We hope to book an anniversary trip in the future with you!

1 October 2025
Unprompted review
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Reply from nemo

Thank you so much for your wonderful review, Beth! We’re over the moon to hear you had such a special honeymoon and that Christabelle could make it all come together so smoothly. We’d love to help plan that anniversary trip when the time comes!

Rated 5 out of 5 stars

Trustworthy and knowledge team who…

Trustworthy and knowledge team who helped us to plan an amazing honeymoon in Kenya. It was seamless and exceeded expectations from start to finish. We would thoroughly recommend Christabelle and the team.

28 September 2025
Unprompted review
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Reply from nemo

Thank you so much for your lovely review, Tom! We’re thrilled to hear you had such a great time on your honeymoon in Kenya. Christabelle and the team are thrilled to know they helped make it so special!

Rated 5 out of 5 stars

Everything a travel agent should be

High-touch, really listened to the brief, and GREAT recommendations! We really felt as though Serena captured our brief - it's great to see a travel agent genuinely treat the trip as if they were going themselves. Costs were saved in some places so we could splurge in others too - would definitely use again!

21 October 2025
Unprompted review
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Reply from nemo

Thank you very much for this incredible review, Sara!

Rated 5 out of 5 stars

Incredible Experience

We have just returned from a Safari trip, arranged through Nemo and from start to finish the whole experience has been incredible! From the initial call with Sofia where she listened to our requirements, to the ongoing communications and advice received from her and the rest of the team, everything was great! The team are very knowledgeable and understood exactly what we were after and the trip itself exceeded expectations. We thought Safari would be a once in a lifetime trip but there is no way we will not be going back and we will definitely be reaching out to Nemo for their help again. The whole experience is very personalised and tailored to your wants and needs, rather than just being a number. Thank you so much for all your help and if you are considering using Nemo I would say absolutely do - you won't regret it!

30 September 2025
Unprompted review
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Reply from nemo

Thank you so much for this wonderful review, Hannah! We’re thrilled to hear you had an incredible experience on your nemo adventure. We can’t wait to help with your next adventure!

Rated 5 out of 5 stars

African honeymoon experts

We used Nemo to book our honeymoon in Africa in Oct 2025 (planned and booked in Oct 2024). As people that normally book everything ourselves, we don’t trust easy but everything was absolutely fantastic, we’d recommend Nemo and Laura in particular in a heartbeat

3 October 2025
Unprompted review
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Reply from nemo

We're so glad to hear you had such a fantastic time on your nemo honeymoon, Niina. We can’t wait to help make your next adventure just as special!

Rated 5 out of 5 stars

We had the most amazing honeymoon

We had the most amazing honeymoon in Indonesia! I would use Nemo time and time again for all our holidays! A really lovely team who are really knowledgable and helped us throughout our trip! Best team in the business!! Great app for all your info and 24/7 communication throughout! Highly Recommend! Amazing hotels and experiences!

2 September 2025
Unprompted review
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Reply from nemo

Thank you so much for the amazing feedback! We’re absolutely thrilled to hear that you had such a magical time on your honeymoon in Indonesia. We can’t wait to help plan the next big adventure!

Rated 5 out of 5 stars

We used Nemo to plan our honeymoon to…

We used Nemo to plan our honeymoon to South Africa and Mozambique. Everything about our trip was incredible!!! Our agent Christabelle did such an amazing job planning things that were aligned with our interests and everything we discussed. All of our hotels were incredible and all details of our trips went seamlessly. Can’t recommend Nemo enough!!!!

28 August 2025
Unprompted review
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Reply from nemo

Hi Emily, thank you so much for sharing your lovely feedback! We’re thrilled to hear that you had such a great time on your nemo honeymoon. We’d love to help you plan the next adventure when the time comes!

Rated 5 out of 5 stars

Excellent service

Excellent service - could not have done this myself!

21 September 2025
Unprompted review
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Reply from nemo

It was a pleasure to help you plan this lovely trip, Andrew. We'll be here when you're ready for your next adventure!

Rated 5 out of 5 stars

Dream Honeymoon in Africa

We had an amazing honeymoon in Kenya and Zanzibar with the help and guidance of Nemo. We got invaluable advice on the destinations we chose, from things to see and do to the most incredible accommodation. Fia, Clemmie and the team were all so helpful during and after the booking process and were always on hand to help with any questions. Having everything pre-booked - from internal flights and transfers to accommodation, as well as trips and excursions, took the stress out of organising everything and made it a really seamless experience. We had such a fantastic time - particularly on safari in Kenya staying at Saruni Leopard Hill. We had some unbelievable experiences on game drives that we will never forget. Would definitely reccommend Nemo if you are booking a honeymoon or special trip.

13 September 2025
Unprompted review
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Reply from nemo

Thank you very much for the lovely review, Natasha! The whole team is so happy to know you had such a great time in Kenya and Zanzibar. It was a pleasure to help with this (very!) special trip.

