We highly highly recommend Needi, they are so helpful and pay so much attention to their customers. They are our first port of call for any branded merchandise or promotional material, any request we... See more
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Great team with great communication! We are very pleased that we have done our first customer engagement box with Needi.
Company replied
We value all the individuals who make up our high performing team at imag and needi helps us quickly find gifts our team genuinely love and appreciate. They take the time to tailor each gift to the... See more
Letterbox gift from employer. No "thank you" note or similar from employer to wish Merry Xmas so no real sentiment with the gift. Couple of bags of Spa / soap / shampoo / face cream in - hopefull... See more
Company replied
Company details
Written by the company
Our passion for supporting amazing local businesses and finding extraordinary gifts lead us to create needi. A thoughtful, stress-free gift-matching service that’s great for people and our planet. We're just at the very beginning of our journey and really appreciate your support and feedback to help us make needi something truly special. We exist to multiply happiness globally through meaningful and responsible gifting. Our vision is to eliminate waste from the gifting economy and support the livelihoods of independent business owners all over the world.
Contact info
5 Piccadilly Place, M1 3BR, Manchester, United Kingdom
- lizzie.scholes@needi.co.uk
- needi.co.uk
4.3
Excellent
160 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We highly highly recommend Needi
We highly highly recommend Needi, they are so helpful and pay so much attention to their customers. They are our first port of call for any branded merchandise or promotional material, any request we have is never any hassle!
11 February 2026
Unprompted review
Great team with great communication
Great team with great communication! We are very pleased that we have done our first customer engagement box with Needi.
3 December 2025
Unprompted review
Reply from Needi
This has made our day 🤍
It was such a pleasure working with you on your first customer engagement box, and we’re so grateful you trusted us with it. Seeing projects like this come to life (and knowing you’re happy with the experience) is exactly why we do what we do.
We can’t wait to create the next one together!
Fantastic Gifts at your fingertips
Fantastic Gifts at your fingertips, everything you need at the touch of a button for any occasion, birthdays, thank you gifts, corporate and such an easy platform to use.
Delivery was speedy and I will certainly be using again.
22 January 2026
Reply from Needi
Thank you so much Sue! We’re delighted you had such a positive experience with our gifts 😊💛
Happy
Arrived quickly. Recipient happy. Good way to get this coffee substitute available in NI - seems not easy to get locally at a good price. Also speedily answered my query, leaving no doubt. Thank you very much Needi !
4 December 2025
Reply from Needi
This is so lovely to read, thank you! 🤍
We’re so glad it arrived quickly and that the recipient was happy (the most important part!). Knowing we could help you get hold of something that’s not always easy to find locally makes it even better.
Thanks so much for choosing Needi!
Unlawful marketing & cold emails
Unlawful marketing & cold emails sent to me. Reported to the ICO.
15 December 2025
Unprompted review
Reply from Needi
Good Afternoon!
We’re so sorry to hear this and take privacy and marketing compliance very seriously and don’t want anyone receiving emails they haven’t asked for. If you email us at feelgood@needi.co.uk with the email address contacted and any details date/subject etc and we’ll look into how this happened and ensure you’re removed from all marketing lists.
Thanks,
Lizzie
Excellent all round service for corporate gifting
We have worked with Needi for corporate gifting several times this year, and they always come through with innovative ideas that meet our requirements. Our contact is Jess who is always super helpful, professional and fun to work with.
9 December 2025
Unprompted review
Reply from Needi
Thank you so much for your lovely feedback! 🌟 We really appreciate you taking the time to share your experience – it means a lot to our team! 💛
Faultless
Jess was so accommodating with our vision and budget requests, including lots of changes to her proposals. The product itself is beautiful, and recipients were thrilled. The packaging and presentation was really special. Thank you, Needi!
20 October 2025
Unprompted review
Reply from Needi
Thank you so much for your lovely feedback! 🌟 We’re thrilled to hear that you and your recipients loved the gifts and presentation. Jess will be delighted to know her support helped bring your vision to life. We really appreciate you taking the time to share your experience – it means a lot to our team! 💛
Brilliant Service and Products.
From start to finish, I couldn't be happier with the ease and information that Amy and Daisy provided every step of the way. Super helpful, professional and great to work with. We would 10000% recommend to anyone looking for branded gifts!
15 September 2025
Unprompted review
Reply from Needi
Hi Emily,
Thank you so much for this amazing review 💛 We’re thrilled to hear that you had such a brilliant experience from start to finish! Amy and I loved working with you and it means so much to know that you found the process easy, helpful, and professional.
Your 10000% recommendation has absolutely made our day ✨ We can’t wait to help you with more branded gifts in the future!
Big thanks again from all of us at needi 💛
Really friendly service, with a very personal touch.
