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Neighbor Reviews 1,298

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 540 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, friendliness, and accommodating nature, making interactions pleasant and efficient. The service provided is frequently described as excellent, with many people appreciating the ease of finding convenient locations and the quick response times from hosts. Reviewers also highlight the positive user experience, noting the simplicity of the process and the reliability of the storage options. However, some customers also noted issues with communication, mentioning slow or inconsistent responses and a lack of clarity regarding account suspensions or listing distinctions. A few people experienced problems with incorrect addresses or last-minute changes to their storage arrangements, leading to inconvenience.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their helpfulness, responsiveness, and accommodating... See more

Location

Reviewers mention positive feedback about location. Customers frequently praise the convenience and safety of... See more

User experience

Customers had positive experiences with user experience, finding the application easy to use and... See more

Service

Customers consistently note positive experiences with service. Reviewers praise the helpfulness and... See more

Response time

Users describe positive interactions with response times. Many customers praise the quick and timely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We needed an unconventional storage for two 16 feet kayaks that was close to where we lived. This space worked out very well, being SPACIOUS, SAFE and having FLEXIBLE access. We used the space for... See more

Rated 5 out of 5 stars

Kevin’s private parking lot is highly convenient and very reasonably priced. The location is ideal, access is easy, and the whole setup feels secure and well-managed. Kevin himself is great to work wi... See more

Rated 5 out of 5 stars

I stumbled upon Neighbor when I was searching for a spot to store my trailer before a move. I found Eric in Owings Mills and was able to store the trailer the following day with greater ease and at a... See more

Rated 5 out of 5 stars

Nichias was a blessing and helped us out with parking our vehicle on short notice. He is very kind and very accommodating. Nichias was quick to respond and easy to communicate with. His excellent pe... See more


Company details

  1. Moving and Storage Service
  2. Parking Garage

Written by the company

Neighbor is a peer-to-peer storage and parking marketplace that connects people with unused space to people in need of storage. Through Neighbor, property owners turn their garages, empty lots, storage spaces into extra monthly income while renters are given a flexible and affordable storage or parking alternative.

Moneyback Guarantee

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Have peace of mind thanks to Neighbor's free 24-hour moneyback guarantee. Receive a full, 100% refund if you cancel within 24 hours after reservation approval.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 1 out of 5 stars

FRAUD

FRAUD. I signed up for only a few days to store a UHaul trailer for moving my parents to another state. I notified the host when we left, and somehow I have been charged for the past 7 months for an additional $700. Neighbor support said it's my fault. DO NOT USE THIS COMPANY!!!

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Other than a lot of complaining, great site

This seems like a very good way to communicate around the neighborhood and also to keep other people safe. The only thing I don’t care for is the pretty regular complaining about the homeless etc. That is definitely not cool but people who want to reach out and help them getting on there and talking about that I’m fine with.

14 February 2026
Rated 5 out of 5 stars

Next day movement of RV

All interactions were very polite and informative & Lauren was very patient with me being unable to move my RV into the correct spot until the next day after move-in.

11 February 2026
Rated 3 out of 5 stars

It would seem more supportive of the hosts.

It would seem more supportive of the hosts if you could respond on a negative review. Just seems unfair that a renter can say whatever they want with no option for the hosts to respond. They are the ones that do the work to make you money.

5 February 2026
Rated 1 out of 5 stars

Terrible experience, do not recommend using this.

How about you do contracts with parking garages on an annual basis. Or if you are no longer go to partner with a parking garages, don’t put it on your website the month the partner ship ends. Used it for one month and now had to find a new parking garage and was giving a short notice. I DO NOT RECOMMEND THIS FOR PARKING GARAGES, JUST GO THROUGH THE PARKING GARAGE ITSELF.

1 February 2026
Unprompted review
Rated 5 out of 5 stars

Stress-Free Private Parking

Kevin’s private parking lot is highly convenient and very reasonably priced. The location is ideal, access is easy, and the whole setup feels secure and well-managed. Kevin himself is great to work with—friendly, responsive, and genuinely helpful. Highly recommend if you’re looking for reliable private parking without the hassle.

4 February 2026
Rated 5 out of 5 stars

The storage area was very nice

The storage area was very nice, and the folks were just excellent to work with. I liked that the property was very private and had security cameras in place with motion detectors that informed the owners that someone had entered the property. Nice sense of security for my boat.

3 February 2026
Rated 1 out of 5 stars

I’ve been a host on Neighbor for over…

I’ve been a host on Neighbor for over three years with the same documentation and no prior issues. Recently, my account was suspended during a prolonged review where basic distinctions between vehicle parking and storage were repeatedly misunderstood.

Despite providing the same approved documents and explaining the situation multiple times, responses were slow, inconsistent, and took weeks, during which I lost active income. Funds were debited while my account remained suspended, and decisions were made without timely communication.

Neighbor needs clearer internal understanding of parking vs. storage listings, faster review timelines, and better communication with long-standing hosts. The lack of responsiveness and prolonged suspension caused unnecessary financial harm. Now I’m forced to contact management and remove my spaces for another platform . Due to their continuous delay in response.

7 January 2026
Unprompted review

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