neat. Reviews 4,099

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 208 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their effectiveness, lovely fragrances, and eco-friendly nature, often highlighting the quality and superior performance compared to other brands. Many appreciate the fast delivery and the appealing, often recyclable, packaging, making the overall user experience positive and convenient. Reviewers also find the prices reasonable, especially when considering the quality and the benefits of concentrated products. However, some people were dissatisfied with the durability of the spray bottle pumps, reporting that they often fail after a few refills, rendering the bottles unusable. A few customers also mentioned that certain products, like the toilet spray or body wash, did not meet their expectations for cleaning power or lathering, and some found the hand wash drying.

What people talk about most

Product

People report positive experiences with product, often praising the pleasant and lasting scents, as well as... See more

Quality

Clients share positive opinions on quality, with many praising the effectiveness of products like dishwasher... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the fast and quick delivery... See more

User experience

Reviewers express satisfaction with the user experience, often highlighting the ease of use and pleasantness... See more

Price

Reviewers highlight ambiguous aspects of price, with some customers finding the products to be a good value,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Been a customer of Neat for a while now and absolutely love their products and branding. I’ve used pretty much their whole range now, the dishwasher tabs work a treat and their foaming hand wash is so... See more

Company replied

Rated 5 out of 5 stars

Neat clean I’ve been using for about 2 years now I get the bundle monthly subscription it is chemical friendly it’s smells absolutely amazing cleans very well and a very good price to pay for the bun... See more

Company replied

Rated 5 out of 5 stars

Using the toilet foam cleaner and anti bacteria bathroom cleaner and the floor cleaner all fab and smell fabulous the bathroom cleaners are powerful and clean toilet well. Also got washing up liquid t... See more

Company replied

Rated 5 out of 5 stars

These products are amazing . They work well , smell fantastic and I’m helping the environment.The containers are beautifully designed , look great and very handy little refill , sustainable refill's... See more

Company replied


Company details

  1. Cleaning Products Supplier
  2. Beauty Product Supplier
  3. Home Goods Store

About neat.

Written by the company

Say goodbye to single-use plastic, and hello to neat.

We create sustainable hand and home care products that perform brilliantly.

Just add water for powerful plant-based cleaning that's as stylish as it is sustainable.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Don't like it - I LOVE IT

Speedy delivery. Looks good and smells divine. Have hand wash, washing up spray, multi surface cleaner and toilet foaming spray. Not too impressed with toilet spray doesn't really clean the toilet but smells good. Have just started using the body wash too and impressed with this too. Great smell and leaves my skin nice and soft.

18 June 2025
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Reply from neat.

Hi susan.

Thank you for your review! Have a neat day!✨💚

Rated 4 out of 5 stars

I love the product but I feel feel…

I love the product but I feel feel anxious reordering as I simply don’t want to subscribe as I live alone the ordering seems to get you to subscribe unintentionally

17 June 2025
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Reply from neat.

Hi Lorraine.

Thank you for your review! Have a neat day!✨💚

Rated 5 out of 5 stars

Smooth delivery

Smooth delivery, great products

17 June 2025
neat. logo

Reply from neat.

Hi Anna.

Thank you for your review! Have a neat day!✨💚

Rated 3 out of 5 stars

Don’t know how many stars to give as…

Don’t know how many stars to give as the cleaning products are amazing. Nice smell, working fine, doing the job BUT the bottles which first I dearly loved (the foaming soap and the multi purpose cleaning) just failed me after couple of weeks of usage. The mechanisms on both just doesn’t work any more and that’s a shame as I still have the liquids and now I need to look for another bottles to put them in. So both happy and disappointed at the same time. Wanted to buy all of the bottles to keep them at home as a set but not gonna do that any more. Alas

1 July 2025
Unprompted review
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Reply from neat.

Hi Alla. Thanks for your review.
We are sorry to hear this. It is unusual for both to fail so quickly. You can find replacement pump and trigger parts available in the 'extras' on our website, or reach out to our customer care team at hello@neatclean.com who will be happy to help. 💚

Rated 5 out of 5 stars

Tried Neat after seeing it at my nieces…

Tried Neat after seeing it at my nieces house. Previously I used Purdy and Figg but the scents are too overpowering. I loved the gentle scents of Neat and the anti bacterial action makes it a huge winner for me.

17 June 2025
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Reply from neat.

Hi Sarah.

Thank you for your review! Have a neat day!✨💚

Rated 5 out of 5 stars

No Chemicals and it works

I like the dishwasher tablets knowing I'm not using chemicals. Everywhere smells fresh with the antibac sprays. Also very quick delivery.

9 June 2025
neat. logo

Reply from neat.

Hi Jane.

Thank you for your review! Have a neat day!✨💚

Rated 5 out of 5 stars

Great products

The products are great and they are really responsive to questions and requests.

16 June 2025
neat. logo

Reply from neat.

Hi Carol.

Thank you for your review! Have a neat day!✨💚

Rated 5 out of 5 stars

Lovely scents

Lovely scents and nice, sturdy, reusable bottles. I have the hand wash in every bathroom and also the shower gel in the shower. So much easier to use a pump action bottle than a drippy, slippy bottle you have to pick up and try to open (gets harder to open them as you get older!!)
Love them.
Thank you

16 June 2025
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Reply from neat.

Hi Lisa.

Thank you for your review! Have a neat day!✨💚

Rated 5 out of 5 stars

Impressed with all products especially handwash

My daughter bought your products first and we were impressed when we visited. The product packaging is brilliant, I love the stands for the aluminum bottles. The handwash and body wash are great, no more messy drips of gel, just a lovely mousse. Antibacterial spray has a lovely fragrance and cleans really well. I’m most impressed with the toilet cleaner, even hubby is cleaning the loo these days. Will be ordering other products soon.

13 June 2025
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Reply from neat.

Hi Barbara.

Thank you for your review! Have a neat day!✨💚

Rated 5 out of 5 stars

Good buy

I was not sure if the items will turn to foam soap as I wanted, but it did! I must say that it is not up to the quality of the previous hand soap that I bought in USA which I want to refill. I am okay with Neat never the less.

27 May 2025
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Reply from neat.

Hi Steph.

Thank you for your review! Have a neat day!✨💚

Rated 5 out of 5 stars

The dishwasher tablets are just as good as the well-known brands

I ordered the dishwasher tablets and they are just as good as the top brands. I was really surprised as I’ve used eco-ones before and they haven’t done the job. I’ve been using it for over two weeks now and not had any problems with food left on. I’ve actually noticed that it dries better.

9 June 2025
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Reply from neat.

Hi Tracey.

Thank you for your review! Have a neat day!✨💚

Rated 5 out of 5 stars

Luxurious handwash

The handwash is really luxurious, with lots of foam and a beautiful scent. I enjoy using it! The bottle looks good and the pump works well. It was very easy to order and arrived quickly.

11 June 2025
neat. logo

Reply from neat.

Hi Julie.

Thank you for your review! Have a neat day!✨💚

Rated 5 out of 5 stars

Amazing smell

Amazing smell, leaves skin so soft, a little goes a long way.

5 June 2025
neat. logo

Reply from neat.

Hi KERRIE.

Thank you for your review! Have a neat day!✨💚

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