I have been using Needi services for over a year now and no matter what I ask, they always manage to deliver and exceed expectations. Our company is kitted out in branded merch and goodies thanks to the wonderful team at Needi. They are so friendly, genuinely a pleasure to deal with and it feels like talking to friends. Would highly recommend!
9 June 2025
Unprompted review
Reply from Needi
Hi Sarah,
Thank you so much for such a lovely review 💛 We’re absolutely delighted to hear that you’ve had such a positive experience with us over the past year. It really does mean the world to know that we’ve been able to support you with your branded merch and goodies – and that it feels like you’re chatting with friends when you work with us! ✨
We’re so grateful for your continued trust in needi and can’t wait to keep delivering those feel-good moments for you and your team.
Big thanks again from all of us 💛
Very good service
3 April 2025
Unprompted review
Reply from Needi
Thanks so much for the feedback, we're so glad you are happy with our service 😄
Jess was super helpful
Jess was super helpful, products are great, really look the part with our logo & the delivery/turnaround was met! All in all an easy transaction & would recommend :)
7 April 2025
Unprompted review
Reply from Needi
Wow, you’ve made our day! 🌟 Thanks a million for the glowing review. We're over the moon that you enjoyed your experience with Jess. We hope you'll shop again with us soon!
Great Customer Service
After contacting customer services (Daisy) due to a postal mix up it was no problem to re order the goods for me.
4 March 2025
Unprompted review
Reply from Needi
Thanks so much for the feedback, we're so glad you are happy with our service 😄
Great customer service
Great customer service , when I put the wrong address on the order. The gift was perfect and arrived within couple of days of order. I was also kept in the loop by both the seller and needi.
I will definitely use the site again.
23 February 2025
Unprompted review
Reply from Needi
Wow, you’ve made our day! 🌟 Thanks a million for the glowing review. We're over the moon that you enjoyed your experience. We hope you'll shop again with us soon!
Great product and price for a mum and a…
Great product and price for a mum and a new born.
29 January 2025
Reply from Needi
Thanks so much for your kind words Gemma! We're so glad you love our products and your continued support means the world to us 😊
Ordered the sweet treats was giving as…
Ordered the sweet treats was giving as Christmas gift from work took over month to arrive. Price on website states. Over £25 . Description on websites, pictures of what should be in the box, actual content don't match. What turned up was all price marked Conner shop sweets not worth it at all.
19 January 2025
Unprompted review
Reply from Needi
Hi Davinder,
Thank you for sharing your feedback, this was a complimentary gift provided by your company to add some festive cheer, and we’re truly sorry that it didn’t feel as special as we had hoped. Just to explain, in the product listing it does specify that the items included may vary slightly from the images shown, depending on availability.
Your feedback is really important to us, and we’ll be sure to share it with our team to help improve future gift experiences. If there’s anything else you’d like to discuss, please don’t hesitate to get in touch with us directly.
Thanks,
Daisy
I did not receive the parcel.
2 January 2025
Reply from Needi
Hi Fazal,
Thank you for taking the time to share your feedback, we're so sorry to hear that your order didn't arrive.
To provide some clarity, we work closely with independent sellers who supply the goods available through our platform. While we strive to ensure seamless service, delays can sometimes occur due to factors beyond our immediate control.
I completely understand your frustration, and it’s truly disheartening to know that we’ve let you down. While we may not be able to change the outcome of this experience, please know we are addressing the situation directly with the seller to ensure this doesn’t happen again.
I will get in touch with the seller to find out where your parcel is and will be in touch with you over email. If there is anything else I can do to help please email me at daisy.lawford@needi.co.uk
Thanks,
Daisy
Reply from Needi
We're so glad you loved it 😄
Really good communication from start to…
Really good communication from start to finish. Really good quality products
13 December 2024
Reply from Needi
Thank you so much for your kind words! We're thrilled to hear you had a great experience. Your support means the world to us!
The gifts content were lower value the the price paid at any other retailer.
The company I work used these to give us a Christmas gift. Ordered the sweet treats. Price on website states. Over £25 . Description on websites, pictures of what should be in the box, actual content don't match. What turned up was about £10 retail worth of low/ mid quality branded sweets. Would rather have been given the £25. Rip off.
25 December 2024
Unprompted review
Reply from Needi
Thank you for sharing your feedback, this was a complimentary gift provided by your company to add some festive cheer, and we’re truly sorry that it didn’t feel as special as we had hoped. Just to explain, in the product listing it does specify that the items included may vary slightly from the images shown, depending on availability.
Your feedback is really important to us, and we’ll be sure to share it with our team to help improve future gift experiences. If there’s anything else you’d like to discuss, please don’t hesitate to get in touch with us directly.
Thanks,
Daisy
Reply from Needi
Thanks so much for the feedback! we're so glad you love our service 😄
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