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Neighbor Reviews 1,298

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 540 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, friendliness, and accommodating nature, making interactions pleasant and efficient. The service provided is frequently described as excellent, with many people appreciating the ease of finding convenient locations and the quick response times from hosts. Reviewers also highlight the positive user experience, noting the simplicity of the process and the reliability of the storage options. However, some customers also noted issues with communication, mentioning slow or inconsistent responses and a lack of clarity regarding account suspensions or listing distinctions. A few people experienced problems with incorrect addresses or last-minute changes to their storage arrangements, leading to inconvenience.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their helpfulness, responsiveness, and accommodating... See more

Location

Reviewers mention positive feedback about location. Customers frequently praise the convenience and safety of... See more

User experience

Customers had positive experiences with user experience, finding the application easy to use and... See more

Service

Customers consistently note positive experiences with service. Reviewers praise the helpfulness and... See more

Response time

Users describe positive interactions with response times. Many customers praise the quick and timely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We needed an unconventional storage for two 16 feet kayaks that was close to where we lived. This space worked out very well, being SPACIOUS, SAFE and having FLEXIBLE access. We used the space for... See more

Rated 5 out of 5 stars

Kevin’s private parking lot is highly convenient and very reasonably priced. The location is ideal, access is easy, and the whole setup feels secure and well-managed. Kevin himself is great to work wi... See more

Rated 5 out of 5 stars

I stumbled upon Neighbor when I was searching for a spot to store my trailer before a move. I found Eric in Owings Mills and was able to store the trailer the following day with greater ease and at a... See more

Rated 5 out of 5 stars

Nichias was a blessing and helped us out with parking our vehicle on short notice. He is very kind and very accommodating. Nichias was quick to respond and easy to communicate with. His excellent pe... See more


Company details

  1. Moving and Storage Service
  2. Parking Garage

Written by the company

Neighbor is a peer-to-peer storage and parking marketplace that connects people with unused space to people in need of storage. Through Neighbor, property owners turn their garages, empty lots, storage spaces into extra monthly income while renters are given a flexible and affordable storage or parking alternative.

Moneyback Guarantee

Book with Confidence

Have peace of mind thanks to Neighbor's free 24-hour moneyback guarantee. Receive a full, 100% refund if you cancel within 24 hours after reservation approval.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 2 out of 5 stars

As long as everything goes well, the platform is fine—but problems are another story.

When everything works, Neighbor’s platform is fine. The problem is what happens when something goes wrong.

Customer service is extremely slow. Email responses take about three days per reply, which makes resolving even a simple issue drag on for weeks.

I was waiting for a refund when I was unexpectedly charged for another month. Somehow my space changed from “ended” back to “active” without any action from me.

When the refund emails finally arrived, they were only partial refunds, so the issue still isn’t fully resolved. Now I have to go through the same slow support process again to recover the rest of my money.

Hopefully this can be corrected soon.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

David's company is 👌

Great and fast responses. Communicative. Flexible and super friendly. This is the first time we are using this platform to store our RV but David made the process a breeze will definitely be renting out spaces from him in the future!

10 March 2026
Rated 5 out of 5 stars

This is a great place to store your RV…

This is a great place to store your RV Trailer, Truck just about anything you can think of no one ever messes with you belongings its quite. I have a RV and open trailer and nothing has even been messed with it dont cost alot the price is great easy to reserve and Adam is quick to respond and has answered whatever i ask going to add my pull behind here to. There is plenty of room so book a spot

5 March 2026
Rated 5 out of 5 stars

It was great

It was great, very nice person and my car was safe! I have my car now and canceling my reservation thank you!

Kimberly D Corley

28 February 2026
Rated 1 out of 5 stars

They unilaterally raise rates

They unilaterally raise rates, use fake 'host' names who they then blame for the increases. The real host denied the existence of anyone by the pseudonym. When I called out neighbot.com for this fraud, they suspended my account. I will report this company for fraud to the consumer protection bureau. Using fake identities to raise rates and mislead the renter is fraud.

1 February 2026
Unprompted review
Rated 1 out of 5 stars

Do not use this company

Do not use this company. They allow people to use false information for their bookings and do not verify information used. If you are renting a space this means junk and cars are left in your space. You have no way to get payment for past due services and are now stuck with evicting junk.

They also refuse to remove false information and require you to create an account if your information is being falsely used.

20 February 2026
Unprompted review

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