Dishwasher made noise from hell but repair lady went straight to the problem and fixed in under 20 minutes. Impressed - booking was easy and on day had another text giving more exact time which was v... See more
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Review summary
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Needed a repair on our Neff Induction hob. Unfortunately the glass top was broken whilst engineer removed the hob. It was no problem, they returned next day with a new glass & control board to fix the... See more
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In general, I am cynical about customer service as there are so many poor examples out there. Our experience with Neff has reassured me that some organisations know how to do it right. Our oven door f... See more
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The engineer whom you sent to resolve the problem with our microwave had no difficulty in identifying the cause. The faulty component was replaced and a new light bulb fitted in quick time, the cost... See more
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Company details
- Kitchen Supply Store
- Appliance Store
- Electronics Company
- Electronics Manufacturer
- Wholesaler Household Appliances
About NEFF Home UK
Written by the company
At NEFF we believe that the kitchen is the heart of every home. A place to eat, meet and get creative with your cooking. With an extensive range of innovative appliances, we’re constantly working to meet the demands of every lifestyle. From our unique Slide & Hide® disappearing oven door, to our extensive range of steam and pyrolytic self-cleaning ovens, to our hobs and hoods. Our appliances expertly installed, create the perfect NEFF Kitchen.
For over 20 years, we have believed that nothing should stand in the way of creativity, not even your oven door. The iconic Slide & Hide® door is the first and only fully retracting oven door. Exclusively unique to NEFF. It allows you to hide the door without compromising on space and offers versatility in design and cooking solutions.
NEFF appliances are well known for their quality – all NEFF products are supplied with a two year manufacturer’s warranty (selected products with 5 year warranty. If you need any support with your appliance we have a dedicated customer services team to support you 7 days a week, offering product advise, spare parts or if the need arise to book a visit from our own NEFF trained engineers.
visit our website contact usContact info
Grand Union House, Old Wolverton Road, MK12 5PT, Wolverton, United Kingdom
- 0344 892 8989
- neff-home.com/uk
4.8
Excellent
15K reviews
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Great engineer, William
William, the engineer, was excellent. Very pleasant,and explained what he had done and advised re products to use, based on the age of my dishwasher and washing machine. Repair made. With no hesitation that I should contact again if further issue.
11 August 2026
Reply from NEFF Home UK
Hello, thank you for your review.
We are delighted to hear that our engineer was excellent, pleasant, and explained the repair clearly. It's great that you felt well-advised on how to look after your appliances.
Thanks,
Becki
NEFF Home Appliance Customer Service
This is the first time of dealing with…and been very impressed with the engineer.
This is the first time of dealing with NEFF and they were very professional. The engineer rang ahead to let me know how far away he was thus keeping well within his time frame and shown a wealth of knowledge relating to the productand giving me some helpful tips on using the appliance to get the best out of it .
11 August 2026
Reply from NEFF Home UK
Hello, thank you for your review.
We are so pleased that you were impressed with our professional service and that the engineer was knowledgeable and provided helpful tips for your NEFF appliance.
Thank you again for your feedback,
Becki
NEFF Home Appliance Customer Service
Excellent service from start to finish
Excellent service from start to finish. A most pleasant and professional gentleman attended to try and fix my Neff hob. However, sadly, the unit was too old and the spare required was no longer available.
11 August 2026
Reply from NEFF Home UK
Hello, thank you for your review.
We are glad you received excellent service from start to finish and found our engineer to be pleasant and professional. We are sorry to hear the part was no longer available for your NEFF hob.
Thanks,
Becki
NEFF Home Appliance Customer Service
I took out insurance on the Neff hob…
I took out insurance on the Neff hob I’d bought from John Lewis.
I had a problem after many years and contacted the company.
The whole process was stress-free ( unusual in these times) and a Neff engineer was sent out very promptly.
The same gentleman came out twice and was very courteous, and knowledgeable.
He instilled me with confidence and sorted out the problem.
He was a credit to the company!
Excellent service!! Highly recommended!
11 August 2026
Reply from NEFF Home UK
Hello, thank you for your review.
We are delighted to hear that the process was stress-free and that our NEFF engineer provided courteous and knowledgeable service for your hob. It's wonderful to know he was a credit to the company.
Thank you again for your feedback,
Becki
NEFF Home Appliance Customer Service
Reply from NEFF Home UK
Hello, thank you for your review.
We are pleased to know that you found our NEFF engineer to be polite and very helpful.
Thanks,
Becki
NEFF Home Appliance Customer Service
Engineer had to come twice so without…
Engineer had to come twice so without an oven for two weeks.
The oven is only 3 months old!
