I love the audio adapter I ordered, it is very well built and works great. I was a bit bummed because I paid extra for faster shipping (3 business days, if I remember correctly), but I didn't get it f... See more
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There was a small shipping issue in the beginning but was quickly corrected the online management is wonderful. I don't remember her name but she made me feel like I mattered we laughed and joked all... See more
I initially received the wrong connector, I called and explained it to a very nice helpful person who immediately fixed my situation and sent the correct item. I had it the next day! Unfortunate that... See more
Company replied
We had made a huge mistake and ordered the incorrect items ($10k+ difference) . Once the error was discovered, I called and spoke to Catherine. She was incredibly understanding, kind and even brought... See more
Company replied
Company details
Information provided by various external sources
Nemal Electronics designs, manufactures and distributes SMPTE, Neutrik and tactical fiber products for the professional broadcast and audio visual industries.
Contact info
12240 NE 14th Avenue, 33161, North Miami, United States
- 3058990900
- marketing@nemal.com
- nemal.com
Excellent company
I received my order in a timely fashion. Seems like good quality pieces.
13 August 2024
Reply from Nemal Electronics International
Good afternoon Rob. Thank you for taking the time to let us know of this issue. I apologize and will make sure that we send you a replacement tomorrow. We build these in house and test 100% of our adapters. A failure is completely unacceptable. In fact, we have never experienced a failure in our adapter line. We will also send you a return label so that we can determine the cause of failure. Thank you again for your patience and have a nice holiday. Sincerely
Ben Nemser
CEO
Great Customer Service
2 August 2024
For the love of God f*** off
For the love of God f*** off. Stop signing me up for your email lists stop sending me survey requests never contact me again. If you are the last place on earth that has the thing I need, I will never buy it from you. Worst customer service I have ever seen, and you simply will not stop spamming me
18 July 2024
I think they did a great job just don’t…
I think they did a great job just don’t understand why there is a $5 dollar handling fee as well as shipping Thank you
11 July 2024
Reply from Nemal Electronics International
Hello Kenny Parsons
Thank you for your message and for your order. The handling charge is not something we like. While the shipping charges go to actual freight costs, the handling helps cover packaging materials and the expenses of handling smaller orders which do not cover these expenses. This allows us to keep the pricing lower on all of our products. I hope that this helps explain why we have this policy, and we really appreciate you taking the time to contact us.
Sincerely
Ben
GREAT CUSTOMER SERVICE.
GREAT CUSTOMER SERVICE.
TOO BAD LEAD TIME IS SO MUCH MORE THAN AMAZON BUT THIS IS A PROBLEM BECAUSE MANY VENDORS HAVE ISSUES WITH SIGNING UP AT AMAZON
2 July 2024
Reply from Nemal Electronics International
Hello Bruce. Thank you for your business and kind words. You're right when you point out that Amazon's lead times are shorter, and we certainly do not attempt to compete with them on that category. However, compared to other custom-made connectivity manufacturers, our lead times of between 2 and 4 weeks are much faster. Our products are of the highest quality and manufactured right here in the US, which is another huge differentiator with Amazon. Please, let us know if there's anything else we can do for you.
Nemal checked with me to be sure I had…
Nemal checked with me to be sure I had the color I wanted. Then when a specific connector was not available they called to ask which substitute would work for me
28 June 2024
Special parts
Thank you for actually having, in stock, a 4-pin XLR turnaround,
You are the only place I found that sells this item,
Thank goodness it only cost an arm and not the leg, too!
23 May 2024
Reply from Nemal Electronics International
Hi Thomas. Thank you for leaving us a review. We would have preferred a 5-star review, so please, let us know what we can do better to change your mind? You are correct to say we are the only place to get them in the US, and there's a reason for this: they're unique, labor intensive and not a mass market product. Our XLR adapters are built in house, on Neutrik connectors, which as we're sure you know, are of the best quality. Please, don't hesitate to reach out for any other connectivity needs, whether it be off-the-shelf products, or custom-made.
Ease if oredering and quality of…
Ease of ordering and quality of product..unmatched for this activity!!
13 April 2024
Reply from Nemal Electronics International
Steven-Thank you for your order for the speakON connectors and for your kind message. I have passed along your comments to our customer service and shipping staff. We look forward to working with you again in the future.
_Ben Nemser, CEO
Reply from Nemal Electronics International
Mark-Thank you for your order of our 4-pin XLR adapters and for taking the time to send feedback. We design and build these adapters in our Miami plant to meet the needs of our customers in education, broadcast, and other key industries. I have let our shipping and sales staff know that you were happy with our team. We look forward to working with you again for any connector or cable product.
-Ben Nemser, CEO
Excellent online service.
5 March 2024
Super fast service
Super fast service. Easy to work with. You saved our school so much money because you had an unusual adapter.
10 March 2024
Great transaction. Good Communication.
Good communication & exactly what was listed arrived undamaged. Shipped fast. Very happy with transaction.
6 March 2024
Reply from Nemal Electronics International
Mark-Thanks for your order for our XLR and BNC adapters and for taking the time to let us know that we met your expectations. I will pass along your comments to our team members who handled your order. We look forward to working with you again in the future. Regards-Ben Nemser, CEO
Reply from Nemal Electronics International
Joscha-Thank you for your order for powerCON connectors and for your kind words. We appreciate your business and hope to be of service again in the near future. Regards-Ben Nemser, CEO
Reply from Nemal Electronics International
JC-Thank you again for your order for the Dante adapter and for taking the time to share your comments with us. Unfortunately, sometimes there are issues in transit which delay delivery. Our job is to make sure that you get the product asap, in spite of these issues. All of us at Nemal appreciate your business and look forward to working with you again soon.
regards
Ben Nemser, CEO
Reply from Nemal Electronics International
David-thank you for your order and for taking the time to let us know that you are happy with the Nemal AVFlex cable with Neutrik powerCON connectors. We put a lot of effort into design and manufacturing of our bulk cable and assemblies and appreciate your feedback. I will pass along your comments to our production staff. We hope to hear from you again soon. Regards-Ben Nemser, CEO
Prompt and nice service.
3 January 2024
Excellent service
Excellent service, helped me locate the appropriate cable for my project, quick turnaround and very friendly. Thankful for their assistance and patience with me.
9 October 2023
Reply from Nemal Electronics International
Mr. Fuller.
Thank you again for your order for audio snake cable and for your kind words. Our technical staff is always happy to assist with everything from cable selection to system design suggestions. I will certainly pass along your comments.
Regards
Ben Nemser
CEO
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