Rated 5 out of 5 stars

Kenyan safari honeymoon

We used Nemo to booked our honeymoon to Kenya for August/September 2025. After looking at different travel companies, once we had spoken to Sofia from Nemo on our initial discussion, we were sold. We knew we wanted to book through a smaller company who shared the same visions and values for incorporating local culture into trips.
We couldn’t fault the team who helped plan our trip and from first landing in Nairobi with someone there to help us through immigration, to being recommended an amazing restaurant to end our trip before flying home.
The safari lodges and hotels that were recommended to us were insane and provided us with the best game drives and insights into the local culture.
I could keep going on but there would be too much! Huge thank you to the Nemo team for making our honeymoon a truly unforgettable trip. Will definitely be looking to book again in the future.

30 August 2025
Unprompted review
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Reply from nemo

Thank you so much for your lovely review, Emma. We're thrilled to know we delivered something truly memorable for your honeymoon, and that you had such a magical time in Kenya! We’re here whenever you’re ready for the next adventure.

Rated 5 out of 5 stars

The team at Nemo were amazing

The team at Nemo were amazing. I've just returned from Kenya and they were on hand to answer all my annoying questions in the build up to the holiday. I appreciated how thoughtful the team in their recommendations after listened to what mattered to us - sustainable and Boutique.

27 August 2025
Unprompted review
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Reply from nemo

We're so glad to hear you had such a fantastic time on your nemo adventure in Kenya, Holly. We can’t wait to help make your next one just as special!

Rated 5 out of 5 stars

The perfect honeymoon

Whilst planning our honeymoon and searching different companies, my wife found NEMO via social media.
After a call with Sofia, who listened to our ideas, we were given fantastic options. After an email or two our bespoke dream honeymoon was set!
The rest of the planning went seamlessly - Final touches with Sofia and the concierge team and the Vamoos app, which had all our trip details and super useful recommendations and tidbits.
Our honeymoon itself was 10/10, two private safari locations in Tanzania (Ruaha was a dream), exploring Stone town in Zanzibar and than a slice of white sand paradise on a peninsula.
The extra touches on our trip like the small details we didn’t even think about and cute gifts were also lovely.
We 100% recommend going with NEMO Travel for a trip of a lifetime, you will not regret it!

23 August 2025
Unprompted review
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Reply from nemo

Hi Rob, thank you for such a wonderful review! We’re over the moon to hear your honeymoon was everything you dreamed of, from the safari in Ruaha to relaxing on Zanzibar’s white sands, and that Sofia and the team made the planning seamless. Your kind words about the personal touches mean a lot, and we’d love to help create another unforgettable adventure whenever you’re ready!

Rated 5 out of 5 stars

Excellent experience with Nemo!

Our experience with Nemo was exceptional! Our travel expert was extremely nice, understood our preferences, and throughout the whole process everything felt very personalized. During the trip we had excellent, easy, boutique and special experiences overall. I would highly recommend Nemo and would definitely book with them again!!

16 August 2025
Unprompted review
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Reply from nemo

Hi Johanna, thank you so much for sharing your lovely feedback! We’re thrilled to hear that your nemo journey felt so personalised, with boutique experiences that matched your preferences. We’d love to help you plan the next adventure when the time comes!

Rated 5 out of 5 stars

The perfect honeymoon!

Outstanding Personalized Travel Experience with Nemo!

We couldn't be more impressed with our experience using Nemo Travel! From the very first interaction, their attention to detail and personalized approach set them apart from other travel agencies used in the past.

Our agent took the time to really understand what we were looking for and crafted the perfect itinerary that matched both our interests and budget. The unique hotel selections were spot-on, and all the little touches (like the detailed destination guides and restaurant recommendations) made our trip truly special.

The booking process was seamless, and their app made keeping track of our itinerary a breeze. When we had queries they were resolved within an hour each time.

What really impressed me was their extensive local knowledge and connections in each destination. Every activity they recommended exceeded our expectations, and we got to experience some hidden gems we would never have found on our own.

If you're looking for a travel agency that combines tech-savvy convenience with old-school personal service, Nemo is absolutely the way to go. Already planning our next adventure with them!

28 July 2025
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Reply from nemo

Thank you so much for this wonderful review, Josh! We’re thrilled to hear the itinerary, hotel choices, and little touches made your trip so special. We can’t wait to help with your next adventure!

Rated 5 out of 5 stars

The Nemo team planned an excellent…

The Nemo team planned an excellent family trip to Costa Rica with wonderful activities. We would definitely travel with them again.

16 August 2025
Unprompted review
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Reply from nemo

Thank you so much for this feedback, Nicola. We are so glad to have played a part in this amazing trip; it turned into something truly special. We're here when you're ready for the next!

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