11 August 2026
Reply from NEFF Home UK
Hi, thanks for taking the time to leave a review on Trustpilot, I'm sorry to hear it took 2 visits to resolve your issue. Thanks - Craig
NEFF Home Appliance Customer Service
Already submitted review
11 August 2026
Reply from NEFF Home UK
Hi, thanks for taking the time to leave a review on Trustpilot, I'm glad to hear you had a great experience with our support, but do apologise you received a duplicate review request. Thanks - Craig
NEFF Home Appliance Customer Service
Very quick service...
The engineer had to fix a problem that had arisen from a previous repair. He did a great job and didn't make a meal of it. Very quick.
11 August 2026
Reply from NEFF Home UK
Hi, thank you for taking the time to leave a review.
We're glad to hear that our engineer was able to quickly resolve the issue that arose from a previous repair. We appreciate you acknowledging their efficient work.
Thanks, James.
NEFF Home Appliances Customer Service.
Excellent customer service
Excellent customer service - so nice to speak to a human being
11 August 2026
Unprompted review
Reply from NEFF Home UK
Hello, thank you for your review.
We're so pleased to hear you had an excellent customer service experience and that you appreciated being able to speak with our team.
Thanks,
Becki
NEFF Home Appliance Customer Service
Very helpful engineer who provided…
Very helpful engineer who provided excellent customer service.
11 August 2026
Reply from NEFF Home UK
Hello, thank you for your review.
We're glad to hear you found our engineer to be very helpful and that they provided excellent customer service.
Thanks,
Becki
NEFF Home Appliance Customer Service
Excellent customer service
Excellent customer service. We bought through AO.com and the link between AO and NEFF was perfectly seamless - congratulations to both companies for a very effective customer service experience.
11 August 2026
Reply from NEFF Home UK
Hello, thank you for your review.
We are delighted to hear you had an excellent and seamless customer service experience with us and our partners.
Thanks,
Becki
NEFF Home Appliance Customer Service
Great customer service very efficient…
Great customer service very efficient and a fantastic job done
11 August 2026
Reply from NEFF Home UK
Hello, thank you for your review.
It's wonderful to know you received great, efficient customer service and that a fantastic job was done.
Thanks,
Becki
NEFF Home Appliance Customer Service
Five stars for the engineer.
Five stars for the engineer, 3 for the online booking experience.
11 August 2026
Reply from NEFF Home UK
Hello, thank you for your review.
We're pleased that you had a five-star experience with our engineer. We are sorry to hear that the online booking process did not meet your expectations and we appreciate you sharing this with us.
Thank you again for your feedback,
Becki
NEFF Home Appliance Customer Service
An efficient service…
Everything was done quickly and effectively. A polite and pleasant engineer.
8 August 2026
Reply from NEFF Home UK
Hello, thank you for your review.
We're delighted to know that our service was quick and effective, and that you found our engineer to be polite and pleasant.
Thanks,
Becki
NEFF Home Appliance Customer Service
Had an issue they gave me contact…
Had an issue they gave me contact details of who to contact they came very quickly looked and got the part ordered it arrived very quickly and got fixed yesterday
11 August 2026
Reply from NEFF Home UK
Hello, thank you for your review.
It's great to hear that your issue was resolved so quickly and that the part arrived promptly for the repair.
Thanks,
Becki
NEFF Home Appliance Customer Service
Neff were quick to respond and very…
Neff were quick to respond and very approachable and made solution seem so easy
10 August 2026
Unprompted review
Reply from NEFF Home UK
Hi, thank you for taking the time to leave a review.
We're delighted to hear that our team was quick to respond and approachable, making the solution seem so easy for you. We appreciate your kind words.
Thanks, James.
NEFF Home Appliances Customer Service.
The engineer was friendly and explained…
The engineer was friendly and explained what he was doing to sort my issue
8 August 2026
Reply from NEFF Home UK
Hi, thank you for taking the time to leave a review.
We're delighted to hear that our engineer was friendly and took the time to explain the process of resolving your issue. Your positive feedback is greatly appreciated.
Thanks, James.
NEFF Home Appliances Customer Service.
Engineer came, identified problem fast
Engineer came, was very knowledgeable, identified the problem, unfortunately could not be fixed due to age of machine. Identified other machines to be replaced with. Great service
7 August 2026
Reply from NEFF Home UK
Hello, thank you for your review.
We are pleased to hear our engineer was knowledgeable and provided great service, helping to identify the issue and suggest suitable replacements.
Thanks,
Donna
Bosch Home Appliance Customer Service
Engineer was efficient
Engineer was efficient, informative and resolved our problem quickly.
3 August 2026
Reply from NEFF Home UK
Hi, thanks for taking the time to leave a review on Trustpilot, I'm glad to hear you found the Technician efficient, informative; and your issue was resolved! Thanks - Craig
NEFF Home Appliance Customer Service
Reply from NEFF Home UK
Hello, thank you for your review.
We're delighted to hear you found our team to be friendly and helpful.
Thanks,
Donna
NEFF Home Appliance Customer Service
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